________ focuses on designing, optimizing, and streamlining business processes throughout the organization, taking into account the human element.
A) Business intelligence
B) Business process management
C) Database warehousing
D) Enterprise resource management
Q. 2Which of the following statements is true of small organizations?
A) They expand IT from one person to a small staff, but frequently this staff is isolated from senior-level management.
B) They employ only one or two IT analysts who not only manage the enterprise resource planning system, but also the entire IS department.
C) They employ several IT analysts to manage the enterprise resource planning system.
D) They have a full IT staff that is headed by the chief information officer.
Q. 3________ include the activities of a customer on a Web site.
A) Real-time data
B) Clickstream data
C) Spam mails
D) Rootkits
Q. 4Which of the following is an example of application software?
A) MS Word
B) iOS
C) Windows 7
D) Android
Q. 5In an organization that uses SAP, the warehouse manager uses the ________ screen in the SAP system to ship items to customers.
A) Post Incoming Payments
B) Outbound Delivery
C) Billing Due List
D) Create Standard Order
Q. 6How does implementing information systems impact business processes?
A) It eliminates the need for human intervention in a business process.
B) It promotes a decentralized approach to information management.
C) It helps eliminate business processes that aren't necessary.
D) It eliminates the need for organizations to invest in data security.
Q. 7When organizations upgrade existing enterprise resource planning systems, they can be challenged by the version lock problem because of ________.
A) employee self-efficacy
B) heavy customization
C) organizational culture
D) minimal configuration