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Herrnboeck Herrnboeck
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Posts: 365
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6 years ago
When clients reach the defensive phase (escalating toward violence), the best response is:
a.   calm them with a gentle touch
b.   set realistic and enforceable limits
c.   use a commanding voice tone establish control
d.   avoid compromise as this demonstrates weakness and will lead to further demands
e.   none of the above
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kai920kai920
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6 years ago
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Herrnboeck Author
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#2
6 years ago
Very good stuff, really appreciate your help!
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