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moyed1122 moyed1122
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3 years ago
The first goal of a wait list is to provide guests with a realistic estimate of wait time. What is the second goal?

▸ Manage the list in a way that guests perceive to be fair to all

▸ Provide a clean, pleasant area to wait in

▸ Offer seating at the bar so that additional income is generated

▸ Provide buzzers so that guests who go outside will be summoned
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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PhantasmagoriaPhantasmagoria
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3 years ago
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moyed1122 Author
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3 years ago
Smart ... Thanks!
gefa
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Yesterday
Correct Slight Smile TY
Transonic
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2 hours ago
Thanks for your help!!
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