List and briefly explain the three roles nonverbal communication plays in successful communication.
What will be an ideal response?
Ques. 2Which of the following is not an important consideration related to etiquette in the workplace?
A) the clothing you wear to work
B) your grooming habits
C) your telephone skills
D) your height and weight
E) your behavior
Ques. 3When receiving business-related phone calls,
A) you should use frequent verbal responses (such as, I see) to show that you are listening.
B) it is impolite to say things such as, I understand while the other person is speaking.
C) it is perfectly acceptable to put the caller on hold without explanation.
D) your primary goal should be to get off the phone (and back to work) as quickly as possible.
E) it is perfectly acceptable to take the call during a meeting.
Ques. 4Successful teamwork, productive meetings, effective listening, and nonverbal communication all depend on ________ among all participants.
A) face-to-face contact
B) mutual respect and consideration
C) common cultural reference points
D) the use of the latest communication technology
E) support of personal goals
Ques. 5Unlike with verbal language, the meanings of nonverbal signals are consistent across cultures.
Indicate whether the statement is true or false.
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