Rivalry in an industry is high when the ________.
A) industry is characterized by differentiation
B) market is in the development stage
C) purchasing power of buyers is low
D) companies mainly compete on price
Q. 2Which of the following is a metric that is commonly used in CRM?
A) customer satisfaction index
B) human capital return on investment
C) turnover costs
D) demand forecast accuracy
Q. 3Which of the following is characteristic of a strong password?
A) It should not contain any word in any language.
B) It should not have special characters.
C) It should not be long or complex to remember.
D) It should not be different across varied accounts.
Q. 4A systems integrator is a special kind of consultant who has expertise in making the different hardware and software components of an information system work together.
Indicate whether the statement is true or false
Q. 5Which of the following statements is true of goal-seeking analysis?
A) It is a process of setting a target value for a particular variable and telling the program which variable to change to reach the goal.
B) It is a process that analyzes historical and seasonal trends and then takes into account existing and predicted business conditions to estimate goals.
C) It is a process that involves software tools that rely on keywords, semantic structures, linguistic relationships, and common phrases to extract meaningful information.
D) It is a process that involves revealing customer behavior patterns by analyzing their purchase of multiple items.
Q. 6Known to be an integral part of Green Living Inc, Rhonda Lloyd worked as a renewable energy campaigner for nine years in a remote region of Indonesia.
What kind of knowledge represents her understanding of the dynamics of village communities and the apprehensions of the locals?A) tacit
B) documented
C) explicit
D) metaknowledge
Q. 7Building interfaces, or bridges, between different databases to link common fields is an integration strategy.
Indicate whether the statement is true or false
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