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Logostrain Logostrain
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Posts: 714
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7 years ago
Manager E has just learned that emotional intelligence is a great predictor of workplace performance.  Which of the following would be the best choice for Manager E to measure the emotional intelligence of subordinates?
A) Ask their manager if they have high or low emotional intelligence
B) Ask the person to role play how they would respond in different customer interactions and measure their responses
C) Ask the person to rate their own level of emotional intelligence
D) Use their score on emotional labor because the two concepts are so closely related
Textbook 
Contemporary Organizational Behavior: From Ideas to Action

Contemporary Organizational Behavior: From Ideas to Action


Edition: 1st
Authors:
Read 133 times
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Replies
wrote...
7 years ago
B
Explanation:  B) The best choice to measure EQ is to measure behaviors including affect and how the problem is solved.  This role playing exercise will allow measurement of thoughts and actions.
Logostrain Author
wrote...
7 years ago
Wow, needed this badly, and excellent explanation
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