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motorhead motorhead
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8 years ago
Which of these terms refers to the ability to hear and understand what the customer is saying in a way that demonstrates your understanding to the customer?
A) Passive listening      B) Active listening      C) Active hearing      D) None of these
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Automotive Technology

Automotive Technology


Edition: 4th
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mag90simag90si
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8 years ago
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motorhead Author
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8 years ago
Just got PERFECT on my quiz
dianeflunder
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Yesterday
Smart ... Thanks!
jmendoza
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2 hours ago
Correct Slight Smile TY
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