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mattb12 mattb12
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4 years ago
How should the courteous server respond to guests who insist on behaving rudely?

▸ Remain professional and don't take it personally

▸ Server can respond in kind to unacceptable behavior

▸ The guest should be ignored until behavior is satisfactory

▸ The server should have a restrained but snappy comeback
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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rnwannabernwannabe
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4 years ago
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mattb12 Author
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4 years ago
Good timing, thanks!
jcarter
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Yesterday
Brilliant ツ
africa143
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2 hours ago
This helped my grade so much Perfect
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