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retownes retownes
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7 years ago
The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies, enhances, or detracts from the customer's expectations.
A) True
B) False
Textbook 
Operations Management

Operations Management


Edition: 10th
Authors:
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kadajikadaji
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7 years ago
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retownes Author
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This site is awesome
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This helped my grade so much Perfect
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