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Statingu Statingu
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Posts: 2996
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8 years ago
Which of the following is a disadvantage associated with positive gaps in perceived service quality?
A) results in increased costs for the company
B) customers' expectations adapt over time
C) results in short-term dissatisfaction
D) causes employee dissatisfaction
Textbook 
Marketing Management

Marketing Management


Edition: 4th
Authors:
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Russo88Russo88
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#1
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8 years ago
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Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫

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Statingu Author
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#2
8 years ago
You've been so helpful with my questions, thanks for the expertise.

Marking this thread solved!
wrote...
#3
8 years ago
Happy to help a friend!
Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫
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