If your routine message is mixed and must convey mildly disappointing information, put the negative ...

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If your routine message is mixed and must convey mildly disappointing information, put the negative ...

If your routine message is mixed and must convey mildly disappointing information, put the negative portion of your message in a negative context; don’t try to embed it in a favourable context.

Textbook

Business Communication Essentials, Canadian Edition

Edition: 3^rd

Authors: Bovee, Thill, Scribner

Read 60 times

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