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Home Q & A Board Other Fields Homework Help Human Resources Public Relations
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lbelcher lbelcher
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4 years ago
The following are human relations principles that convey appropriate tone to customers:

▸ express ideas in ways that convey "what's in it for me" to customers.

▸ be aggressive in phrasing in order to convey the importance of your message.

▸ use I-centered phrasing to be sure they understand you.

▸ talk to people as groups, not as individuals to avoid offending.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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purplepanda1516purplepanda1516
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4 years ago
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lbelcher Author
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Smart ... Thanks!
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This helped my grade so much Perfect
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