Which of these terms refers to the ability to hear and understand what the customer is saying in a w

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Which of these terms refers to the ability to hear and understand what the customer is saying in a w

Which of these terms refers to the ability to hear and understand what the customer is saying in a way that demonstrates your understanding to the customer?
A) Passive listening B) Active listening C) Active hearing D) None of these

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Automotive Technology

Edition: 4^th

Author: Halderman

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