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matashola matashola
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7 years ago
To manage the “How to Overwhelm Customers and Shareholders” process, a business must first understand all EXCEPT which of the following?
a.   levels of customer satisfaction
b.   shareholder demands
c.   dissatisfaction
d.   complaint recovery
e.   customer retention
Textbook 
Market Based Management

Market Based Management


Edition: 5th
Author:
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#1NuggetsFan#1NuggetsFan
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7 years ago
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matashola Author
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#2
7 years ago
I'll take your word for it, thx
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