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tyler0468 tyler0468
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7 years ago
Guests who have a complaint sometimes wait until they have paid their check before they complain. If the complaint is serious, the matre d' or host should:
 
  A) call the manager to discuss the problem with the guest
  B) apologize and assure the guest that it will be better next time
  C) offer the guest a free dessert coupon for the next visit
  D) immediately write it down and later inform the manager
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#1
7 years ago
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