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Posts: 177
2 months ago
What is image processing technology and how can it help companies improve the efficiency and effectiveness of managing their customer accounts?
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Accounting Information Systems
Edition: 14th
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Image processing technology can further improve the efficiency and effectiveness of managing customer accounts. The digital images of customer remittances and invoices can be stored electronically and then be easily retrieved, manipulated, and integrated with other images and data to produce various types of output. Doing so provides employees fast access to all documents relating to a customer and eliminates the time wasted searching through file cabinets for lost paperwork. If a customer needs a duplicate copy of a monthly statement or an invoice to replace a lost original, it can be retrieved, printed, and faxed while the employee is talking to the customer on the phone. Image processing also can facilitate resolving customer complaints, because the same image can be viewed simultaneously by more than one person. Thus, a customer account representative and a credit manager could both review an image of a document in question while discussing the problem with the customer on the telephone. Image processing also reduces the space and cost associated with storing paper documents. The savings in this area can be substantial: One optical disk can store thousands of documents, in a fraction of the space.
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