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buffy415 buffy415
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6 years ago
The opening of a routine or positive message should be
 
  A) brief and enigmatic.
  B) terse and demanding.
  C) wordy and indirect.
  D) clear and concise.
  E) direct and informal.

Ques. 2

The best opening for a positive message includes the single most important information you need to give the audience.
 
  Indicate whether the statement is true or false.

Ques. 3

When responding positively to a request, the goal is to
 
  A) increase future sales.
  B) leave the reader with a good impression of you and your firm.
  C) imply good news without clearly stating it.
  D) answer the most important questions.
  E) provide details that will help the reader make a decision.

Ques. 4

A routine positive message should never include negative information.
 
  Indicate whether the statement is true or false.
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sylviagar14sylviagar14
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6 years ago
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buffy415 Author
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#2
6 years ago
What an excellent community, thanks for answering
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