The competitive advantage of a diverse workforce includes
A) lower costs.
B) limited viewpoints.
C) duplication of employee talents.
D) better identify with diverse markets.
E) fulfilling legal requirements.
Ques. 2As businesses become more global, the workforce increasingly consists of employees with ________ national, religious, and ethnic backgrounds.
A) similar
B) identical
C) diverse
D) triangulated
E) mixed
Ques. 3Local markets and national borders are no longer impassable barriers to business, thanks in part to
A) currency exchange rates.
B) culture.
C) transportation technologies.
D) exports.
E) better international communication skills.
Ques. 4Every attempt to send or receive a message is influenced by
A) word choice.
B) diversity.
C) written communication skills.
D) verbal communication skills.
E) culture.
Ques. 5Many difficulties in intercultural communication occur because people in different cultures have different
A) genetics.
B) assumptions about how people should think, behave, and communicate.
C) environments.
D) media.
E) views, but similar core values.
Ques. 6The key to cross-cultural and global business is
A) recognizing cultural biases.
B) increased exports.
C) cross cultural training.
D) a diverse workforce.
E) effective communication.
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