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Directly intervening in organizational processes to improve performance is an example of the ________ function of management.

▸ communicating

▸ controlling

▸ planning

▸ organizing

▸ decision-making
Textbook 
Business in Action

Business in Action


Edition: 9th
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controlling

Controlling is the management function of keeping a company's activities on track toward previously established goals. The nature of control varies from directly intervening in a process to modifying policies or systems in a way that enables employees to reach their objectives.
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