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nailat nailat
wrote...
Posts: 2268
7 years ago
As part of negotiation skills training, the sales representatives learn about handling customer objections. A common customer objection regards the quality of produce and meat. How should a sales representative most likely address this objection?
A) Emphasize the firm's commitment to customer service after a sale.
B) Offer a specific delivery time so restaurants know when to expect products.
C) Engage in transactional selling methods to develop a strategic relationship.
D) Offer a discount on the first years' orders to gain the buyer's trust.
E) Deny that a quality problem exists by showing certifications from local farmers.
Textbook 
Selling Today: Creating Customer Value

Selling Today: Creating Customer Value


Edition: 13th
Authors:
Read 537 times
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Replies
wrote...
7 years ago
A
nailat Author
wrote...
7 years ago
Makes a lot of sense now, appreciate it
wrote...
7 years ago
glad you liked it
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