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tlc_71111 tlc_71111
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4 years ago
In addition to ongoing feedback processes, companies should consider:

▸ mystery shoppers.

▸ focus groups.

▸ explorer groups.

▸ All of the above.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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Do What Makes You Come Alive
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KaajalpKaajalp
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4 years ago
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tlc_71111 Author
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4 years ago
Thanks
Jodias
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Yesterday
Smart ... Thanks!
cipcal
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2 hours ago
Just got PERFECT on my quiz
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