Users and troubleshooting Desktop.docx

Supporting Users and Troubleshooting Desktop Applications QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server All the client computers run Windows XP Professional and Microsoft Office XP Certkiller com contains a Microsoft Exchange Server computer named Certkiller -SR for a messaging The Certkiller com users access e-mail by using Microsoft Outlook A Certkiller com user named Andy Reid is a member of the Marketing department Andy Reid will be on vacation and wants Outlook to automatically reply to incoming e-mail messages Andy Reid states that his computer will be turned off while he is on vacation He wants Outlook's reply to tell senders that he will be on vacation for two weeks What should you do to ensure that Andy Reid successfully configures the automatic reply to senders Enable the Out of Office Assistant Create a new rule that replies to all incoming e-mail Use the Scheduled Task Wizard to create a task that opens Outlook every morning Delegate permissions on his Inbox to a co-worker Instruct the co-worker to open the vacationing user's Inbox in Outlook Answer A Explanation Enabling the Out of Office Assistant will allow the user to set a message to automatically reply to users when on vacation See the graphic below Incorrect Answers Creating a new rule is unnecessary Since the Out of Office Assistant is designed to do this very task the rule is not the best solution In addition a rule will only determine how incoming mail is handled but will not automatically reply to users Opening Outlook will not reply to any users Simply opening Outlook will not do anything to the messages once opened and if Outlook is not closed will continue to open every day while the user is gone When the user returns he would have fourteen copies of Outlook open Delegating the Inbox to a coworker would work but only if the Send on Behalf permission is granted and the coworker would have to reply to each email sent This is a large burden on a coworker and is not the best solution to the question QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server All the client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Mia Hamm is a member of the Research department One morning Mia Hamm complains that the dictionary does not contain several industry-specific words that are used in her Microsoft Word document Mia Hamm wants Microsoft Word to automatically recognize these words when they are spelled correctly rather than highlighting them as misspelled words What should you do to ensure that Word does not highlight these industry-specific words are misspelled A Right-click the Spelling Grammar Status icon at the bottom of the Word window Select Options from the context menu Then click the Check Document button Create a text file that contains the desired words Open the Options dialog box Then specify the text file's location in the Tools path on the File Location tab Open the Options dialog box Ensure that the Suggest from the main dictionary only check box is selected on the Spelling Grammar tab Open the Options dialog box Create a custom dictionary Then right-click the desired words in a document and select Add to Dictionary from the context menu Answer D Explanation The question tests your knowledge of how Word handles words not found in its main dictionary There is no way to know this other than to do it The answer listed is the correct way to do this Microsoft creates a custom dic file for you when Word is installed This is the custom dictionary file Incorrect Answers There is no such icon as Spelling and Grammar Status Even if there were clicking Check Document will only compare the words in the document against the main dictionary file Since the custom words did not appear in the main dictionary they will still show up as misspelled There is no way to specify a custom dictionary from the File Location tab This tab is for items such as save location template location etc Below is the File Location tab for Office but office XP is exactly the same C Ensuring that the Check from main dictionary only checkbox is checked is the exact opposite of what needs to be done If this box is checked Word will never check for any documents outside of the main dictionary and the industry specific words will always be marked as incorrect even if a custom dictionary is specified QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server All the client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Kara Lang is a member of the Research department Kara Langcomplains that when she scrolls through a Microsoft Word document that contains graphics the graphics display becomes corrupted What should you do first to ensure that the graphics do not appear corrupted when Kara Lang scrolls through Word documents A Create a new user profile Reduce the Display settings to colors Adjust the mouse pointer acceleration to a lower settings Adjust the hardware accelerator of the video adapter to a lower setting Answer D Explanation The settings are configured to rely too much on the processor on the graphics card which seems to be a little too weak for the current settings Adjust graphics hardware acceleration by clicking Start point to Settings and then click Control Panel Double-click Display On the Settings tab click Advanced Click the Troubleshoot tab Move the Hardware Acceleration slider two notches to the left of Full the Disable all cursor and advanced drawing accelerations setting Click OK and then click OK again QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server All the client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Rory Allen is a member of the Sales department Rory Allencomplains that Office applications display animated characters when he accesses Help Rory Allen wants Office to permanently stop displaying the Help character What should you instruct Rory Allen do to configure Office so that the character is no longer displayed Right-click the character and select Hide Delete the Microsoft Agent DLL file located in the Windows System folder Select Hide the Office Assistant from the Help menu in each Office application Right-click the character and select Options from the context menu Then clear the Use the Office Assistant check box Answer D Explanation The Office Assistant is a feature included in Microsoft Office starting with Office and has been dubbed Clippy or Clippit after its default animated paperclip representation However Clippit is actually the default assistant's official name Right-clicking on the character and selecting Hide will only remove the assistant temporarily Manually removing dll files from the system is never a good way to solve a problem as this could cause more problems Selecting Hide the Office Assistant from the Help menu is the same action as right-clicking on the assistant and selecting Hide Clearing the Use the Office Assistant from the Options menu when right-clicking the assistant is the correct way to permanently remove the Office Assistant QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server All the client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Andy Booth is a member of the Research and Development department One morning Andy Booth complains that he receives a document containing mechanical drawings for a new design but the document will not open on his computer What should you do to ensure that Andy Booth can open the document Open the document by using the Windows Photo and Fax Viewer Open a new Microsoft Paint document Drag the file into the paint document Open a new Microsoft Word document Drag the file into the new Word document Download and install the Microsoft Visio Viewer from the Microsoft Office Download Center Web Site Answer D Explanation vsd files are created in Microsoft Visio Microsoft offers free of charge a Microsoft Visio Viewer that allows anyone to view Visio drawings and diagrams inside their Microsoft Internet Explorer version or later Web browser QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server All the client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Dean Austin works from home Dean Austin upgrades his computer named Certkiller -WS from Windows to Windows XP Professional Dean Austin complains that a mission-critical custom application no longer works on his computer He states that the application will not start but it does not display any error messages During an investigation you discover that the custom application is a -bit Windows application that does not use the Windows registry You confirm that the application is compatible with Windows XP Professional What should you instruct Dean Austin to do to ensure that the custom application can successfully run on the user's computer Instruct Dean Austin to start the application by using the Start command Instruct Dean Austin to modify the properties of the application's exe file so that the application runs in Windows compatibility mode Ask an administrator to reset the domain computer account for the Dean Austin's computer D Remotely add the Dean Austin's user account to the local Administrators group on the user's computer Answer B Explanation Dean Austin upgraded the computer from Win to Win XP The application will not start and doesn't display an error message It must be run in compatibility mode for it to work QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You install a program which installs its own Control Panel application What should you do if you want to change the category in which this Control Panel application appears Make a registry edit Use the Add Remove Program Wizard Define a new replacement group policy This cannot be done Answer A Explanation Some programs and devices install their own Control Panel applications These applications should go into the proper category if you use Category view but applications not written to Windows XP specifications might not If you want to change the category in which a Control Panel application appears you can do so with a registry edit QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com user named Amy Walsh is a member of the Research and Development department One morning Amy Walsh complains that her research application is not available During a routine maintenance you discover that Amy Walsh has just changed jobs and all of her previous applications are available and function properly You also discover that software for the research department is maintained manually All other departments use Group Policy to deploy and control software What should you do to ensure that the research application functions properly on Amy Walsh's computer Run the secedit command on Amy Walsh's computer Run the gpupdate command on Amy Walsh's computer Install the research application on Amy Walsh's computer Configure a software restriction policy on Amy Walsh's computer Answer C Explanation Is because the software for the research department is maintained manually that is the only way to complete the task QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com user named Clive Wilson works from home Dean Austin uses Microsoft Word which runs Windows XP Professional and Microsoft Office XP One morning Clive Wilson complains that he frequently encounters problems with specific Word features During an investigation you discover that the problems have been addresses in an Office XP service release What should you instruct Clive Wilson to do to ensure that he installs the correct service release Visit the Microsoft Windows Update Web site Scan for and install all available updates Visit the Microsoft Office Product Updates Web site Scan for and install all available updates Select the Detect and Repair wizard from the Help menu in Word Repair Word by using Add or Remove Programs in Control Panel Answer B Explanation Customer has a problem in Word This problem has been address in a service pack release so pick B is the only choice QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Ally Wagner is a member of the Sales department One morning Ally Wagner complains that she is unable to install a new Microsoft Word template to her computer by using Add or Remove Programs in Control Panel Ally Wagner states that she was first prompted for a CD and she put the CD in the CD-ROM drive She then receives an error message indicating that the Windows Installer package could not find the template During the troubleshooting of the computer you discover that Ally Wagner has just installed a new hard drive on her computer What should you do to ensure that Ally Wagner can install the new template Change the prompted path drive letter to C Change the prompted path file extension to msi Change the prompted path filename to Normal dot Change the prompted path drive letter to point to the CD-ROM Answer D Explanation The user has installed a new hard drive This has caused the drive letter that refers to the CD-ROM drive to change QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You want to use the applications inside the Control Panel Is the following statement TRUE or FALSE You can invoke most control panel applications via the command line True False Answer A Explanation Although Control Panel provides a suitable means of access to settings you make only occasionally in many cases you can use a command line to go directly to a particular tab of interest saving another click You can use these command lines at a command prompt too QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You plan to purchase a new computer that is OnNow capable Which of the following is a requirement ACPI APM RDP ASR Answer A Explanation On computers that are fully compliant with the Advanced Configuration and Power Interface ACPI specification-a requirement of OnNow-capable computers-the operating system maintains efficient and reliable control of the power supplied to your monitor disk drives peripherals and motherboard components reducing power to those components appropriately when your computer is inactive QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You plan to purchase a new computer that is OnNow capable Which of the following is a standard which puts power management completely in the control of XP ACPI APM RDP ASR Answer A Explanation The advantage of ACPI over APM is that ACPI puts power management completely in the control of the operating system Because ACPI is an operating-system specification Windows XP can provide a consistent approach to power management across all ACPI-compliant systems thereby ensuring reliability while reducing training costs and user perplexity With applications that are designed for ACPI an ACPI-compliant system can also track the status of running or scheduled programs and coordinate power transitions with applications as well as hardware QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You plan to use a BIOS update to upgrade your system from APM to ACPI support What should you do so that your XP can function properly reinstall Windows XP after performing the upgrade reinstall Windows XP before performing the upgrade modify the HAL after the upgrade recreate a new tailor made HAL before the upgrade None of the above Answer A Explanation If you use a BIOS update to upgrade a system from APM to ACPI support you must reinstall Windows XP after performing the upgrade That's because ACPI support is dependent on an ACPI HAL which you can get only by reinstalling Windows You can perform an upgrade installation QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You are installing a new XP configuration and you like to specify which HAL to install What should you do Boot from the Windows XP CD to initiate Setup At the point in text-mode setup where a message at the bottom of the screen reads Press F if you need to install a third party SCSI or RAID driver press F Boot from the Windows XP CD to initiate Setup At the point in text-mode setup where a message at the bottom of the screen reads Press F if you need to install a third party SCSI or RAID driver press F Boot from the Windows XP CD to initiate Setup At the point in text-mode setup where a message at the bottom of the screen reads Press F if you need to install a third party SCSI or RAID driver press F Boot from the Windows XP CD to initiate Setup At the point in text-mode setup where a message at the bottom of the screen reads Press F if you need to install a third party SCSI or RAID driver press F None of the above above Answer A Explanation To specify which HAL to install follow these steps Boot from the Windows XP CD to initiate Setup At the point in text-mode setup where a message at the bottom of the screen reads Press F if you need to install a third party SCSI or RAID driver press F QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications What should you do to enabling APM on your computer install the NT Apm Legacy Interface Node device upgrade the bios and retry at boot up press F and apply APM bios update first disable ACPI and then retry None of the above Answer A Explanation If you can't enable APM installing the NT Apm Legacy Interface Node device might solve the problem To do that run the Add Hardware Wizard In the wizard's list of installed hardware select Add A New Hardware Device Select manual installation and then in the list of common hardware types select NT Apm Legacy Interface Node QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications A Certkiller com user named Amy Wilson requests that you install the NT Apm Legacy Interface Node device on his system How do you proceed run the Add Hardware Wizard and select manual installation run the Add Hardware Wizard and select auto detect Edit the registry You should not do this for him - this is never recommended Answer A Explanation If you can't enable APM installing the NT Apm Legacy Interface Node device might solve the problem To do that run the Add Hardware Wizard In the wizard's list of installed hardware select Add A New Hardware Device Select manual installation and then in the list of common hardware types select NT Apm Legacy Interface Node QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You are configuring power management on your XP computer For Windows XP power management features to work properly you should the power management features in your computer's BIOS Disable Enable Install Remove Answer A Explanation For Windows XP power management features to work properly you should disable all power management features in your computer's BIOS Basic Input Output System With ACPI power management should be under the exclusive control of the operating system When the operating system and the BIOS contend for control problems often result QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You are configuring power management on your XP computer With ACPI power management should be under the exclusive control of the operating system the operating system and the BIOS the BIOS the motherboard chipset Answer A Explanation For Windows XP power management features to work properly you should disable all power management features in your computer's BIOS Basic Input Output System With ACPI power management should be under the exclusive control of the operating system When the operating system and the BIOS contend for control problems often result QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com user named Andy Reid is a member of the Research and Development department Andy Reid wants to install Microsoft Office XP on his new computer He runs Office setup However the setup fails and rolls back the installation What should you do to re-run Office setup on Andy Reid's computer and observe the installation process Instruct Andy Reid to visit the Microsoft Office Product Updates Web site and to select the option to scan the computer for updates Connect to Andy Reid's computer by using Remote Assistance Instruct Andy Reid to remove Office by using Add or Remove Programs in Control Panel Use the Add and Remove Programs application on your computer to Office setup Connect to Andy Reid's computer by using Remote Assistance In the Remote Assistance window rerun the Office setup by connecting to a network-based installation point and double-click the appropriate msi file Remotely stop and restart the Windows Installer service on Andy Reid's computer Use the Windows Installer command-line utility on your computer to rerun Office setup Answer C Explanation To try to recreate the error you have to run the installation in the users privileges so running the installation on your computer with your privileges will not help you to solve the problem answer B and D Visiting the Microsoft Office Product Updates Web site will not help the user in any way as long as he doesn't have Microsoft Office installed on his computer QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications Multiple identities have been created on your OE However OE always returns to the identity that was in use when the program was closed What should you do if you want to change this behavior Edit the registry Edit the local settings of OE Configure the mail server options for OE Edit the mail reading settings of OE There is nothing you can do about this Answer E Explanation On opening Outlook Express always returns to the identity that was in use when the program was closed-regardless of how the Manage Identities dialog box is filled out To switch identities choose File Switch Identity QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP The CIO wants to know what feature of Outlook Express allows multiple users to send and receive mail each using a separate account Identities Group Sharing Fast user switching Virtual account Answer A Explanation Outlook Express's identities feature allows multiple users to send and receive mail each using a separate account If your family shares a single Internet connection you can let each member manage his or her own mail using Outlook Express QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Kara Lang is a member of the Research and Development department One morning Kara Lang complains that favorite Web sites are too difficult to locate Kara Langrecently added quite a few sites to her Favorites list in Internet Explorer What should you do to help Kara Lang arrange her Favorite list Sort her Internet Explorer Favorites by name Select Show Related Links on the Tools menu in Internet Explorer to list her Favorites Synchronize Kara Lang's current home page and make the file available when the user is working offline Export her Favorites to a file Open the file in a word processing application and save the file as an HTML file Import the file into her Internet Explorer Favorites Answer A Explanation The simple answer is the correct answer Simply sort the Favorites by name Click Favorites then right click on any of the favorites listed and choose Sort by Name Incorrect Answers There is no Related Links setting on the Tools menu Synchronizing folders affects offline web page viewing It does not change how anything much less Favorites are displayed Exporting the Favorites to a file opening them in a word processing program and then re-importing them will not change anything This could work if the favorites were reordered in the word processing program but would be labor-intensive and not the best solution QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Clive Wilson is a member of the Finance department One morning Clive Wilson complains that he is trying to establish a connection to Web sites that have URLs that start with https But Internet Explorer does not establish a connection and the user receives the following error message The page cannot be displayed You need to ensure that Clive Wilson can establish a secure connection to Web sites that have URLs that start with https What should you instruct Clive Wilson to do in Internet Options in Control Panel Select the Use SSL and Use SSL check boxes on the Advanced tab Select the Do not save encrypted pages to disk check box on the Advanced tab Click the Clear SSL State button Click the Certificates button and import a user certificate to the personal certificate store Answer A Explanation We need to enable SSL Secure Sockets Layer to access pages over https QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Amy Walsh is a member of the Research department One morning Amy Walsh complains that she made some changes in Internet Explorer As a result she is being prompted to either allow cookies or block cookies for almost every Web site she visits You need to ensure that Amy Walsh can visit Web sites without being prompted to allow or block cookies What should you do in Internet Options in Control Panel Click the Default command button on the Privacy tab Click the Default Level command button on the Security tab Click the Restore Defaults command button on the Advanced tab Click the Reset Web Settings command button on the Programs tab Answer A Explanation The Default setting will allow most cookies QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Dean Austin is a member of the Research and Development department One morning Dean Austin complains that the Address bar in Internet Explorer does not retain any frequently used URLs The user states that the contents of the Address bar is always empty Dean Austin wants to access frequently used Web sites from the Address bar What should you do in Internet Options in Control Panel to ensure that the Address bar stores frequently used URLs Configure the History settings to keep pages in history for days Configure the Temporary Internet files settings to check for newer versions of stored pages automatically Select the Enable Personalized Favorites Menu check box on the Advanced tab Increase the amount of disk space available in the Temporary Internet files settings Answer A Explanation User wants to access frequently used web sites from the address bar QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Ally Wagner is a member of the Sales department One morning Ally Wagner complains that she visited a Web site three days ago Ally Wagner does not remember the exact address of the Web site She wants to find out which Web site she previously visited What should do to ensure that Ally Wagner can return to the Web site she visited three days ago by using the least amount of effort Click the History button on the Internet Explorer toolbar View the contents of the Internet Temporary Files folder by date View the list of Web sites in the Trusted sites security zone in Internet Options in Control Panel Sort the objects in her Internet Explorer Downloaded Program Files folder by the last accessed date Answer A Explanation Using History is a way to review sites that were visited anywhere from today to two weeks in the past Click the History button to open Internet History then select the day or week you wish to review If the History button does not exist right click anywhere in the button bar and click Customize Click the History button on the left and add it to the right Click Ok Incorrect Answers You can sort the contents of the IE Temporary Files by date but the temp files do not contain web sites and as such would not help to retrieve a site visited four days ago Viewing the sites in the Trusted Sites zone will not retrieve any history for a web site It will only contain sites that you have added that are trusted by you Trusted sites only allow for relaxed security Since the question does not state that the user downloaded any files but instead only searched this is not an option In addition the downloaded program files folder by default is the IE temporary files location so attempting this would result in the same problems as answer B QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional with Service Pack SP A Certkiller com user named Amy Wilson is a member of the Sales department One morning Amy Wilson complains that she cannot receive these files and instead receives the following error message To help protect your security Internet Explorer blocked this site from downloading files to your computer What should you do to configure Microsoft Internet Explorer to automatically download files In Internet Explorer on the Tools menu click Internet Options On the General tab click Settings and set Check for newer versions of stored pages to Every visit to the page In Internet Explorer on the Tools menu click Internet Options Set the home page to the URL for the company's internal Web site In Internet Explorer on the Tools menu click Internet Options On the Privacy tab set the privacy settings to Low In Internet Explorer on the Tools menu click Internet Options On the Security tab select the Local intranet icon click Custom Level and set the security level to Low Answer D Explanation This issue has nothing to do with cached files or current home page as the error message clearly states that it is a security issue so Option A B is invalid Changing the privacy settings to low is not a good idea as these settings are for Internet not you local intranet Changing the Security level for your local intranet to Low is the correct answer assuming that you can trust your own network QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional with Service Pack SP A Certkiller com user named Amy Wilson is a member of the Research department One morning Amy Wilson complains that when she connects to the company's external Web site she periodically receives reminders to update her in-house software The company reminds the users by using a small window that opens when the Web site loads What should you do to allow Amy Wilson to see these update reminders when she connects to the company's external Web site In Microsoft Internet Explorer on the Tools menu click Internet Options On the Privacy tab select Block pop-ups Click Settings and add the company's external Web site to the list of exceptions In Internet Explorer on the Tools menu click Internet Options On the Security tab click the Local intranet icon Click Custom Level and set the security level to Medium In Security Center click Windows Firewall and set it to Off Close Internet Explorer Disable any antivirus software and then access the Web site Answer A Explanation When Windows XP Service Pack is installed Internet Explorer provides a pop-up blocker for blocking pop-up windows and displays a notification in the information bar when a pop-up is blocked Clicking the information bar allows you to show the blocked pop-up allow all pop-ups on the current site and configure other settings To manually add a site to the list of exception do as stated in option A Changing the security level on the local intranet to Medium will not help as the External Web site is probably located in a DMZ uses a separate network and therefore will not be included in the sites listed under local intranet To disable the Windows Firewall or antivirus software is generally a bad idea and should never be done unless the computer is disconnected from the network or on a secure network QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Andy Reid is a member of the Research departmentfrequently accesses the Acme com Web site The user reports that pop-up advertisements always appear when she views the Web site at www Acme com What should you do in Internet Options in Control Panel to ensure that pop-up advertisement do not appear when the user connects to www fabrikam com and to ensure that any changes do not affect the appearance of other Web sites Configure the security level of the Internet security zone to High Add the URL www acme com to the restricted sites security zone and disable Active Scripting for this zone Add the URL www acme com to the Privacy settings for Web sites and block cookies for this Web Add the URL www acme com to the Local intranet security zone and configure the security level to Medium Answer B Explanation While it is possible to completely disable active scripting there are legitimate sites for which you want active scripting enabled so you should add the Fabrikam com Web site to the restricted zone and then apply the active scripting restriction to this zone Disabling active scripting for your intranet would probably stop some internal Web sites from functioning as intended Raising the security level for the Internet security zone to high would not solve the problem and probably stop a lot of legitimate sites from working Cookies are mostly used to store session specific data about the visitor and has nothing to do with pop-ups QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Mia Hamm is a member of the Marketing department One morning Mia Hamm complains that whenever she types http www Certkiller com into the Address bar she receives the following error message Your security settings prohibit ActiveX Controls on this page You confirm that access to www contoso com is not blocked by the company firewall What should you instruct Mia Hamm to do in Internet Options in Control Panel Configure the Privacy settings to Low Add www Certkiller com to the Trusted sites list Select the Check for signatures on downloaded programs check box on the Advanced tab Select the Override automatic cookie handling check box in the Advanced Privacy Settings dialog box Answer B Explanation Settings for cookies or downloaded programs has nothing to with Active X settings Configuring the Privacy settings to low is not a good idea as this will affect all sites the user will try to connect to The right solution in this case if Certkiller com is a legitimate site would be to add the site to the trusted sites list On the Internet Explorer Tools menu click Internet Option Click the Security tab then click the Trusted sites security zone Click the Sites button and type the address to the site in the Add this Web site to the zone box and click the Add button QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Kara Lang is a member of the Sales department One morning Kara Lang complains thatit takes much longer to view Web pages when she clicks the Back button You discover that the user recently changed some Internet Explorer settings on his computer What should you do in Internet Options in Control Panel to increase the speed at which Internet Explorer displays previously viewed pages Click the Clear History button Select the Enable page transition check box on the Advanced tab Clear the Reuse windows for launching shortcuts check box on the Advanced tab Configure the temporary Internet files settings to automatically check for newer versions of stored pages Answer D Explanation The Check for newer versions of stored pages is by default set to Automatically which means that Internet Explorer checks for a newer version at the first visit after Internet Explorer was started but if a page is rarely updated Internet Explorer will learn this and will not check every time QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional Certkiller com contains a Microsoft Exchange Server computer named Certkiller -SR for all messaging The Certkiller -SR is configured to accept POP IMAP and SMTP connections from remote users Certkiller -SR is also configured to allow SMTP relaying from authenticated users only A Certkiller com user named Rory Allen is a member of the Research department Rory Allenhas just received a new portable computer Rory Allen states that he can receive e-mail by using POP but he cannot send e-mail You confirm that the user can make SMTP connections to the Exchange server You also confirm that Outlook is configured to have the proper SMTP server address What should you do to ensure that Rory Allen can use Outlook to send e-mail from his new computer Configure Outlook to act as an IMAP client Configure Outlook to work only with message headers Configure Outlook to use encrypted SMTP connections Configure Outlook to use his POP credentials to authenticate to the SMTP server Answer D Explanation The server allows SMTP relaying from authenticated users only Therefore we need to configure Outlook authenticate to the SMTP server by using his POP login credentials QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and run Microsoft Outlook Express as the default e-mail client You deliver the user name and password required for POP access to each user You instruct each user to configure Outlook Express with his or her user name and password A Certkiller com user named Andy Booth is a member of the Research and Development department One morning Andy Booth complains that he must provide his credentials each time he starts Outlook Express During maintenance you discover that he must provide his credentials each time he starts Outlook Express You discover that all other users are immediately allowed into Outlook Express without providing credentials What is the most likely cause of the problem A signature is not created An S MIME certificate is not present Outlook Express is not configured to remember passwords Outlook Express needs to be directed to the Inbox folder as startup Answer C Explanation To remember the password you need to check the checkbox to remember the password in the account properties QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com customer named Andy Booth is a member of the Research department Andy Booth running Windows XP Home Edition and Microsoft Outlook Express reports that he can no longer send e-mail messages You verify that he can successfully receive e-mail messages What information should you provide to the customer the correct POP configuration the correct NNTP configuration the correct SMTP configuration the correct IMAP configuration Answer C Explanation POP - Post Office Protocol Version Used to fetch e-mail usually without leaving a copy of the e-mail on the mail server NNTP - Network News Transfer Protocol The protocol used by client and server software to carry USENET postings back and forth over a TCP IP network SMTP - Simple Mail Transfer Protocol Used to send e-mail to and between servers IMAP - Internet Message Access Protocol Used to fetch e-mail and is richer in functionality than POP and is designed to allow clients to access and manage mailboxes on the server as if they were local QUESTION Exhibit You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Outlook A new Certkiller com security policy requires that all e-mail messages sent to the financial auditor must be encrypted An administrator issues a digital certificate for encrypting e-mail messages Each user sends the user's digital certificate to the auditor by using an e-mail message A Certkiller com user named Dean Austin is a member of the Research and Development department Dean Austin complains that when he attempted to send an encrypted e-mail message to the auditor he receives the error message displayed in the exhibit During routine monitoring you discover that all users are experiencing the same problem What should you do to ensure that users can encrypt e-mail messages sent to the auditor Ask an administrator to configure all client computers to use IPSec Ask an administrator to configure a data recovery agent in Encrypting File System EFS Instruct the auditor to send her digital certificate to all users by using an e-mail message Instruct each user to use Encrypting File System EFS to encrypt the user's digital certificate Then instruct each user to resend the digital certificate to the auditor by using an e-mail message Answer C Explanation It is the auditor account that has a problem because of the error message or screen shot that is given in the example QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications What should you do to the desktop that use power management features but both standby and hibernate don't work install an updated driver for your display adapter install an updated driver for your BIOS install an updated driver for your SCSI BIOS install an updated driver for your NIC Answer A Explanation Power management features-in particular standby and hibernation-rely on device drivers that support power management in addition to compatible hardware In particular incompatible video drivers prevent these features from working The built-in VGA driver for example is a bare-bones driver that doesn't support power management If standby and hibernate don't work install an updated driver for your display adapter QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications What will happen if you press the computer's power button on your desktop there are several applications running Windows XP Professional will notify applications that it's going to shut down All information will be lost instantly Windows XP Professional has the power button function completely disabled The applications will have corrupted DLLs None of the above above Answer A Explanation You may want to shut down your computer completely on occasion You can do this in either of two ways On the Start menu choose Turn Off Computer Turn Off If your computer is part of a domain click Start Shut Down select Shut Down and then click OK Press the computer's power button If you've configured it to switch to standby or hibernation press and hold the button for several seconds to perform a complete shutdown In Windows XP these two methods perform a controlled shutdown in exactly the same way the operating system notifies applications that it's going to shut down giving them an opportunity to save unsaved work waits for responses and then shuts down QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications What should you do if you want to perform an emergency shutdown when a frozen application prevents you from shutting down in the normal ways press Ctrl Alt Del to display Task Manager then open the Shut Down menu and hold down the Ctrl key as you click the Turn Off command press Ctrl Alt Del to display Task Manager then open the Shut Down menu and hold down the Alt key as you click the Turn Off command press Ctrl Alt Del to display Task Manager then open the Shut Down menu and hold down the F key as you click the Turn Off command press Ctrl Alt Del to display Task Manager then open the Shut Down menu and hold down the F key as you click the Turn Off command None of the above above Answer A Explanation If a frozen application prevents you from shutting down in the normal ways you can use the following procedure To perform an emergency shutdown press Ctrl Alt Del to display Task Manager Open the Shut Down menu and hold down the Ctrl key as you click the Turn Off command QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You are considering deploying Hibernation Rate this comment Hibernation is an option on systems even if they're neither APM nor ACPI-compliant True false Answer A Explanation Hibernation is an option on many systems even if they're neither APM Advanced Power Management nor ACPI-compliant When you hibernate Windows XP copies everything in memory to disk and then powers down all components of your computer QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You are considering deploying Hibernation on your desktop which is XP and ME dual boot configured What will happen if you boot into another operating system while hibernating your stored data will be corrupted or destroyed your stored data will be fine both OS will be corrupted the boot loader will be destroyed None of the above Answer A Explanation Never boot into another operating system while your computer is hibernating That is if your computer is set up so that it can boot into an operating system other than Windows XP do not hibernate Windows XP and then boot into another operating system Doing so can corrupt or destroy your stored data QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications When a Windows XP Professional desktop hibernates the OS stores the contents of memory on your computer's boot partition in a file The new technician wants to know the name of this file Hiberfil sys Hibernate sys Hiberfil dat Hiberfil reg Hiberfil ini Answer A Explanation When you hibernate Windows stores the contents of memory on your computer's boot partition in a file named Hiberfil sys As long as hibernation is enabled you can't delete it rename it or move it to another disk or partition QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You want to configure your system for hibernation In the Power Options Properties dialog box what option should you select Hibernate - Enable Hibernation ACPI - Enable Hibernation You must first enable APM before going to Power Options You don't do it through Power Options None of the above Answer A Explanation To configure your system for hibernation in the Power Options Properties dialog box click the Hibernate tab and select Enable Hibernation You can configure other hibernation options to set an inactive time limit to automatically switch to hibernation Power Schemes tab assign a button on the computer to switch the computer to hibernation Advanced tab or require a password to resume from hibernation Advanced tab Although the check box mentions only standby it affects emergence from hibernation also QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You want to configure your system for hibernation To configure your system for secure hibernation in the Power Options Properties dialog box which tab should you choose Advanced Security Power Schemes ACPI Answer A Explanation You can configure other hibernation options to set an inactive time limit to automatically switch to hibernation Power Schemes tab assign a button on the computer to switch the computer to hibernation Advanced tab or require a password to resume from hibernation Advanced tab Although the check box mentions only standby it affects emergence from hibernation also QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications The new technician wants to configure your system for hibernation To assign a button on the computer to switch the computer to hibernation in the Power Options Properties dialog box which tab should you choose Advanced Security Power Schemes ACPI None of the above Answer A Explanation You can configure other hibernation options to set an inactive time limit to automatically switch to hibernation Power Schemes tab assign a button on the computer to switch the computer to hibernation Advanced tab or require a password to resume from hibernation Advanced tab Although the check box mentions only standby it affects emergence from hibernation also QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications The new technician wants to log off shut down or restart a computer from the command line what command will he use choose all that apply Shutdown Logoff Restart This cannot be done via the command line Answer A Explanation Windows includes a command-line utility Shutdown exe that allows you to log off shut down or restart a computer QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professionaland Microsoft Office XP A Certkiller com user named Dean Austin is a member of the Research and Development department Dean Austin has a computer that runs both Windows and Windows XP Professional in a dual -boot configuration Dean Austinreports that an application is available on the Start menu when he runs Windows but it is not available on the Start menu when he runs Windows XP Professional What should you do to ensure that the application will run on either Windows or Windows XP Professional Ask an administrator to install the application when the computer is running Windows XP Professional Ask an administrator to reinstall the application when the computer is running Windows Then instruct the administrator to select the option to install for All users during the installation Instruct the user to start the computer with Windows XP Professional running Instruct him to create a shortcut to the application's exe file located in the Windows folder structure Then instruct him to select the Run in separate memory space check box Instruct the user to start the computer with Windows XP Professional running Instruct him to create a shortcut to the application's exe file located in the Windows folder structure Then instruct him to configure the Compatibility mode tab to run the application under Windows Answer D Explanation Because Windows XP has no problems reading the Windows partition but Windows might have problems read the Windows XP partition its better to keep the program in its original place Create a shortcut within Windows XP and configure the Compatibility mode to run the application in a Windows environment Although most programs run properly on Windows XP some older applications especially games that were written for a specific operating system such as Microsoft Windows or Windows do not work as expected or do not install at all When this happens install or run the program using one of the available program compatibility options in Windows XP Choosing a program compatibility mode for a program allows that program to run in its native environment which should cause the program to run properly and perform as expected QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional Certkiller com contains a client computer named Certkiller -WS that runs both Windows and Windows XP Professional in a dual-boot configuration Windows XP Professional is installed on the D volume which is NTFS A custom application is available when the user logs on to either operating system A Certkiller com user named Mia Hamm is a member of the Research department Mia Hammcomplains that when she logs on to Windows she is unable to access files that were created when she was logged on to Windows XP Professional You discover that App stores files to the D App Data folder when logged into Windows XP Professional What should you do to ensure that files created by using App when the user is logged into Windows XP Professional are available to both Windows and Windows XP Professional Convert the C volume to NTFS Instruct the user to share the D App Data folder Instruct the user to store all files created by using App to C App Data Create a local user account for the user Instruct the user to log on by using the local user account E Configure the access control list on the D App Data folder to grant the Everyone group Full Control permission Answer C Explanation She is unable to access the file she created while in Win XP through Win there is a file system problem NTFS FAT Storing the files on her C drive will enable her to access in them both OS QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional Certkiller com contains a network file server named Certkiller -SR where all user data is stored The five Certkiller com users in the company use a computer named Certkiller -WS The Certkiller com users' logs on to Certkiller -WS by using a separate logon name Certkiller -WS runs an application named App You create a shortcut to App in the All Users profile on Certkiller -WS Each of the five users can access App by using the shortcut Some of the users report that one user deleted the shortcut to App Now the other users cannot use App when they use Certkiller -WS You need to ensure that one user cannot delete the App shortcut for other users Your solution must ensure that the shortcut is configured automatically for each user Your solution must not affect any other computers on the network What should you do Create one shortcut to App Save the shortcut in the Default Users profile on Certkiller -WS Delete all profiles on Certkiller -WS Create a shortcut to App for each user Save each shortcut in the All Users profile on Certkiller -WS Delete all profiles on Certkiller -WS Ask an administrator to create one shortcut to App Ask the administrator to save it in the Default Users profile on a domain controller Delete all profiles on Certkiller -WS Ask an administrator to create a shortcut for App for each user Ask the administrator to save the shortcuts in the All Users profile on a domain controller Delete all profiles on Certkiller -WS Answer A Explanation By placing the shortcut in the default users profile and then deleting the users profiles you will force the creation of a new profile for each user that contains the new shortcut If a user deletes the shortcut after this it will only affect the user who deleted it QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional Certkiller com contains a network file server named Certkiller -SR where all user data is stored A Certkiller com user named Andy Booth is a member of the Research department Andy Boothcomplains that that his desktop is cluttered with too many shortcuts and the Display settings are incorrect He states that he wants to clean up his desktop and configure his Display settings correctly He also wants to return the Start menu to its original default settings What should you do to ensure that Andy Booth's desktop Display settings and Start menu are configured to have their original default settings Delete Andy Booth's profile Configure the computer by using System Restore Instruct Andy Booth to set the Start menu to Classic mode Instruct Andy Booth to start the computer by using the last known good configuration Answer A Explanation The user's data is stored on a file server Therefore we can delete the user's profile A new profile with the default settings will be created next time the user logs in QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional Due to company growth Certkiller com has two operator shifts morning and evening Both operator shifts share the same computer The morning operator uses an application named App which is deployed by using Group Policy The evening operator does not use App The evening operator reports that she can see a shortcut to App but that the application does not run You log on to the evening operator's computer and see the shortcut for App What should you do to ensure that only the morning operator can see the shortcut to App Delete the evening operator's user profile Delete the shortcut from the All Users profile Delete the shortcut from the Default Users profile Create a new evening operator's user profile by copying the Default User's profile Create a new morning operator's user profile by copying the Default User's profile Answer B Explanation If the application is not meant for all users of a computer then you should make sure the shortcut exist only in those users profiles that are allowed to use the application QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professionaland a proprietary application named App A Certkiller com user named Clive Wilson is a member of the Sales department One morning Clive Wilson complains that his desktop shortcut for App no longer runs App The user states that he recently moved the App program folder from drive C to drive D He states that he used the same folder structure to move the contents to drive D You attempt to run App by using the executable file located in drive D but the application still fails to run What should you do to ensure that the application works with the program files located on drive D of Clive Wilson's computer Instruct Clive Wilson to modify the shortcut to use the new folder structure located on drive D Instruct Clive Wilson to delete the shortcut on the desktop Then ask an administrator to reinstall App on drive D Instruct Clive Wilson to delete the shortcut on the desktop Then instruct Clive Wilson to create a new shortcut that uses the new folder structure located on drive D Ask an administrator to delete the current user profile Instruct Clive Wilson to log on to his computer and run App Answer B Explanation As the application fails to execute even when you try to run the application from the new folder on the D drive it will not help to modify or create a new shortcut The application probably needs registry entries that were written during the installation of the application that points to the original location of the application Only way to correct this is by reinstalling the application QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional Certkiller com contains a client computer named Certkiller -WS which is used by multiple users and has a new application that must be available to all users of the computer A Certkiller com user named Andy Reid is a member of the Research department Andy Reidthat also uses Certkiller -WS reports that he does not have access to App nor can he run the executable for App located in the program files You discover that only the user who installed App can run it What should you do to ensure that each user that logs on to the client computer can run App Reinstall App by using the All Users option Repair App by using Add or Remove Programs in Control Panel Configure a software restriction for App on Certkiller -WS Create a new user profile for each user by copying the Default User profile Answer A Explanation Wrong answers - Repairing the application will not help as the application itself is not broken as it works for the user that originally installed it Software restrictions are used to specify software that is or isn't allowed to run so that you can protect your organization from untrusted programs and prevent users from distractions too Copying the default profile to all users will not help as the shortcut and possibly registry values that where created during the installation will be associated the installing users profile not to the default profile Right Answer - You should use the All Users option to install the application so that shortcuts needed registry changes and permissions get associated to the All Users profile that gets added upon every users profile on that computer QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Rory Allenreceives a computer that had been previously used by another user Rory Allenhas no saved any documents or other personal information on the computer Rory Allenreports that Office is configured with the former user's toolbar customizations spelling and grammar settings and other preferences What should you do to reset Office to its default settings on the user's computer as quickly as possible Instruct the user to select Delete and Repair from the Help menu in an Office application Instruct the user to remove Office and reinstall it by using Add or Remove Programs in Control Panel Create a new local user account on the computer for this user and instruct the user to log on by using this new account Remotely delete the HKEYLOCALMACHINE Software Microsoft Office registry key on the user's computer Answer C Explanation The user did not only get a previously used computer but also a previously used user account Office customizations such as the toolbar spelling and grammar and other preferences are all saved in the users profile in a subfolder in the local settings application data Microsoft folder QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Andy Booth is a member of the Sales department Andy Boothcomplains that that Microsoft Excel will no longer open on his computer When the user attempts to open Excel he receives an error message indicating that a required file or DLL is missing What should you do to ensure that Andy Booth can open Excel and to achieve this goal as quickly as possible Repair Office by using Add or Remove Programs in Control Panel Copy the DLL files from a network-based Office installation point to his local computer Visit the Microsoft Update Web site Scan for and install all available updates Select Detect and Repair from the Help menu in an Office application other than Excel Answer A Explanation You should not try to replace missing DLL files manually as there may be different version of the DLL file and additional files missing The easiest way to correct this problem is by choosing Repair in the Add Remove programs in Control Panel QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office A Certkiller com user named Dean Austin is a member of the Research and Development department Dean Austin complains that that his Microsoft Excel spreadsheet is not working properly You discover that he receives a message stating that his security settings prevent him from running macros when he opens the Excel file What should do to ensure that Dean Austin can open the Excel file and run the macros Add Dean Austin to the computer's Power Users group Add Dean Austin to the computer's Administrators group In Excel in the Macro option on the Tools menu select Macros In Excel change the Macro security settings to Medium and enable macros if prompted Answer D Explanation This is correct because the user will be prompted to open it or not QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com user named Clive Wilson is a member of the Research and Development department Clive Wilson complains that that macros that previously worked in Microsoft Excel do not run after he installed Windows XP Service Pack SP Clive Wilson receives the following error message Macros in this workbook are disabled because the security level is high and the macros have not been digitally signed or verified as safe What should you do to configure Excel to automatically run macros that are included in spreadsheets In Excel on the Tools menu click Options On the Security tab click Macros Security and then set the macro security level to Low In Excel on the Tools menu click Options On the Security tab click Macros Security and then set the macro security level to Medium In Excel on the File menu click Permission and then select Unrestricted Access In Excel on the Tools menu click Protection and then select Allow users to edit ranges Answer A Explanation Office XP offers three levels of macro security - High Medium and Low By default all Office XP applications are installed with the macro security level set to High which means that if a user opens an Office document that contains suspicious macros Office disables the macros before opening the file A suspicious macro is any macro or other executable code that has not been digitally signed by a certified source If the security level is set to Medium users are warned when a document contains suspicious code but they can choose to open the file and run the macros anyway If the security setting is set to Low no security check is performed QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Mia Hamm is a member of the Research and Development department Mia Hamm complains that that when she attempts to access Web pages on the Internet she receives the following error message During a routine maintenance you discover that that Mia Hamm recently changed some Internet Explorer settings on her computer What should you do in Internet Options in Control Panel to ensure that Mia Hamm can view all content on Internet Web sites Configure the security settings for the Internet zone to Medium Configure the security settings for the Local intranet zone to Low Configure the Privacy setting for the Internet zone to Low Configure the Advanced Privacy to always allow session cookies Answer A Explanation The security settings are set too high Lowering them to 'Medium' will allow signed ActiveX controls QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional with Service Pack SP A Certkiller com user named Kara Lang is a member of the Research and Development department Kara Lang complains that she frequently access a Web site that offers weather information that she needs to do their work The content is stored locally for offline use Kara Lang says that they could view animated maps before she installed new computers Now she cannot view the animated maps What should you do to download dynamic content from the Web site Download the latest updates for Microsoft Internet Explorer by using Windows Update In Internet Explorer on the Tools menu click Internet Options On the Advanced tab under Security select Allow active content to run in files on my computer In Internet Explorer on the Tools menu click Internet Options On the Privacy tab set the privacy setting to Low In Windows Firewall on the Exceptions tab click Add a Program and then add Internet Explorer Answer B Explanation Definition of active content - Refers to content on a Web site that is either interactive such as Internet polls or opt-in features or dynamic such as animated GIFs stock tickers weather maps JavaScript applications embedded objects streaming video and audio or ActiveX applications To allow any Web site to run scripts and ActiveX controls on your computer - In Internet Explorer on the Tools menu click Internet Options On the Advanced tab scroll down to the Security section of the list Select the Allow active content to run in files on My Computer check box and then click OK To accomplish this via the Registry modify the following registry value HKCU Software Microsoft Internet Explorer Main FeatureControl FEATURELOCALMACHINELOCKDOWN QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Amy Walsh is a member of the Research and Development department Amy Walsh complains that she is unable to change the address of her home page in Internet Explorer During a routine maintenance you discover thatthe Address field in Amy Walsh's Internet Options in Control Panel is unavailable and prevent the home page address from being changed Which of the following is the cause of the problem A Group Policy object GPO is enabled to customize the home page URL The Privacy settings on the user's computer have been configured to High The URL of the home page on the user's computer has been added to the Restricted sites security zone The user only has the Allow - Read NTFS permission on the c Program Files Internet Explorer directory Answer A Explanation Group Policy supports the administration and customization of Microsoft Internet Explorer on computers running Windows Windows XP and Windows Server The GPO contains a Custom URLs setting for specifying the URLs that appear on users' browsers such as the Home page Search page and customized Favorites and Links High Privacy settings will not affect the possibility to change Home page URL Even if the URL of the home page had been added to the Restricted sites security zone it would not stop the user from changing the home page URL A users home page settings are not stored in the C Program Files Internet Exlporer directory it is stored in the users profile QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Ally Wagner is a member of the Research and Development department Ally Wagner complains that she cannot access any of the previously saved e- mail messages in Microsoft Outlook and that folders previously visible are missing What should you do first to ensure that Ally Wagner can access all of her previously saved e-mail messages Configure Ally Wagner's Outlook profile to open the original pst file Create a new ost file on Ally Wagner's computer and resynchronize to the Exchange server Configure Ally Wagner's Outlook profile to open the auto archive message store Run the Outlook Detect and Repair utility on Ally Wagner's computer Answer A Explanation During the setup of Outlook the program will create a new default pst file You will have to copy the old pst file from the old computer to the new computer and the redirect Outlook to the new pst file QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional with Service Pack SP Certkiller com is in the business of developing small applications for its customers For testing purposes users in the development department and the testing department send executable files to each other by using Microsoft Outlook Express A Certkiller com user named Amy Wilson in the testing department reports that she cannot receive e-mail attachments when she uses Outlook Express The user needs the attachments to conduct business and she needs to receive them by using Outlook Express What should you do A In Outlook Express options on the Security tab clear Do not allow attachments to be saved or opened that could potentially be a virus B In Outlook Express options on the Read tab select Automatically download message when viewing in the Preview pane In Outlook Express options on the Security tab set the Microsoft Internet Explorer security zone to Internet zone In Outlook Express options on the Security tab clear Block images and other external content in HTML e-mail Answer A Explanation Service calls regarding attachments can be varied but they likely revolve around attachments that cannot be opened or attachments that cannot be sent Sometimes an attachment is unavailable or does not have a program associated with it Sometimes e-mail with attachments remains in the Outbox or causes error messages on sending The first problem is the most common almost all service calls regarding the inability to open attachments can be resolved by clearing a single check box When a user reports that attachments are unavailable and cannot be opened follow these steps From the Tools menu choose Options and select the Security tab Clear the Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be A Virus check box Click OK Close and reopen Outlook Express If this does not solve the problem or if the problem is one of the others mentioned you have to delve a little deeper If the user is a member of a domain check domain policies for dealing with attachments In some instances network policies will not allow attachments to be opened This policy is not common however as attachments are a large part of corporate life but if the preceding procedure does not resolve the problem you need to check on this QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and run Microsoft Outlook Express as the default e-mail client A Certkiller com user named Andy Booth is a member of the Finance department Andy Boothcomplains that he is not immediately receiving all of his e-mail messages Andy Booth states that when he clicks the Send and Receive All button he then receives the e-mail messages He also states that when he restarts Outlook Express he receives e-mail messages What should you do to ensure that Andy Booth receives his new e-mail messages more quickly Configure user authentication for the outgoing e-mail server Configure Outlook Express to remember the user's password Create an e-mail rule for processing all messages Reduce the interval for checking e-mail messages Reduce the Outlook Express process thread priority Answer D Explanation Wrong answers - User authentication for outgoing e-mail server has nothing to do with incoming e-mail Configuring Outlook Express to remember the user's password will not affect how often Outlook Express looks for new messages E-mail rules will only process messages once they are received Reducing the process thread priority will only change the priority of the Outlook Express application when the computer is under heavy load Right Answer - This is how you change the time interval for Outlook Express to check for new messages Launch Outlook Express Select Tools Options Set the desired time interval in the 'Send Receive' area on the General Tab QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Dean Austin is a member of the Research and Development department Dean Austin complains that when he attempts to run a -bit application he receives an error message indicating that the computer must have at least a -color display During an investigation you confirm that Dean Austin's computer is configured to display millions of colors and is capable of running the application What should you do to ensure that Dean Austin can run the -bit application without degrading the computer's performance or the appearance of the Windows display Instruct the user to run the application from a command prompt Instruct the user to configure the Windows display settings to display only colors Install a video driver capable of producing a -color display D Configure application compatibility for the application so that Windows reports a -color display to the application Answer D Explanation No other answer makes sense QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com customer named Rory Allen is running Windows XP Home Edition and Microsoft Outlook Express installs a new evaluation copy of a third-party e-mail client on his computer Rory Allen complains that Outlook Express is not the e-mail client that starts when he accesses saved e-mail messages What should you do to ensure that Outlook Express is the e-mail client that starts when Rory Allen accesses saved e-mail messages Define a new view in Outlook Express that shows all messages Customize the existing view in Outlook Express to show all messages Configure Outlook Express to be the default e-mail client Configure Outlook Express to send and receive messages at startup Answer C Explanation User wants outlook as his default email client QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications What should you do to be able to see the taskbar at all times except when a window is maximized or placed over the taskbar from the Task bar And Start Menu Properties dialog box clear the Keep The Taskbar On Top Of Other Windows option from the Task bar And Start Menu Properties dialog box check the Keep The Taskbar On Top Of Other Windows option from the Task bar And Start Menu Properties dialog box clear the Auto-Hide The Taskbar option D from the Task bar And Start Menu Properties dialog box check the Auto-Hide The Taskbar option Answer A Explanation By default the taskbar remains visible even when you're working in a maximized program If that's inconvenient for any reason you can tell it to get out of the way The Taskbar And Start Menu Properties dialog box offers two options to control this behavior Keep The Taskbar On Top Of Other Windows Clearing this check box means you'll be able to see the taskbar at all times except when a window is maximized or placed over the taskbar Auto-Hide The Taskbar With this option selected the taskbar retreats into the edge of the desktop To display the taskbar move the mouse pointer to the edge of the desktop where the taskbar is located QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications A Certkiller com user named Andy Reid has set options in the Taskbar And Start Menu Properties dialog box After that the taskbar becomes invisible What should you do Choose all that apply press the Windows logo key press Ctrl Esc press Alt Esc press Shift Esc Answer A B Explanation Regardless of how you set options in the Taskbar And Start Menu Properties dialog box you can make the taskbar visible at any time by pressing the Windows logo key or Ctrl Esc QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications A Certkiller com user named Clive Wilson want to edit the content of the Standard Buttons toolbar of your IE What should you do choose all that apply choose View Toolbars Customize right-click the toolbar and choose Customize from the shortcut menu write a short script for execution with iexplore you cannot do this Answer A B Explanation To edit the content of the Standard Buttons toolbar you may choose View Toolbars Customize or right-click the toolbar and choose Customize from the shortcut menu To add a button to the toolbar drag it from the Available Toolbar Buttons window of the Customize Toolbar dialog box to the location of your choice in the Current Toolbar Buttons window QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A new Certkiller com policy requires that users use Microsoft Internet Explorer as their Web browser A Certkiller com user named Mia Hamm is a member of the Research and Development department One morning Mia Hamm complains that she moved a toolbar in Internet Explorer by mistake She was able to move the toolbar back to its original position but she wants to prevent the toolbars from being moved in the future What should you do on the View menu in Internet Explorer to ensure that Mia Hamm can prevent toolbars in Internet Explorer from being moved Select Stop Select Status Bar Select Full Screen Point to Toolbars and select Lock the Toolbars Answer D Explanation Locking the toolbars will prevent accidental movement or modification None of the other answers make sense given the explanations below Incorrect Answers Pressing Stop will stop all loading of whatever web page is being sent at the time If the page is fully loaded then this button has no effect It has no effect on any toolbar Selecting the Status Bar is not possible The most that can be done is to display it or not This is done under View - Status Bar This shows the little bar at the bottom of the screen that details thins like current web page what zone you're in and whether a cookie has been blocked lately Selecting Full Screen will simply make IE fill the entirety of the screen making the toolbars disappear This will neither get them back once they have been altered nor prevent them from being changed again QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com customer named Rory Allen running Windows XP Home Edition reports that he cannot find several of the buttons that usually appear on the Standard Buttons toolbar in Microsoft Internet Explorer What should you do to ensure that Rory Allen can return the standard buttons to the Standard Buttons toolbar Click the Restore Defaults button on the Advanced tab in Internet Options in Control Panel Click the Reset Web Settings button on the Programs tab in Internet Options in Control Panel On the View menu in Internet Explorer point to Toolbars and clear Lock the Toolbars On the View menu in Internet Explorer point to Toolbars select Customize and click the Reset button Answer D Explanation Resetting the toolbars will set them to their default configuration Any buttons that were added will be removed and any that are missing will be readded Note that this will make the toolbars appear as they did when Internet Explorer was originally configured Incorrect Answers Restoring the defaults from the Advanced tab will not reset the toolbars These settings affect things like image place holders whether a site's certificate is checked for revocation and enabling the java compiler among other things Resetting the web settings will reset what program opens when a news link is clicked a web page is selected to be edited or what program opens when an email link is clicked It will not affect the toolbars Locking the toolbars will prevent changes to the toolbars but will not change the toolbars back to their original configuration QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Andy Booth is a member of the Research and Development department Andy Booth complains that that when he opened an e-mail attachment named Resume doc it ran a script instead of opening the file in Microsoft Word Andy Booth than ran a virus scanner on his computer The virus scanner detected the Resume doc file as a virus and deleted the file What should you do on the View tab of Folder Options in Control Panel to ensure that Andy Booth can tell if a file he receives is actually a Word document or a script Select the Show hidden files and folders option button Select the Display the full path in the title bar check box Clear the Hide extensions for known file types check box Clear the Hide protected operating system files Recommended check box Answer C Explanation Clearing the Hide extensions for known file types check box will show the full file extension For example the resume doc file was probably named resume doc scr The scr shows that the file is actually a script file QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP A Certkiller com user named Ally Wagner is working from home Ally Wagner has a computer that is running Windows XP Home Edition and Microsoft Internet Explorer Ally Wagner complains that her Favorites list is frequently altered You discover that she shares her computer with other family members What should you do for each family member to ensure that Ally Wagner's Favorites list stays consistent when she logs on Create and use a user profile Create and use a Microsoft Outlook Express identity Create and use an Internet Explorer Address book identity Create a separate Favorites folder under the My Documents folder Answer A Explanation The user favorites list keeps changing You must make sure for the user Creating a user profile for each family member will stop this change from happening QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Office XP You explained for the CIO that when a Windows XP Professional desktop hibernates the OS stores the contents of memory on your computer's boot partition in a file What is the name of this file Hiberfil sys Hibernate sys Hiberfil dat Hiberfil reg Hiberfil ini Answer A Explanation When you hibernate Windows stores the contents of memory on your computer's boot partition in a file named Hiberfil sys As long as hibernation is enabled you can't delete it rename it or move it to another disk or partition QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications Multiple identities have been created on the OE What should you do to consolidate all messages into one identity Import and export the messages between identities Copy and paste the messages folder by folder Save all messages into a text file and then copy all content to the current identity There is nothing you can do None of the choices Answer A Explanation You can use Outlook Express's Import command to import messages from one identity into another Choose File Import Messages Microsoft Outlook Express and then specify the identity you want to import from QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You have received instruction from the CIO to set up OE as your email client In OE you need to setup several different email accounts which have similar settings What should you do if you do not want to do repeat typing for every account Copy and paste the accounts Export and import the accounts Run an account creation script Create the accounts form the command line Answer B Explanation If you don't ever want to be bothered re-creating an e-mail account choose Tools Accounts select the account name and then click Export Outlook Express will save your account settings in an iaf file If you ever need to re-establish the account-on this computer or another-you can import that iaf file QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You have received instruction from the CIO to set up OE as your email client True or false OE and Address Book are two separate applications True False Answer A Explanation Outlook Express is tightly integrated with Address Book a separate application designed to be shared by other programs that use contact information-fax clients teleconferencing software and the like You can run Windows Address Book from Outlook Express by simply clicking Addresses on the toolbar QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications Certkiller com contains a client computer which has Outlook installed on it What should you do if you want to share contact information between Outlook and Address Book Edit the registry Configure Outlook's server option Configure Outlook's mail reading option Run wab -ex Export the address book entries to Outlook one by one Answer A Explanation To share contact information between Outlook and Address Book open Registry Editor and go to HKCU Software Microsoft WAB WAB Add the DWORD value UseOutlook to this key if it isn't already present and set it to To return to the unintegrated state return to this registry value and either delete it or set it to QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You have received instruction from the CIO to set up OE as your email client If you export an existing account what file format will OE use for this export A iaf B irc C dbx D idx Answer A Explanation If you don't ever want to be bothered re-creating an e-mail account choose Tools Accounts select the account name and then click Export Outlook Express will save your account settings in an iaf file If you ever need to re-establish the account-on this computer or another-you can import that iaf file QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com customer named Rory Allen running Windows XP Home Edition and Microsoft Outlook Express reports that he cannot access previously saved e-mail messages You verify that there are no e-mail messages when Rory Allen opens Outlook Express What should you do to ensure that Rory Allen can access his previously saved e-mail mess Import the Internet account settings into Outlook Express Import the e-mail account configuration settings into Outlook Express Search for files with the pst extension Import the e-mail messages from the pst file Search for files with the dbx file extension Import the e-mail messages from the dbx file Answer D Explanation The probable cause for this problem is that the user is not loading his dbx files when Outlook Express launches This is usually due to the user moving the dbx files and Outlook Express can no longer find them Incorrect Answers You can not import Internet Account Settings Even if it were possible the problem does not lie in the internet account The question states that he does not have access to saved messages This almost always indicates a PST file and since PST files are almost always local the internet connection is not the issue There is no problem with email account settings The question does not state that the user can not log on It merely states that he can not pull up previously saved messages PST files are used with Outlook not Outlook Express QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You are using OE as your mail client You want to exchange electronic business cards with other users via e-mail What electronic business card standard does OE support vCard X X eCard sCard Answer A Explanation Address Book supports the vCard format which allows you to exchange electronic business cards with other users via e-mail To send your business card to another user first create an address book record for yourself Then select your record in Address Book and choose File Export Business Card vCard This creates a file with the extension vcf QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Outlook Express A Certkiller com user named Dean Austin is a member of the Research department Dean Austincomplains that he wants to copy contacts from his mobile phone to Outlook Express The mobile phone does not have a synchronization application that is compatible with Outlook Express However the mobile phone does support saving the contacts to a comma-delimited file Which file type should you to use to help Dean Austin select a file type that allows him to import the contacts from his mobile phone to Outlook Express An LDIF file A text file An Excel spreadsheet file A Windows address book file Answer B Explanation Since the mobile phone does not support Outlook Express a common format must be used The only common format between the phone and Outlook Express is the comma delimited text file Outlook Express can then import the file and saved as an Address Book Incorrect Answers A A LDIF file is not supported by the phone so there is no way to get the contacts from the phone to this format An Excel Spreadsheet file can not be imported into Outlook Express so this format can not be used The phone can not put messages into this format so this is not an option directly QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional and Microsoft Outlook Express A Certkiller com user named Kara Lang is a member of the Sales department Kara Langcomplains that she wants to import contacts from her home computer to Outlook Express on her work computer Kara Lang states that she has a copy of the Windows address book file from her home computer that she has brought to the office What should you do to ensure that Kara Lang can import the contacts from her home computer to Outlook Express on her work computer Use the Import Wizard in Outlook Express Use the File and Settings Transfer Wizard Use the Synchronization option on the Start menu Use the Synchronize folder option on the Tools menu in Outlook Express Answer A Explanation Importing the home address book into Outlook Express is the easiest solution To do this click File - Import Wizard - Import Address Book Incorrect Answers The File and Setting Transfer Wizard is used to migrate Office settings from one computer to another It is not used to import address books There is no Synchronization on the Start menu Even if there were this answer would be incorrect for the same reason D is oncorrect Synchronization is used to make the offline copies of folders the same as a server's copies If there are addresses stored on a server it will synchronize those as well However this is not used for a PC to PC transfer It is used for a server to PC transfer QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You are using OE as your mail client You want to exchange electronic business cards with other users via e-mail What file format must you use for such exchange A vcf B vdr C vac D vrb Answer A Explanation Address Book supports the vCard format which allows you to exchange electronic business cards with other users via e-mail To send your business card to another user first create an address book record for yourself Then select your record in Address Book and choose File Export Business Card vCard This creates a file with the extension vcf QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional Users access their e-mail accounts from work and from home A Certkiller com user named Mia Hamm is a member of the Marketing department One morning Mia Hammcomplains that the e-mail messages she reads from home are not on the server when she accesses her e-mail account from the office What should you do to ensure that all messages stay on the server until the user deletes them regardless of whether she reads them from home or at the office Configure Outlook Express to use IMAP Configure Outlook Express to use POP Configure Outlook Express on the user's work and home computer to use the same SMTP server Configure Outlook Express on the user's work and home computer to use the same POP server Answer A Explanation IMAP leaves the e-mail on the server and instead manages the mailboxes on the server as they were local independent of where you access the e-mail from POP by default settings downloads the e-mail to the local hard drive and deletes the message from the server There is actually no need for the users computers to use the same SMTP server as this is for sending messages and the POP server is probably already configured to be the same otherwise username and password would not work at either home or office QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server All the client computers run Windows XP Professional and Microsoft Office XP Certkiller com contains a Microsoft Exchange Server computer named Certkiller -SR for a messaging A Certkiller com user named Amy Walsh is a member of the Sales department Amy Walshcomplains that Microsoft Outlook is not working properly on her new computer Outlook did not work properly on her old computer The user states that she can send and receive e-mail normally but she is unable to access her Calendar Tasks Journal or Contacts The icons for these features are available but none of her data appears in Outlook Amy Walsh connects to her mailbox by using Outlook Web Access and verifies that her calendar Tasks Journal and contacts are available What should you do to ensure that all features of Outlook function on Amy Walsh's new computer Configure the user's computer to access e-mail as an IMAP client Configure the user's computer to access e-mail as an Exchange client Instruct the user to copy the ost file from her old computer to her new computer overwriting the ost file on her new computer Instruct the user to copy the pst file from her old computer to the new computer The instruct her to open the pst file in Outlook on her new computer Answer B Explanation The Calendar Tasks Journal and Contacts part of Outlook will not work properly with IMAP or POP you'll have to use Exchange client mode The ost file only exists if the client is running in Exchange cached mode and copying the pst file from the old computer which didn't work either will not solve the problem QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications You are configuring IE on an XP desktop By default IE maintains connections with which of the following programs related to the use of the Internet choose all that apply A An HTML editor An e-mail client A newsgroup reader An Internet conferencing program A calendar program Answer A B C D E Explanation Internet Explorer maintains connections with six programs related to your use of the Internet An HTML editor An e-mail client A newsgroup reader An Internet conferencing program A calendar program A contact manager QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications What should you do to cache server-based files and folders on your local system make sure offline files are enabled on your local computer make sure MS Office SP or above is installed on your local computer make sure MS Office SP or above is installed on your local computer Make sure you are granted the appropriate permissions for caching files Answer A Explanation Before you can cache server- based files and folders on your local system you have to make sure offline files are enabled on your local computer And to enable offline files you must first disable Fast User Switching if that feature is currently enabled With Fast User Switching disabled you will need to close any running programs before switching user accounts QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications What should you do if you want to enable offline files disable Fast User Switching enable Fast User Switching disable local caching enable EFS Answer A Explanation Before you can cache server-based files and folders on your local system you have to make sure offline files are enabled on your local computer And to enable offline files you must first disable Fast User Switching if that feature is currently enabled With Fast User Switching disabled you will need to close any running programs before switching user accounts QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com user named Andy Booth is a member of the Marketing department Andy Boothwants to be able to open all bmp files by using a custom application Andy Booth complains that when he double-clicks bmp files they open in Microsoft Paint not in the custom application What should you do to ensure that all bmp files are opened by using the custom application Create a software restriction policy for the custom application Configure