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tlc_71111 tlc_71111
wrote...
Posts: 507
4 years ago
In addition to ongoing feedback processes, companies should consider:

▸ mystery shoppers.

▸ focus groups.

▸ explorer groups.

▸ All of the above.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
Author:
Read 232 times
1 Reply
Do What Makes You Come Alive
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KaajalpKaajalp
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Posts: 367
4 years ago
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tlc_71111 Author
wrote...

4 years ago
Good timing, thanks!
wrote...

Yesterday
Thanks
wrote...

2 hours ago
Brilliant
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