A well-designed ESS will allow management to :

A well-designed ESS will allow management to
 
  A) create routine production reports as well as view overall business performance.
  B) facilitate group decision making.
  C) create pivot charts.
  D) analyze big data.
  E) track the activities of competitors.

 Q. 2

Global coordination of all of the major business functions permits the location of business activity according to
 
  A) comparative advantage.
  B) social norms and values.
  C) competitive threat.
  D) knowledge base.
  E) labor costs.

 Q. 3

Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.
 
  What will be an ideal response?

 Q. 4

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.
 
  Indicate whether the statement is true or false

 Q. 5

General cultural factors driving global business are
 
  A) global communication and transportation technologies, a global knowledge base, and global social norms.
  B) the development of global markets, political stability, and a global workforce.
  C) the rise of the global workforce, political stability, and a global knowledge base.
  D) the rise of a global workforce, global economies of scale, and global production and operations.
  E) growth of a global village spurred by television, the Internet, and computerization.

 Q. 6

What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?
 
  What will be an ideal response?

 Q. 7

The backbone networks of the Internet are typically owned by long-distance telephone companies called
 
  A) regional network providers.
  B) enhanced service providers.
  C) internet bulk providers.
  D) backbone providers.
  E) network service providers.