Change Management Exam.docx

Change Management Exam Question No: 1 (Marks: 1) - Please choose one -51435016002000 Which of the following is a process of setting objectives, or goals, and formulating policies, strategies, and procedures to meet them? 41973532639000 Planning -263525-14668500 Organizing -264160-14668500 Leading -264160-14732000 Controlling -264160-14668500 Question No: 2 ( Marks: 1 ) - Please choose one -51435016002000 Which of these best describes restraining forces? Unfreezing -264160-14732000 Negotiation -264160-14668500 Refreezing -264160-1479550041973515240000 Resistance to change -263525-14605000 Question No: 3 ( Marks: 1 ) - Please choose one -51435016065500 Which of the following statement describes logical incrementalism in terms of strategy development? 41973531496000 The deliberate development of strategy by experimentation and learning from partial commitments -264160-31686500419735-18034000 The utilization by top managers of a mixture of formal and informal social and political processes -264160-31686500601599018542000 Systematized, step-by-step, chronological procedures to develop or coordinate an organization s strategy -263525-33274000 Experimentation with side bet ventures and allowing developments to emerge from subsystems -267970-70485000 Question No: 4 ( Marks: 1 ) - Please choose one -51435016002000 Which of the following statements best describe first order change? 41973531496000 It is linear and continuous -263525-14541500 It is discontinuous and radical -264160-14605000 It threatens the status quo -264160-14668500 It is multidimensional and multilevel -264160-14605000 Question No: 5 ( Marks: 1 ) - Please choose one -51435015938500 Which of the following is an organizational culture in which teams are formed to solve particular problems? Power culture -264160-14732000 Role culture -264160-1466850041973515494000 Task culture -263525-14605000 Person culture -264160-14732000 Question No: 6 ( Marks: 1 ) - Please choose one -51435016065500122047019685000271399019685000 What is the secondstage of Miller & Freisen Model ? Birth -264160-1466850041973515367000 Growth -263525-14668500 Revival -264160-14795500 Maturity -264160-14732000 Question No: 7 ( Marks: 1 ) - Please choose one -51435016065500 According to Levinthal, when an organization changes some of its core attributes to fit environmental contingency is referred to: Learning -264160-1460500041973515494000 Adaptation -263525-14605000 Selection -264160-14732000 Retention -264160-14605000 Question No: 8 ( Marks: 1 ) - Please choose one -51435016129000-5232401968500014097019685000 Sunk cost is a source of which of the following? 41973531496000 Structural inertia -263525-14541500 Natural selection -264160-14668500 Adaptation -264160-14605000 Variation -264160-14605000 Question No: 9 ( Marks: 1 ) - Please choose one -51435015938500 Which of the following is an organization that minimizes risk while maximizing the opportunity for profit? Defender -264160-1479550041973515240000 Analyzer -263525-14605000 Prospector -264160-14732000 Reactor -264160-14668500 Question No: 10 ( Marks: 1 ) - Please choose one -51435015811500 Which of the following is known as an unstable organization? Defender -267970-15049500 Analyzer -267970-14986000 Prospector -267970-1504950041973515240000 Reactor -267335-14859000 Question No: 11 ( Marks: 1 ) - Please choose one -51435016129000 Identify the state in which a firm reacts to environmental changes and complies with environmental mandates. 41973518415000 Stable -263525-14605000 Unstable -264160-14732000 Neutral -264160-14668500 Constant -264160-14668500 Question No: 12 ( Marks: 1 ) - Please choose one -51435016065500 Identify the correct sequence of the key activities in the strategic management process. Analysis, formulation and evaluation -264160-14668500 Analysis, implementation and evaluation -264160-1466850041973515494000 Formulation, implementation and evaluation -263525-14605000 Formulation, evaluation and implementation -264160-14795500 Question No: 13 ( Marks: 1 ) - Please choose one -51435015875000 Which of the following causes of change is likely to be most easily accepted? A decline in stakeholder demands -264160-1473200041973515176500 A decline in performance -264160-14668500 A change in the business environment -267970-15049500 A change in management -267335-14986000 Question No: 14 ( Marks: 1 ) - Please choose one -51435016002000 What do we mean by the term 'strategic change'? An important organizational change -264160-1473200041973515240000 A proactive management of change to achieve strategic objectives -263525-14541500 A change that is designed in an orderly and timely fashion in anticipation of future events A change that inevitably results in organizations as they evolve in a changing environment -264160-61277500-264160-27686000 Question No: 15 ( Marks: 1 ) - Please choose one -51435015875000 Why is it important to understand the organizational context while thinking about the management of strategic change? 41973532512000 Because there is no one right formula for managing strategic change -264160-14732000 Because it is important to analyze the organizational environment to develop strategies because understanding the timescale of change is important -264160-60071000-264160-26479500 Because it is important to understand the managerial and personal capabilities to manage change -263525-33147000 Question No: 16 (Marks: 1) - Please choose one -51435016002000 Why changes in organizational symbols and routines may be important in managing strategic change? 41973531496000 Because symbols and routines can signal strategic change in everyday terms -263525-14605000 Because symbols and routines can be identified in a cultural web analysis -264160-14732000 Because symbols and routines are easy to change -267970-15049500 Because changes in routines and symbols are less time consuming -267970-15049500 Question No: 17 ( Marks: 1 ) - Please choose one -51435016002000 Although strategic change is taken as a long term issue, it may be useful to achieve 'short-term wins'. What does it mean? 41973532639000 Completing some tasks quickly to demonstrate success and build confidence in a change programme -263525-33083500635-18161000 The organization must complete its change programme quickly -264160-14732000 The organization must win in the short-term to be successful in the long-term Short-term wins benefit stockholders, customers and suppliers -264160-59753500-264160-26162000 Question No: 18 ( Marks: 1 ) - Please choose one -51435016002000 Identify an element of outer context of strategic change? Life cycle of the company -264160-14668500 Level of perceived trust in the board -264160-14668500 Commercial requirement of the company -264160-1460500059753515367000 Ownership structure of the company -263525-331470001162050-18224500 Question No: 19 ( Marks: 1 ) - Please choose one -514350-1079500361061019685000457517519685000 Which of the following dimensions of strategic change is related to why of change according to Pettigrew? Content -264160-1473200041973515367000 Context -263525-14668500 Procedure -204470-13144500 Process -204470-14922500 Question No: 20 ( Marks: 1 ) - Please choose one -45085016002000 Which of the following best describes strategic organizational change? 48323531496000 It is flexible strategic planning process -200025-14605000 It is static strategic planning process -200660-14541500 It makes planning difficult -200660-14668500 It is a mechanistic approach -200660-146685000254000Ref: The Strategic Organizational Change (SOC) will be referred to as a flexible strategic planning process 4832352159000 as opposed to a static form of strategic planning. Question No: 21 ( Marks: 1 ) - Please choose one -45085016002000 Change can be originated from within an organization. Which of the following refers to this statement? 48323531559500 New corporate leadership -200025-14605000 Political conditions of a country -200660-14795500 Global technological advancement -200660-14732000 New government policy -200660-14668500 Question No: 22 (Marks: 1) - Please choose one -45085032639000 In the words of technology, software refers to which of the following? Machinery -200660-14795500 Equipments -200660-1479550048323515494000 Knowledge -200025-14795500 None of the given options -200660-14732000 Question No: 23 ( Marks: 1 ) - Please choose one -51435016065500 Which of the following strategies is concerned with how a firm will compete in a particular business? Corporate strategy -264160-1460500041973515494000 Business strategy -264160-14605000 Functional strategy -264160-14668500 Process strategy -264160-14732000 Question No: 24 ( Marks: 1 ) - Please choose one -51435016002000 Identify a systematic variable which hampers execution of strategic change? Too many hierarchical levels -264160-14732000 Overly narrow span of control -264160-14732000 Responsibility without authority -264160-1466850041973515494000 Oppressive control systems -263525-14668500 Question No: 25 ( Marks: 1 ) - Please choose one -51435016002000 Identify a systematic variable which hampers execution of strategic change? 41973531496000 Overly rigid formal planning system -263525-14668500 Too many hierarchical levels -264160-14668500 Overly narrow span of control -264160-14795500 Responsibility without authority -264160-14732000 Question No: 26 ( Marks: 1 ) - Please choose one -51435016129000 Identify a structural variable which hampers execution of strategic change? 139763591376500Top down management system -267335-13081000 Overly rigid formal planning system -267970-15049500 Inflexible budgeting system -267970-14986000 Oppressive control system -267970-14986000 Question No: 27 ( Marks: 1 ) - Please choose one -51435016065500 Which of the following is a disadvantage of narrow span of control? Close control -264160-14732000 Close supervision -264160-1473200041973515367000 Superiors tend to get too involved in subordinates work -263525-14541500 Fast communication between subordinates and superiors -264160-14668500 Question No: 28 ( Marks: 1 ) - Please choose one -51435016002000 The creation of narrow and stable domain refers to: 41973531750000 Defender s entrepreneurial problem -263525-147320005549903492500 Prospector s entrepreneurial problem -264160-147955004622803492500 Analyzer s entrepreneurial problem -264160-14795500 Reactor s entrepreneurial problem -264160-14795500 Question No: 29 ( Marks: 1 ) - Please choose one -51435015938500 Identify the term which refers to the particular areas of transformation under examination? 41973518669000 Content -263525-14732000 Context -264160-14732000 Procedure -264160-14795500 Process -264160-14795500 Question No: 30 (Marks: 1 ) - Please choose one -51435015938500 In order to become not only a functional specialist but also a generalist (cross-functionalist), managers must learn: Managerial skills -267970-15049500 Statistical skills -267970-1498600041973515494000 Multi-disciplinary skills -267335-14986000 Supervisory skills -267970-14986000 Question No: 31 ( Marks: 1 ) - Please choose one -51435016002000 Which of the following focuses on the planned and controlled change of organizations in the desired directions? 41973519050000 Organizational Development Model -263525-14668500 Kurt Lewin Model -264160-14605000 Unilateral Approach -264160-14732000 Revenue Centric Approach -264160-14732000 Question No: 32 ( Marks: 1 ) - Please choose one -51435015938500206692519558000441960019558000 Which of the following is Not included in Bullock and Batten four-phasemodel of planned change? Exploration -264160-14668500 Planning -264160-14668500 Action -264160-1479550041973515367000 Organizing-263525-14541500 Question No: 33 ( Marks: 1 ) - Please choose one -51435015811500 How many categories of change are introduced by Leavitt? One -264160-14478000 Two -264160-14732000419735698500 Three -263525-14668500 Four -264160-14732000 Question No: 34 ( Marks: 1 ) - Please choose one -51435016129000 According to Lawrence, which of the following approach is unilateral? Social -264160-1466850041973515494000 Technical -263525-14668500 Procedural -264160-14668500 Structural -264160-14605000 Question No: 35 ( Marks: 1 ) - Please choose one -51435016065500 Identify the feature of incremental change. It is based on periodic learning -264160-14668500 It is relevant at upper level of organization -264160-14605000 It is long-term based -264160-1473200041973515367000 It is continuous -263525-14605000 Question No: 36 ( Marks: 1 ) - Please choose one -51435016002000 Complacency concept refers to: Interpretation of things on self reference basis -264160-14732000 Favoritism or protection of individuals -264160-14732000 Short term view of individuals -264160-1473200041973515494000 Satisfying behavior of individuals -263525-14732000 Question No: 37 ( Marks: 1 ) - Please choose one -51435016002000 Identify the leading proponents of 'Organizational ecology model'. 41973531686500 Hannan and Freeman -263525-14732000 Weber and Taylor -267970-15049500 Schein and Quinn -267970-15049500 Mintzberg and Fayol -267970-14986000 Question No: 38 ( Marks: 1 ) - Please choose one -51435016065500 Which of the following is NOT a characteristic of the period of direction phase? Incentives, budgets and work standards are adopted -264160-14732000 Accounting systems for inventory and purchase are introduced -264160-1454150041973515621000 Communication is frequent and informal within organization -263525-14605000 Communication becomes more formal and impersonal -264160-14605000 Question No: 39 ( Marks: 1 ) - Please choose one -51435016065500 Application of standard operating procedures refers to: 41973549085500 Rule following -263525-14541500 Problem solving -264160-14668500 Decision making -264160-14668500 Learning process -264160-14478000 Question No: 40 ( Marks: 1 ) - Please choose one -51435014033500 Which one of the following strategies refers to slow, gradual and incremental type of change in terms of strategic management? 41973514922500 Internal development -264160-14795500 External development -264160-14732000 Revolutionary development -263525-14605000 Radical development 239395-1314450044450020701000 The internal development strategy, in its traits is slow, gradual, equity based where one’s own organ culture is considered very sacred as against the external development strategy which exhibits the characteristics 444500-16446500444500508000 of being fast, structural and high growth oriented. 444500571500 Internal refers to slow, gradualism or incrementalist or evolutionary view and the other refer to revolutionary types of change. 444500-16446500 Question No: 41 ( Marks: 1 ) - Please choose one -635016002000 Which of the following acts as change agent according to MOUND model of change management? Upper level manager 243205-1466850092773515494000 Middle level manager 243840-14541500 Lower level manager 243205-14605000 First line manager 243205-14605000 Question No: 42 ( Marks: 1 ) - Please choose one -635015938500419544519558000 Which of the following can be changed with the help of organization s reward system according to "Kerr and Slocum"? 92773531750000 Organizational culture 243840-14605000 Organizational management 243205-14668500 Organizational structure 243205-14732000 Organizational hierarchy 243205-14668500 Question No: 43 ( Marks: 3 ) What is an Analyzer ? Question No: 44 ( Marks: 3 ) 674370-675005001300480-67500500-635016065500 Distinguish between incremental and discontinuous innovations. Question No: 45 ( Marks: 3 ) -51435015875000 Briefly discuss the importance of shared values in organizational change. Question No: 46 ( Marks: 5 ) -5143501606550052895519685000150431519685000215265019685000 Explain the term sticking to one sknitting . Question No: 47 ( Marks: 5 ) -51435016065500 Discuss the situations in which participative change approach is more effective? Question No: 48 ( Marks: 10 ) -51435016002000 Discuss the organizational and managerial means used by the defender to solve adaptive problems? Question No: 49 ( Marks: 10 ) -51435015938500 The degree to which management sets goals and strategies to change the organization is contingent upon the success of organization s historical goal setting process in implementing changes. Discuss what factors influence goal setting process in an organization. Question 10 Marks “Restructuring as a theme for change can be considered a bit strange because it may not be meaningful as a key strategic objective”. Comment on this statement. Solution: The purpose of restructuring is to align the organization to better achieve its strategy. Restructuring should only take place as a result of a change in strategy. It should have a clear rationale and should be done in conjunction with other parallel changes such as process change and cultural change. Sometimes restructuring takes place due to some other events such as a new boss arriving, a process or product failure, an argument, a dissatisfied client or an underperforming person or department. In these cases it is sometimes difficult for employees to prepare themselves for a situation when changes in structure seem to be a knee-jerk reaction, which lacks direction, appears cosmetic and fail to lead any real improvement. The restructuring process can create considerable turbulence within organization, its managers and its staff. Changes that are introduced in an organizational restructuring affects the socio-psychological well-being of organization members given the potential for uncertainty that may accompany such changes. There is a need to better understand the consequences of organizational restructuring and consider some of its potential side effects on the work environment. Employees in a post-restructuring context are understandably wary about the future direction of the organization and their roles within it. There are some risks attached to the restructuring process. Whenever any organization moves from one structure to another, it experiences different kinds of risks (like failure risk). In order to minimize risks, management should consider restructuring as a last option rather than a first option. However if restructuring becomes the solution to variety of organizational issues, management needs to describe rationale behind it, how it links to the strategy, how it will work in practice, how it differs from what went before, how it is better than what went before and what will be its benefits. Question 10 Marks Transformational change involves reshaping the organization’s culture and design elements. How can studies of evolution and revolution help in implementing transformational change? Solution: Transformational changes can be characterized as systematic and revolutionary because the entire nature of the organization is altered fundamentally. Typically driven by senior executives, change may occur rapidly so that it does not get mired in politics, individual resistance, and other forms of organizational inertia. This is particularly pertinent to changing the different features of the organization, such as structure, information systems, human resources practices, and work design. These features tend to reinforce one another, thus making it difficult to change them in a piecemeal manner. They need to be changed together and in a coordinated fashion so that they can mutually support each other and the new cultural values and assumptions. Transformational change, however, is distinguished from other types of strategic change by its attention to the people side of the organization. For a change to be labeled transformational, a majority of individuals in an organization must change their behavior. Long-term studies of organizational evolution underscore the revolutionary nature of the transformational change. They suggest that organizations typically move through relatively long periods of smooth growth and operations. These periods of convergence or evolution are characterized by incremental changes. At times, however, most organizations experience severe external or internal disruptions that render existing organizational arrangements ineffective. Successful firms respond to these threats to survival by transforming themselves to fit the new conditions. These periods of total system and quantum changes represent abrupt shifts in the organization’s structure, culture, and processes. If successful, the shifts enable the organization to experience another long period of smooth functioning until the next disruption signals the need for drastic change. These studies of organization evolution and revolution point to the benefit of implementing transformational change as rapidly as possible. The faster the organization can respond to disruptions, the quicker it can attain the benefit of operating in a new way. Rapid change enables the organization to reach a period of smooth growth and functioning sooner, thus providing it with a competitive advantage over those firms that change more slowly. Mark True or False. 6) A change agent is the facilitator of the change. 5 Marks 7) Periods of substantial turmoil in organization life are known as evolutionary phase. 8) Organizational ecology theories are based on Darwinian evolutionary models. 9) Selection refers to organizational efforts to respond to changing environmental circumstances. 10) According to Hannan & Freeman “most organizations have structural inertia that hinders adaptation when the environment changes”. Make an appropriate choice 5 Marks 1) Which of the following theories of change posit that individuals and organizations exist in a pluralistic world filled with conflicting interests, ideas, and values? A. Life cycle B. Teleological C. Dialectical D. Evolutionary 2) Which of the following is a dimension of organization structure? A. Departmentalization B. Span of control C. Hierarchy layer D. All of the given options 3) Which of the following is Not included in McKinsey 7 S framework? A. Strategy B. Structure C. System D. Safety 4) Which of the following areas is Not one of the four key areas that strategic change seeks to influence? A. People B. Technology C. Formal organization structures D. Informal organization structures 5) In psychology the observation that people often do (or believe) things because many other people do (or believe) the same is called _____________. A. Band wagon effect B. Benchmarking C. Fashion D. Trend Mark True or False. 5 Marks 6) According to “Dialectical theory” human actions are purposive. 7) “Decision making” is a part of planning activity. 8) In an organization, employees are the recipient of change plan. 9) “ISO certification” is a part of teleological approach to change management. 10) Dialectical process is identified as Thesis, Antithesis and Synthesis. Make an appropriate choice 5 Marks 1) In circumstances of incremental change, strategic change is likely to be more successful if: A. It is imposed B. It is owned by the senior manager C. It is internalized and owned by those who will implement it D. It is facilitated by management consultants 2) 'Logical incrementalism' can be described as: A. Careful design and planning B. Emergent C. Cautious resource allocation D. Top management rational analysis 3) Organizations that are good at developing relevant capabilities to respond to a changing context are known as: A. Knowing organizations B. Stretch organizations C. Learning organizations D. None of the given options 4) Which of the following contexts would most suit a transformational leader? A. An organization that is in trouble B. An organization that is performing well C. An organization in a stable environment D. An organization in a mature industry 5) Theorists have identified two main styles of leadership. These are transformational leadership and: A. Transgression leadership B. Transactional leadership C. Transparent leadership D. Transcendental leadership 1003300-34988500