For an order that cannot be filled quickly and precisely, companies must not send an acknowledgment message.
Indicate whether the statement is true or false
Ques. 2Richard is attending an important board meeting with his colleagues to discuss future plans for the company. Many ideas are being presented, and Richard is carefully judging and evaluating what he is hearing. He is also listening to decide whether the speaker's message is fact, fiction, or opinion. Richard is engaging in
A) discriminative listening.
B) critical listening.
C) lag time.
D) supportive listening.
Ques. 3Routine messages, such as customer order acknowledgments, are written inductively.
Indicate whether the statement is true or false
Ques. 4Elizabeth spends a lot of time listening to her colleagues during meetings. Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages. Elizabeth is engaging in
A) discriminative listening.
B) critical listening.
C) lag time.
D) supportive listening.
Ques. 5Form messages have a tendency to be too personal.
Indicate whether the statement is true or false
Ques. 6Peter was just hired as an accounting assistant and wants to make a good impression in his new position. What should he do when listening to his supervisor?
A) Don't ask questions because doing so may make him look ignorant.
B) Show his interest by leaning forward and striving for good eye contact.
C) Feel free to answer the phone if he receives a call to show how busy he is.
D) Rely on his memory for the details rather than take notes to show how sharp he is.
Quick Reply
