________ boosts the performance of an organization's sales reps by helping them track and manage their accounts, contacts, leads, and to-do lists.
A) Sales outsourcing
B) Sales force automation
C) Sentiment analysis
D) Email marketing
Q. 2Which of the following is an accurate justification for the view that the Internet is the most important disruptive innovation of the twentieth century?
A) The Internet rejigged existing business processes and streamlined them, giving many companies marginal advantages.
B) Switching costs have increased after the advent of the Internet as a medium of trade.
C) The Internet reduced entry barriers for newcomers and empowered buyers with more information.
D) Competition became oligopolistic with only a few companies investing in technology.
Q. 3Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?
A) improved flexibility
B) improved decision making
C) competitive advantage
D) survival
E) customer and supplier intimacy
Q. 4Mike, a research analyst, is in the analysis phase of a project, the goal of which is the development of smile shutter technology in cameras.
Mike first identifies and analyzes the integral elements that need to be included in the technology such as red eye removal, blink detection, and face identification and then prioritizes them as mandatory, preferred, or nonessential. Which of the following processes is being illustrated in the given scenario?A) probabilistic analysis
B) competitive analysis
C) requirements analysis
D) amortized analysis
Q. 5The term artificial intelligence describes the ________.
A) capability of some machines that can mimic human intelligence
B) intellectual development synthetically induced in human infants
C) ability of some humans to imitate machine-like actions
D) level of pervasion of technologies in everyday human life
Q. 6The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
A) improved flexibility.
B) improved decision making.
C) improved business practices.
D) improved efficiency.
E) improved business value.
Q. 7The analysts at Swirlees, a brand of ice-cream, are asked to assess revenue generated over the past five years to observe seasonal and historical trends so that they can make a business estimate for the next year.
After extensive analysis, they arrive at the conclusion that the sales were highest during the months of July and August, the summer months in the country, and an all-time low during January, the peak of winter. Which of the following tools would best help them in making an estimate for the upcoming year?A) goal-seeking analysis
B) forecasting
C) market basket analysis
D) what-if analysis
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