It was late on a Friday afternoon when Chloe Pike got a call at the help desk for Taggart Corp. A ...

It was late on a Friday afternoon when Chloe Pike got a call at the help desk for Taggart Corp. A man with an edge of panic in his voice was on the phone. "I'm really in a bind and I sure hope that you can help me." He identified himself as Joe Andrew from the accounting department of Taggart Corp. He told Chloe that he had to work on a report that was due on Monday morning and that he had forgotten to bring a written copy of his new password home with him. Chloe knew that Taggart's new password policy required that passwords be at least fifteen characters long, must contain letters and numbers, and must be changed every sixty days, had created problems for many users. Consequently, Chloe provided the password to Joe. The caller turned out not to be Joe Andrew, and Chloe was a victim of

• phreaking.

• war dialing.

• identity theft.

• social engineering.