In terms of phone use, good etiquette suggests which of the following as being most important?
A) Speaking softly so others in the work space are not disturbed
B) Don't waste time identifying yourselfit is no longer necessary with caller I.D.
C) Allow calls to go to voicemail whenever possible to keep a record of calls
D) Identify yourself when answering the phone before asking how you can be of help
E) Using voice mail instead of other means for messaging
Ques. 2Listening is a type of nonverbal communication.
Indicate whether the statement is true or false.
Ques. 3Being late for a meeting sends what type of nonverbal message to the group?
A) The message will vary based on the beliefs of the group.
B) The message will be that your time is more important than theirs.
C) The message will be that you are overworked and have too much to do.
D) There will not be any nonverbal message attached to being late for a meeting.
E) The message will be that the subject matter of the meeting is not important.
Ques. 4All nonverbal signals mean the same thing, regardless of cultural background.
Indicate whether the statement is true or false.
Ques. 5During a small group meeting, where will coworkers find most of the meaning of the message?
A) Most of the meaning will come from the words spoken.
B) Most of the meaning will come from the accuracy of the handouts.
C) Most of the meaning will come from nonverbal cues.
D) Most of the meaning will come from the list of those invited to the meeting.
E) Most of the meaning will come from the visual aids such as PowerPoints.
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