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Statingu Statingu
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Posts: 2996
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8 years ago
Experienced quality of service is determined by:
A) past experiences that the customer had with company.
B) market communications and image of the company.
C) word of mouth communication and customer needs.
D) an image the customer forms after the service encounter.
Textbook 
Marketing Management

Marketing Management


Edition: 4th
Authors:
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Russo88Russo88
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#1
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8 years ago
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Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫

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Statingu Author
wrote...
#2
8 years ago
That makes a lot sense now. Thanks again.
wrote...
#3
8 years ago
I welcome any best answer votes! Happy to be part of this community.
Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫
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