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6 years ago
The tendency for bureaucrats to mechanically follow rules rather than use their imagination is called:
      A) “rules are rules”
      B) “trained incapacity”
      C) “employee disinterest”
      D) “service without a smile”
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Sociology for the 21st Century, Census Update

Sociology for the 21st Century, Census Update


Edition: 5th
Authors:
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