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Yokav Yokav
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6 years ago
Differentiate between performance behaviours, organizational citizenship behaviours, and counterproductive behaviours.
Textbook 
Business Essentials, Canadian Edition

Business Essentials, Canadian Edition


Edition: 8th
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#1
6 years ago
Performance behaviours directly contribute to productivity and performance. Organizational citizenship behaviours are behaviours that make a positive overall contribution to the organization; such behaviours are often observed when employees go above and beyond what is expected of them. Counterproductive behaviours detract from performance and actually cost the organization.
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