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For each of the following measures, identify which perspective of the balanced scorecard it represen

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For each of the following measures, identify which perspective of the balanced scorecard it represen

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.

1.   service response time
2.   market share
3.   gross margin percentage
4.   defect rates
5.   customer satisfaction
6.   information system availability
7.   new-product development time
8.   revenue growth
9.   employee turnover rates
10.   setup time

Textbook

Cost Accounting

Edition: 14^th

Authors: Horngren, Datar, Rajan

Read 251 times

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jerico Author

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9 years ago

This solved my problem perfectly, thank you for your kind input.

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cyborg

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9 years ago

Cool! No problem.

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