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cmesser94 cmesser94
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4 years ago
A manager observes a server turn the air conditioner off. Upon questioning, the server explains that a table of elderly guests seated beneath the vent had requested it. How can the manager monitor this facility-related standard?

▸ Lock the control, instruct the host to be mindful, warn guests of tables' lower temperature, and remind servers of standards for the dining room

▸ Reward the server for responding to guest needs and saving on the energy bill by turning off the air conditioner

▸ Turn the air conditioner to the highest setting to return the room temperature to standard; explain to the guests that they are overruled

▸ Discipline the employee for disregarding the standard and taking the matter into his or her own hands without first asking permission
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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mossandtossmossandtoss
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4 years ago
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cmesser94 Author
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4 years ago
Correct Slight Smile TY
mkyoungs
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Yesterday
Good timing, thanks!
smdavis
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2 hours ago
This helped my grade so much Perfect
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