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naey naey
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4 years ago
How can servers handle complaints from guests on the premises (as opposed to those who complain after the fact)?

▸ Listen patiently and respectfully; offer solutions

▸ Go find a manager to take over and tend to others

▸ Apologize and deny wrongdoing so the tip is not affected

▸ Smile and nod; do not accept responsibility or offer anything
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
Author:
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Don't trust what you see, even salt looks like sugar
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jwgreer99jwgreer99
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4 years ago
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naey Author
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4 years ago
Brilliant ツ
Tabitha.davis
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Yesterday
Just got PERFECT on my quiz
jblazah
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2 hours ago
Thanks
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