Top Posters
Since Sunday
a
5
k
5
c
5
B
5
l
5
C
4
s
4
a
4
t
4
i
4
r
4
r
4
Home Q & A Board Humanities Art and Culture Culinary Arts
New Topic  
naey naey
wrote...
Go to Answer
Posts: 128
Rep: 0 0
3 years ago
How can servers handle complaints from guests on the premises (as opposed to those who complain after the fact)?

▸ Listen patiently and respectfully; offer solutions

▸ Go find a manager to take over and tend to others

▸ Apologize and deny wrongdoing so the tip is not affected

▸ Smile and nod; do not accept responsibility or offer anything
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
Author:
Read 44 times
1 Reply
Don't trust what you see, even salt looks like sugar
Replies
Answer verified by a subject expert
jwgreer99jwgreer99
wrote...
#1
Posts: 81
Rep: 1 0
3 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
1

Related Topics

naey Author
wrote...

3 years ago
Helped a lot
Tabitha.davis
wrote...

Yesterday
this is exactly what I needed
shimyshiguy
wrote...

2 hours ago
Thanks
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1227 People Browsing
 127 Signed Up Today
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Related Images
  
 4428
  
 105
  
 774
Your Opinion
Who's your favorite biologist?
Votes: 586
Previous poll results: Should Ph.D.'s be addressed as doctors?