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fheraldca@yahoo fheraldca@yahoo
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6 years ago
In the workplace, which communication skill is most often used?
 
  A) Listening
  B) Reading
  C) Writing
  D) Presenting
  E) Speaking

Ques. 2

To achieve successful communication, the communicator must do what?
 
  A) Use active listening skills
  B) Write using industry jargon
  C) Use follow-up messages
  D) Identify decision makers
  E) Reach and influence the audience

Ques. 3

A plan for what and how to communicate is called what?
 
  A) Purposefulness
  B) Communication strategy
  C) Audience orientation
  D) Persuasion
  E) Professionalism

Ques. 4

Identifying goals, audience, and medium are part of developing what type of strategy?
 
  A) Transmission
  B) Planning
  C) Communication
  D) Presence
  E) Relational

Ques. 5

How should a communicator judge the effectiveness of communication?
 
  A) Based on whether the audience received the message
  B) Based on the nonverbal signals relayed by the audience
  C) Based on the response of the audience
  D) Based on whether it accomplished its purpose
  E) Based on whether it was well received by the audience
Textbook 
Business Communication: Polishing Your Professional Presence

Business Communication: Polishing Your Professional Presence


Edition: 4th
Authors:
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