Which of the following is NOT a category of this city-ledger set?
a. Travel agents
b. Banquet charges
c. Late charges
d. Taxes payable
e. None of the above; that is, they are all city-ledger categories
Branding is about consistency more than about identifying with the parent corporation; and about quality more than about advertising.
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The earnings that hotels make from the doorperson's position is almost enough to cover the cost of salaries and uniforms for that position.
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Reservations without deposit or guarantee (non-guaranteed reservations) are sometimes referred to as 4 p.m.- or 6 p.m.-hold reservations. That is because by 4 p.m. or 6 p.m.
(or whatever other time might be hotel policylike possibly noon for a resort property), the hotel has the right to cancel the reservation if the guest has not yet arrived. Indicate whether the statement is true or false
Spas are widely available in upscale hotels, but rarely profitable: They're offer merely as a guest service.
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A hard-wired ELS can be upgraded to include:
a. Removal of room-service trays
b. Clearing of smoke from no-smoking rooms
c. Energy control of the guest room
d. Cooking capabilities (but only in all-suite facilities)
e. None of the above
The AIG Effect refers to the American Inclusive Tour. This has become the standard for group bookings in the U.S.
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Membership in a Preferred Guest Program allows guests to arrive before the check-in hour and stay beyond the check-out hour.
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Assigning a guest better accommodations at no increase in rate is:
a. Upselling
b. Upping it
c. Upgrading
d. Up-assigning
e. All of the above; a professional idiom that depends on the section of the country
Guarantee fees are used to guarantee certain guest requests, such as reserving a non-smoking room.
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