Which of the following is a bad listening habit?
A) Making spontaneous judgments about others based on mannerisms
B) Observing the speaker and interpreting his or her nonverbal cues
C) Putting in much emotional and physical effort
D) Putting oneself in another person's shoes
Ques. 2Jakeel, a salesperson at Sensations Inc, attended a regional sales meeting, where he was more of a listener than a participant. Later, when his colleagues were talking about what was discussed in the meeting, Jakeel could not share his viewpoints. Based on this scenario, Jakeel most likely has a bad listening habit of _____.
A) intensive listening
B) over listening
C) discriminative listening
D) casual listening
Ques. 3Mark's marriage to Stephanie was in trouble. He was depressed and spoke to his best friend, Gladwin, about his personal issues. In this scenario, Gladwin was most likely involved in _____.
A) casual listening
B) over listening
C) discriminative listening
D) empathetic listening
Ques. 4Sandra is a manager at Starlight Inc She wants to upgrade the quality of Starlight's products. She calls for a meeting with the technical experts of the company and asks for suggestions on how to achieve this goal. She gathers information by listening to each of the experts. In this scenario, Sandra is engaged in _____.
A) casual listening
B) grapevine communication
C) intensive listening
D) kinesic communication
Ques. 5Which of the following is an accurate statement about casual listening?
A) It requires much emotional and physical effort.
B) It negatively affects our emotional health.
C) It involves the search for data or material.
D) It provides relaxing breaks from more serious tasks.
Ques. 6Which of the following is a characteristic of nonverbal messages?
A) They do not contradict the accompanying verbal messages.
B) They are influenced by the circumstances surrounding the communication.
C) They mask details about a sender's background, attitudes, and motives.
D) They are interpreted in the same way by different people.
Ques. 7Which of the following is true of nonverbal messages?
A) They are universal and do not vary between cultures.
B) They can receive more attention than verbal messages.
C) They lack the potential to affect accompanying verbal messages.
D) They are unaffected by the circumstances surrounding the communication.
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