Top Posters
Since Sunday
j
3
s
3
j
2
J
2
e
2
n
2
t
2
d
2
b
2
t
2
J
2
b
2
Home Q & A Board Other Fields Homework Help Human Resources Public Relations
New Topic  
Jahishan Jahishan
wrote...
Go to Answer
Posts: 793
Rep: 0 0
7 years ago
Which of the following statements is true regarding surface acting?
A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A health care provider trying to genuinely feel more empathy for her patients is surface acting.
C) Research shows surface acting is less stressful to employees than deep acting.
D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions.
E) Surface acting is trying to modify our true inner feelings based on display rules.
Textbook 
Essentials of Organizational Behavior

Essentials of Organizational Behavior


Edition: 13th
Authors:
Read 123 times
1 Reply
Replies
Answer verified by a subject expert
boosterbooster
wrote...
#1
Top Poster
Posts: 574
Rep: 10 0
7 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
1

Related Topics

Jahishan Author
wrote...

7 years ago
Good timing, thanks!
julymontalvo
wrote...

Yesterday
Smart ... Thanks!
mikey3091
wrote...

2 hours ago
Thanks
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  930 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 223
  
 500
  
 281
Your Opinion
Who will win the 2024 president election?
Votes: 119
Closes: November 4
Previous poll results: Which industry do you think artificial intelligence (AI) will impact the most?