Condolence messages should : (Multiple Choice)

Condolence messages should
 
  A) focus on your own sense of loss.
  B) avoid referring to the deceased.
  C) be short, simple, and sincere.
  D) always be sent via electronic media.
  E) focus on your relationship with the deceased.

Ques. 2

Send a ________ to take note of a significant event in someone's business or personal life.
 
  A) message of appreciation
  B) message of congratulations
  C) message of acknowledgement
  D) message of recognizance
  E) message of interest

Ques. 3

If you plan to grant a claim made by a customer who is clearly at fault,
 
  A) pinpoint the customer's shortcomings to discourage future mistakes.
  B) discourage future mistakes without insulting the customer.
  C) scold the customer to discourage future mistakes.
  D) post the situation on social media to discourage future mistakes.
  E) tell the customer he or she is lucky you are granting the claim.

Ques. 4

When responding to a request for adjustment when a third party is at fault, the best approach is to
 
  A) refuse the claim and suggest that the customer sue the third party.
  B) refuse the claim but forward the paperwork to the third party.
  C) avoid placing blame and focus on the solution.
  D) advise the customer never to do business with that third party again.
  E) refuse the claim but assure the customer that you will never do business with the third party again.

Ques. 5

If you decide to write a letter of recommendation about a job candidate, your goal should be to
 
  A) remain neutral about the candidate's suitability for the job.
  B) boost the job candidate's sense of self-worth and well-being.
  C) explain why you're qualified to access the candidate.
  D) convince readers the candidate has the characteristics necessary for the job.
  E) include at least one negative comment to show objectivity.

Ques. 6

If you have serious concerns about the qualifications of a job candidate who has asked you for a written recommendation, you should
 
  A) avoid mentioning them in the letter of reference.
  B) include allegations of misconduct in reference letter.
  C) elect not to write the recommendation.
  D) express your concerns via social media.
  E) tell the candidate you do not feel they are qualified.