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dynamo dynamo
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9 years ago
A manager of a shipping department was concerned about an order that a customer reported as several weeks late. To define the problem, the manager asked an employee in the shipping department why the order had not arrived. The employee said, "Someone probably made a mistake on the address. That would be my guess." Thus, the manager asked the employee to reship the order. What characteristic of good problem definition is most violated by this manager?
A) The problem factual information should be differentiated from opinion or speculation.
B) The problem should be stated explicitly.
C) The problem definition should be different than a disguised solution.
D) The problem definition should be written down.
Textbook 
Developing Management Skills

Developing Management Skills


Edition: 8th
Authors:
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Business Management Student @ the University of Arizona
Textbook: Developing Management Skills, 8E
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CaleebCaleeb
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#1
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9 years ago
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This verified answer contains over 170 words.
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dynamo Author
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#2
9 years ago
Not only did you provide the answer, but a detailed explanation.. can't thank you enough.
Business Management Student @ the University of Arizona
Textbook: Developing Management Skills, 8E
wrote...
#3
9 years ago
Great! Don't forget to mark as solved and give me a thumbs up, I deserve it Wink Face
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