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Dasha Dasha
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3 years ago
How can having a written emergency plan assist an operation in the event of a lawsuit?

▸ Demonstrates that the operation exercised reasonable care in preparing for crisis

▸ Shifts blame to employees who carried out the plan and away from management

▸ Plans crafted after the crisis can put the blame squarely on the shoulders of the guest

▸ Shred any document in writing that may incriminate the establishment
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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Bowmanette35Bowmanette35
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3 years ago
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