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BeEbAcK BeEbAcK
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6 years ago
How does one build a golden bridge when dealing with prickly people?
a. Identify ways to help the other person say yes by saving face.
b. Change face-to-face confrontation into side-by-side problem solving.
c. Use information to educate rather than pummel the other person.
d. Reframe information to see it from a third, fourth, or fifth point of view.
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6 years ago
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