Troubleshooting a MS Windows XP OS.docx

Supporting Users and Troubleshooting a MS Windows XP OS QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to install Windows XP Professional on a new client computer Before you start the installation you decide to modify the way the wizard installs Windows XP Professional Of the following methods which are NOT valid ways of modifying the way the wizard installs Windows XP Professional Choose all that apply Choose the Advanced Options of the Setup Wizard Choose the Custom Options of the Setup Wizard Choose the Advanced Options of NTDSUTIL Prepare a customized setup sif file manually Prepare a customized winnt ini file manually Answer B C D E Explanation According to Microsoft KB if you want to modify the way the wizard installs Windows XP Professional click Advanced Options and then perform any of the following tasks Change the default location of the setup files Store system files in a folder other than the default folder Windows Copy the installation files from the CD to the hard disk Select the partition on which to install Windows XP Professional Unless you're an advanced user you should use the default settings QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to install Windows XP Professional on a new client computer He also tells you that the Windows XP Professional system files have to be stored on a specific directory Which of the following is the method that provides for this Choose the Advanced Options of the Setup Wizard Choose the Custom Options of the Setup Wizard Choose the Directory Options when running setup exe Remove the default setup sif file Remove the default winnt ini file Answer A Explanation According to Microsoft KB If you want to modify the way the wizard installs Windows XP Professional click Advanced Options and then perform any of the following tasks Change the default location of the setup files Store system files in a folder other than the default folder Windows Copy the installation files from the CD to the hard disk Select the partition on which to install Windows XP Professional Unless you're an advanced user you should use the default settings QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to install Windows XP Professional on a new client computer He also requires you to first have the installation program copy the Windows XP Professional files to your hard disk prior to installing Which of the following is the option that you should use to achieve this objective Choose the Advanced Options of the Setup Wizard Choose the Custom Options of the Setup Wizard Choose the COPY Options of Setup wizard Prepare a customized setup sif file manually Prepare a customized winnt ini file manually Answer A Explanation According to Microsoft KB If you want to modify the way the wizard installs Windows XP Professional click Advanced Options and then perform any of the following tasks Change the default location of the setup files Store system files in a folder other than the default folder Windows Copy the installation files from the CD to the hard disk Select the partition on which to install Windows XP Professional Unless you're an advanced user you should use the default settings QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to install Windows XP Professional on a new client computer When the installation completes you decide to configure the accessibility options of this new installation Which of the following is the option that will allow you to do this Choose the Advanced Options of the Setup Wizard Choose the Custom Options of the Setup Wizard Choose the Special Options when running the Setup Wizard Remove the default setup sif file Remove the default winnt ini file Answer C Explanation According to Microsoft KB The Windows XP Setup Wizard helps you gather information about you and your computer Although much of this installation process is automatic you might need to provide information or select settings on the following pages depending on the current configuration of your computer Licensing Agreement If you agree with the terms and want to continue the setup process select I accept this agreement Select Special Options Customize the Windows XP installation language and accessibility settings for new installations You can set up Windows XP to use multiple languages and regional settings Select a File System Windows XP Professional can automatically convert partitions on your hard disk to NTFS the recommended file system for Windows XP Professional or you can choose to keep your existing file systems If you're upgrading the wizard uses your current file system Regional Settings Change the system and user locale settings for different regions and languages Personalize Your Software Type the full name of the person to whom this copy of Windows XP Professional is licensed and optionally the organization Computer Name and Administrator Password Type a unique computer name that differs from other computer workgroup or domain names on your network The wizard suggests a computer name but you can change the name QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System Certkiller com has recently acquired a new client computer from a non-name brand manufacturer You now have to install Windows XP Professional onto the computer Before performing the installation you would like to know if Windows XP Professional will work on the new computer Which of the following is the list that you need to retrieve to get this information Hardware Compatibility List Software Compatibility List System Compatibility List Processor Compatibility List Answer A Explanation According to Microsoft KB The Windows XP Setup Wizard automatically checks your hardware and software and reports any potential conflicts To ensure a successful installation however you should determine whether your computer hardware is compatible with Windows XP Professional before you start the wizard You can view the Hardware Compatibility List HCL at the Microsoft Web site http www microsoft com hcl Important Windows XP Professional supports only those devices listed in the HCL If your hardware isn't listed contact the hardware manufacturer and request a Windows XP Professional driver for the component To ensure that programs using -bit drivers function properly afterwards request -bit drivers from the software vendor QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System Certkiller com has a recently purchased computer from a generic manufacturer You now have to install Windows XP Professional onto the new computer Which of the following are three tasks that you should complete prior to the installation Choose all that apply Ensure your hardware components meet the minimum requirements Ensure your hardware components are Intel certified Ensure your hardware components are brand new Determine whether you want to perform an upgrade or install a new copy Identify and plan for any advanced setup options Answer A D E Explanation According to Microsoft KB When you set up Windows XP Professional you have to provide information about how you want to install the operating system The procedures in these release notes help you to provide the necessary information To ensure a successful installation complete the following tasks which are described in the sections that follow before you install Windows XP Make sure your hardware components meet the minimum requirements Obtain compatible hardware and software such as upgrade packs and new drivers Obtain network information Back up your current files in case you need to restore your current operating system Determine whether you want to perform an upgrade or install a new copy of Windows XP Professional If you're installing a new copy identify and plan for any advanced setup options you might want QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a newly purchased Certkiller com client computer Which of the following is the function key that you should press during setup to perform hardware abstraction layer HAL selection F F F F client computers F Answer A Explanation According to the Microsoft KB During Windows XP Setup you can use various function keys to activate certain features and commands The following list details the current functions keys what they do and when you can use them Three keys can be used when Setup is loading and when you are prompted to press the F function key to install third-party small computer system interface SCSI and host controller drivers F - For computer type or hardware abstraction layer HAL selection F - To install third-party SCSI and host controller drivers F - To run Setup without Advanced Configuration and Power Interface ACPI When the Welcome to Setup screen is displayed the following function keys can be used F - To automatically start the Automated System Recovery ASR process NOTE With a Beta version you must use the F key when prompted for ASR F - To bypass the menu screens and to load the Recovery Console QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a newly purchased Certkiller com client computer Of the following function keys which is the one that you should press during setup to automatically start the Automated System Recovery process F F F F F Answer D Explanation According to the Microsoft KB During Windows XP Setup you can use various function keys to activate certain features and commands The following list details the current functions keys what they do and when you can use them Three keys can be used when Setup is loading and when you are prompted to press the F function key to install third-party small computer system interface SCSI and host controller drivers F - For computer type or hardware abstraction layer HAL selection F - To install third-party SCSI and host controller drivers F - To run Setup without Advanced Configuration and Power Interface ACPI When the Welcome to Setup screen is displayed the following function keys can be used F - To automatically start the Automated System Recovery ASR process NOTE With a Beta version you must use the F key when prompted for ASR F - To bypass the menu screens and to load the Recovery Console QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to perform an unattended installation of Windows XP Professional on a new client computer Which two of the following are the items in the Data section of the unattended file that does not need to be configured Choose two UnattendedInstall MSDosInitiated AutoPartition ManualPartition ASR Answer D E Explanation According to Microsoft KB Add a Data section with the following entries to the unattended answer file UnattendedInstall Yes - Value must be set to yes MSDosInitiated No - Value must be set to no or Setup stops during the graphical portion of Setup AutoPartition - If the value is set to the installation partition is automatically selected If the value is set to zero you are prompted for the installation partition during the text portion of Setup QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System A manager at Certkiller com asks you to upgrade his personal computer from an earlier version of Windows NT to XP Which of the following are NOT relevant components for such an upgrade Choose all that apply Windows XP Professional Resource kit Windows XP Professional Backup wizard Windows XP Professional NTDSUtil Windows XP Professional Setup Wizard ASR Answer A B C E Explanation According to Microsoft KB After you start the Windows XP Setup Wizard one of the first decisions you have to make is whether to upgrade your current operating system or to perform an entirely new installation During the setup process you must choose between upgrading or installing a new copy of Windows a clean install During an upgrade the Windows XP Setup Wizard replaces existing Windows files but preserves your existing settings and applications Some applications might not be compatible with Windows XP Professional and therefore might not function properly after an upgrade You can upgrade to Windows XP Professional from the following operating systems Windows all versions Windows Millennium Edition Windows NT Workstation Service Pack and later Windows Professional including service packs Windows XP Home Edition QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single active directory domain named Certkiller com After a user at Certkiller com named Andy Reid upgrades his Windows portable computer to Windows XP Professional he reports that two applications no longer work and that the modem is not currently supported by Windows XP Professional You have been asked to restore Andy Reid's computer to the state that it was in before the upgrade while retaining all of the applications files and personal data on the computer You want Which of the following would allow you to accomplish this task as quickly as possible On Andy Reid's computer run Setup from a Windows installation CD-ROM Restart Andy Reid's computer by using the Windows XP Professional CD-ROM Run the Recovery Console On Andy Reid's computer run System Restore On Andy Reid's computer Use Control Panel to remove the Windows XP Professional installation from the computer Answer D Explanation To remove Windows XP follow these steps Restart your computer in Safe mode To do this press the F key while Windows is starting Log on with an account that has administrative credentials Click Start click Control Panel and then double-click Add or Remove Programs In the list of installed programs double-click Uninstall Windows XP When you receive the message Are you sure you want to uninstall Windows XP and restore your previous operating system click Yes to start the Windows XP removal After Windows XP is removed your computer restarts to the previously-installed operating system QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com is in possession of a volume licensing agreement to install Windows XP Professional You have received instruction from the CIO to repair a failed hard disk on a computer running Windows XP Professional at a branch office of Certkiller com When you arrive at the branch office you discover that you did not bring a Windows XP Professional CD-ROM with you You decide to buy a retail copy of Windows XP Professional and then insert the CD-ROM to begin the installation Which of the following is the next step after being prompted for the product key during Setup Type the product key for Certkiller com's Windows XP Professional volume license Type the serial number that appears in the System Properties dialog box of another Windows XP Professional computer in the branch office Type the retail product that appears on the back of the Windows XP Professional CD-ROM case Restart the computer and press the F key during Setup Answer C Explanation Because when you use a retail copy you must use the retail key the volume license will not work and visa versa QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com While in the process of installing Windows XP Professional on the portable computer of a user named Andy Reid he informs you that he needs to encrypt confidential data that will be stored on his portable computer Which of the following is the task that you should complete to ensure that Andy Reid's computer supports Encrypting File System EFS During the installation format the hard disk so that it uses the FAT file system During the installation format the hard disk so that it uses the NTFS file system After the installation ask an administrator to install a computer digital certificate on the portable computer After the installation ask an administrator to use Group Policy to enable EFS on the portable computer Answer B Explanation Only files and folders on NTFS volumes can be encrypted with EFS QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System After installing Windows XP Professional on one Certkiller com's client computers you make use of the Windows Disk Management snap-in tool to mark the primary partition as active Which of the following best explains the reason why you receive an error saying that NTLDR is missing when you restart the PC The partition marked as active does not contain the Windows boot files The partition marked as active has its MBR corrupted The partition marked as active has its boot sector infected by a virus The partition marked as active has its winnt directory hidden Answer A Explanation According to the Microsoft KB When you use the Windows Disk Management snap-in tool to mark your primary partition as active the computer may not start up if the partition marked as active does not contain the Windows boot files or boot files for another operating system NOTE When this happens you may receive the error message when you try to start the computer NTLDR is missing QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have just completed configuring a Windows XP Professional computer Which of the following is the function key that you should press to use the Safe-mode boot feature during boot up F F F F None of the above Answer A Explanation According to Microsoft KB Windows includes a Safe-mode boot feature To use this feature press F during boot and then choose the Safe -mode boot mode you want to use There are also switches that you can use to make any of these modes available in the Boot ini file You may want to do this if you frequently use one of these boot modes or you need to automate a process QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have been given the responsibility of installing windows XP professional onto a client computer that Certkiller com recently acquired from a non -name brand manufacturer Prior to the installation Certkiller com informs you that the NIC has not been tested by Microsoft for compatibility Which of the following is the action that you should carry out before proceeding with the installation View the Hardware Compatibility List from Microsoft Download the Hardware Compatibility List from the Microsoft FTP site Manually edit the ini file Manually edit the dll file Contact the hardware manufacturer Answer E Explanation According to Microsoft KB The Windows XP Setup Wizard automatically checks your hardware and software and reports any potential conflicts To ensure a successful installation however you should determine whether your computer hardware is compatible with Windows XP Professional before you start the wizard You can view the Hardware Compatibility List HCL at the Microsoft Web site http www microsoft com hcl Important Windows XP Professional supports only those devices listed in the HCL If your hardware isn't listed contact the hardware manufacturer and request a Windows XP Professional driver for the component To ensure that programs using -bit drivers function properly afterwards request -bit drivers from the software vendor QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a computer that uses SCSI as the primary interface After updating the SCSI BIOS you run winnt exe to start the installation and receive the error message below Inaccessible boot device You are then asked to replace the native XP driver for the SCSI controller with the most recent one Which of the following is the location where you should place the new driver WINNT BT WINNT WINNTS WINNT the i directory Answer A Explanation According to the Microsoft KB During text-mode Setup Windows pauses briefly and prompts you to press F This is displayed in the status line and allows you to use an OEM driver This functionality for using an OEM driver is limited to installing a driver that is not natively supported or does not match one included with Windows If you use a newer version of an OEM device driver with the same name or Plug and Play identifier as a device driver that is included with Windows Setup ignores the new OEM driver and uses the one included with Windows This results in the same error message as noted above If you require an updated OEM driver to support an existing controller that is natively supported by Windows but is not detected during Setup you must replace the driver contained on one of the four Windows Setup disks or located in the temporary installation folder WINNT BT with the new OEM driver This allows Windows to use the updated OEM driver during text-mode Setup but you must copy the same updated OEM driver to the final Windows installation's System Drivers folder before you continue into graphic-mode Setup QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a computer that uses SCSI as the primary interface After updating the SCSI BIOS you boot from the CDROM to start installation You then receive an error message that says Setup did not locate any hard disk drives installed in your system Of the following options which is the one that you will need to fix this Boot up floppy Windows XP Professional CD's support folder OEM device driver Microsoft Universal Driver disk The latest XP patch Answer C Explanation According to the Microsoft KB When you install Windows on a new computer or on a computer containing the latest SCSI or IDE controller technology it may be necessary to use an OEM device driver to support the new mass storage controller in order to continue with the installation Windows Setup may stop with one of the following messages if the controller is not properly detected QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System After installing a hardware driver on a new Certkiller com client computer the computer starts to behave strangely Which of the following is the task that you should perform in this situation Use ASR for recovery Use RIS to CK apply the image Use ASR to CK apply the backup image Use the System Reinstall Wizard Use the Last Known Good Configuration when rebooting Answer E Explanation ASR Automated System Recovery KEEP IN MIND that ASR is for recovery when a software program is installed while the Last Known Good Configuration is for recovery when a bad driver is installed According to the Microsoft KB The Automated System Recovery ASR feature enables users to create a set of floppy disks that can be used to automate the process of recovering a failed system QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a computer that uses SCSI as the primary interface After updating the SCSI BIOS you boot from the CDROM to start installation You then receive an error message that says Setup did not locate any hard disk drives installed in your system You decide to check whether the model of SCSI controller you are using is supported by windows XP professional and discover that it is When you retry setup and press F to make use of the new driver you just downloaded from the Internet you receive the same results Which of the following is the method that will fix this problem should you do Disable the SCSI BIOS press F and retry Download the latest driver from Microsoft and retry installation Download the latest XP patch from Microsoft Replace the driver located in the temporary installation folder WINNT BT with the new OEM driver and restart the installation Answer D Explanation According to the Microsoft KB During text-mode Setup Windows pauses briefly and prompts you to press F This is displayed in the status line and allows you to use an OEM driver This functionality for using an OEM driver is limited to installing a driver that is not natively supported or does not match one included with Windows If you use a newer version of an OEM device driver with the same name or Plug and Play identifier as a device driver that is included with Windows Setup ignores the new OEM driver and uses the one included with Windows This results in the same error message as noted above If you require an updated OEM driver to support an existing controller that is natively supported by Windows but is not detected during Setup you must replace the driver contained on one of the four Windows Setup disks or located in the temporary installation folder WINNT BT with the new OEM driver This allows Windows to use the updated OEM driver during text-mode Setup but you must copy the same updated OEM driver to the final Windows installation's System Drivers folder before you continue into graphic-mode Setup QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com You are currently in the process of installing Windows XP Professional on a new desktop computer which contains two IDE hard disks that are connected to a two-channel IDE RAID controller Both of these hard disks are connected to the same channel When you run Windows XP Professional Setup on the new computer you are presented with the error message below Setup did not find any hard disk drives installed in your computer You then confirm that the two hard disks are connected to the controller correctly and that they both start when the computer is started Which of the following is the option that will allow you to resolve the error and install Windows XP Professional on the new computer Configure the BIOS of the computer to enable Plug and Play support Restart the computer and run Setup again Configure the hard disk to use separate channels on the IDE RAID controller Modify the BIOS for the IDE RAID controller to configure the boot sequence to start from the first hard disk Run Setup again When you are prompted insert a floppy disk that contains the driver for the IDE RAID controller Answer D Explanation During Setup it will ask you if you need any extra drivers such as SCSI SATA or RAID Controller in your case If so press F Drivers for the large variety of RAID controllers SATA controllers and SCSI controller are usually not provided in the Windows XP setup and in order to successfully install Windows XP you'll have to provide the storage drivers on a floppy disk QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a computer that uses SCSI as the primary interface After updating the SCSI BIOS you boot from the CDROM to start installation You then receive an error message that says Setup did not locate any hard disk drives installed in your system You decide to check whether the model of SCSI controller you are using is supported by windows XP professional and discover that it is When you retry setup and press F to make use of the new driver you just downloaded from the Internet you receive the same results Which of the following best describes the reason why this has happened You did not boot from floppy to start installation You did not disable the SCSI BIOS You did not download the latest driver from Microsoft You did not the latest XP patch from Microsoft The native driver that comes with XP has been used Answer E Explanation According to the Microsoft KB During text-mode Setup Windows pauses briefly and prompts you to press F This is displayed in the status line and allows you to use an OEM driver This functionality for using an OEM driver is limited to installing a driver that is not natively supported or does not match one included with Windows If you use a newer version of an OEM device driver with the same name or Plug and Play identifier as a device driver that is included with Windows Setup ignores the new OEM driver and uses the one included with Windows This results in the same error message as noted above If you require an updated OEM driver to support an existing controller that is natively supported by Windows but is not detected during Setup you must replace the driver contained on one of the four Windows Setup disks or located in the temporary installation folder WINNT BT with the new OEM driver This allows Windows to use the updated OEM driver during text-mode Setup but you must copy the same updated OEM driver to the final Windows installation's System Drivers folder before you continue into graphic-mode Setup QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have just completed configuring a Windows XP Professional computer and would like to include the equivalent of Safe Mode with Networking into the boot ini file Of the following switches which are the ones that will NOT allow you to achieve this objective Choose all that apply SAFEBOOT NETWORK SOS BOOTLOG NOGUIBOOT SAFEBOOT MINIMAL ALTERNATESHELL SOS BOOTLOG NOGUIBOOT BOOTLOG BASEVIDEO SAFEBOOT DSREPAIR SOS Answer B C D E Explanation According to Microsoft KB The Safe-mode boot modes and corresponding switches include Mode Safe Mode Switch SAFEBOOT MINIMAL SOS BOOTLOG NOGUIBOOT Mode Safe Mode with Networking Switch SAFEBOOT NETWORK SOS BOOTLOG NOGUIBOOT Mode Safe Mode with Command Prompt Switch SAFEBOOT MINIMAL ALTERNATESHELL SOS BOOTLOG NOGUIBOOT Mode Enable Boot Logging Switch BOOTLOG Mode Enable VGA Mode Switch BASEVIDEO Mode Directory Services Restore Mode Domain Controllers Only Switch SAFEBOOT DSREPAIR SOS Mode Debugging Mode Switch DEBUG QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have just completed configuring a Windows XP Professional computer and would like to include the equivalent of Safe Mode with Command prompt into the boot ini file Of the following switches which are the ones that will NOT allow you to achieve this objective Choose all that apply SAFEBOOT NETWORK SOS BOOTLOG NOGUIBOOT SAFEBOOT MINIMAL ALTERNATESHELL SOS BOOTLOG NOGUIBOOT BOOTLOG BASEVIDEO SAFEBOOT DSREPAIR SOS Answer A C D E Explanation According to Microsoft KB The Safe-mode boot modes and corresponding switches include Mode Safe Mode Switch SAFEBOOT MINIMAL SOS BOOTLOG NOGUIBOOT Mode Safe Mode with Networking Switch SAFEBOOT NETWORK SOS BOOTLOG NOGUIBOOT Mode Safe Mode with Command Prompt Switch SAFEBOOT MINIMAL ALTERNATESHELL SOS BOOTLOG NOGUIBOOT Mode Enable Boot Logging Switch BOOTLOG Mode Enable VGA Mode Switch BASEVIDEO Mode Directory Services Restore Mode Domain Controllers Only Switch SAFEBOOT DSREPAIR SOS Mode Debugging Mode Switch DEBUG QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System Which of the following is the option that you should utilize during startup to gather detailed information about what drivers are being loaded and what was occurring Bootlog Syslog GUI boot debug mode None of the above Answer A Explanation According to Microsoft KB The Safe-mode boot modes and corresponding switches include Mode Safe Mode Switch SAFEBOOT MINIMAL SOS BOOTLOG NOGUIBOOT Mode Safe Mode with Networking Switch SAFEBOOT NETWORK SOS BOOTLOG NOGUIBOOT Mode Safe Mode with Command Prompt Switch SAFEBOOT MINIMAL ALTERNATESHELL SOS BOOTLOG NOGUIBOOT Mode Enable Boot Logging Switch BOOTLOG Mode Enable VGA Mode Switch BASEVIDEO Mode Directory Services Restore Mode Domain Controllers Only Switch SAFEBOOT DSREPAIR SOS Mode Debugging Mode Switch DEBUG QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a recently acquired Certkiller com client computer Which of the following is the function key that you should press during Setup to run without ACPI F F F F F Answer C Explanation According to the Microsoft KB During Windows XP Setup you can use various function keys to activate certain features and commands The following list details the current functions keys what they do and when you can use them Three keys can be used when Setup is loading and when you are prompted to press the F function key to install third-party small computer system interface SCSI and host controller drivers F - For computer type or hardware abstraction layer HAL selection F - To install third-party SCSI and host controller drivers F - To run Setup without Advanced Configuration and Power Interface ACPI When the Welcome to Setup screen is displayed the following function keys can be used F - To automatically start the Automated System Recovery ASR process NOTE With a Beta version you must use the F key when prompted for ASR F - To bypass the menu screens and to load the Recovery Console QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System The client computer that you are currently using has Windows XP Professional installed and is configured to use ASR Which of the following is the correct description for the acronym ASR Automated System Recovery Automatic Software Recovery Automated Software Recovery Asymmetric System Recovery Answer A Explanation ASR Automated System Recovery According to the Microsoft KB The Automated System Recovery ASR feature enables users to create a set of floppy disks that can be used to automate the process of recovering a failed system QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a recently acquired Certkiller com client computer If you would like to run the ASR process during Setup which of the following is the best time to do so At any time during the setup process When you are prompted to press the F function key to install third-party small computer system interface and host controller drivers F When you are selecting the HAL When you load the Recovery Console When the Welcome to Setup screen is displayed Answer E Explanation According to the Microsoft KB During Windows XP Setup you can use various function keys to activate certain features and commands The following list details the current functions keys what they do and when you can use them Three keys can be used when Setup is loading and when you are prompted to press the F function key to install third-party small computer system interface SCSI and host controller drivers F - For computer type or hardware abstraction layer HAL selection F - To install third-party SCSI and host controller drivers F - To run Setup without Advanced Configuration and Power Interface ACPI When the Welcome to Setup screen is displayed the following function keys can be used F - To automatically start the Automated System Recovery ASR process NOTE With a Beta version you must use the F key when prompted for ASR F - To bypass the menu screens and to load the Recovery Console QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All client computers on the Certkiller com network run Windows XP Professional A user named Rory Allen reports that he has installed two new applications updated a driver for the video adapter and made several system changes but did not back up his data before making these changes Rory Allen then reports that when he restarts his computer it stops responding and the following error message is displayed on a blue background UNEXPECTEDKERNELMODETRAP All attempts to restart Rory Allen's computer using the Last Known Good Configuration option produces the same result You have been given the task of ensuring that Rory Allen has the ability to start and log on to his computer without harming the data on the computer Which of the following is the task that you should instruct Rory Allen to perform NEXT Restart the computer by using a Windows XP Professional CD-ROM Press the F key and insert an Automated System Recovery ASR floppy disk to begin an ASR restore operation Restart the computer by using a Windows XP Professional CD-ROM Run the Recovery Console by using the fixboot command Restart the computer in Safe Mode Run System Restore specifying a System Restore point that was created prior to the changes made by the user Restart the computer in Safe Mode Run the drwtsn command to diagnose program errors Answer C Explanation You may receive the following error message while running Windows STOP x F UNEXPECTEDKERNELMODETRAP This error message can occur if your computer has hardware or software problems hardware failure is the most common cause In this case the most probable cause is a faulty video driver Windows XP periodically records a snapshot of your computer These snapshots are called restore points Windows XP also creates restore points at the time of significant system events such as when an application or driver is installed or you can create and name your own restore points at any time If you have installed a program that has made your computer unstable you can open system restore choose a restore point and return your computer to its previous stable state QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System The client computer that you are currently using has Windows XP Professional installed and is configured to use ASR After installing a software program on your client computer the computer starts to behave strangely Which of the following is the option that you should take in this situation Make use of ASR for recovery Make use of RIS to re-apply the image Make use of ASR to re-apply the ghost image Make use of the ERD to repair the system Make use of the Last Known Good Configuration when reboot Answer A Explanation ASR Automated System Recovery According to the Microsoft KB The Automated System Recovery ASR feature enables users to create a set of floppy disks that can be used to automate the process of recovering a failed system QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System The client computer that you are currently using has Windows XP Professional installed and is configured to use ASR Which of the following is the task that you should perform when you discover that a disk created by ASR is missing Extract the appropriate files from the ASR backup set Extract the appropriate files from the Windows XP Professional CD i folder Extract the appropriate files from the Windows XP Professional CD support folder Extract the appropriate files from the Windows XP Professional CD backup folder Answer A Explanation According to the Microsoft KB During an ASR backup operation a copy of the Asr sif and Asrpnp sif files are backed up to the backup media In the event that the ASR floppy disk is not available both the Asr sif and Asrpnp sif files can be extracted from the ASR backup set and then transferred to a floppy disk to be used for an ASR operation QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com You are currently helping a customer to install Windows XP Home Edition on her portable computer that is not connected to the internet You are using the customer's retail version of Windows XP Home Edition to perform the installation During the installation process you are prompted to activate Windows XP Home Edition Which of the following is the action that you should perform to complete the installation process and activate Windows XP Home Edition on the customer's computer Register Windows XP Home Edition with Microsoft and complete the installation process Select the No remind me every few days option button in the Windows Product Activation Wizard Log on as an administrator when the installation process is complete Run the Activate Windows Wizard and select the Yes I want to telephone a customer service representative to activate Windows option button Complete the installation of Windows XP Home Edition Log on as an administrator and enter the product key in the registry Restart the installation of Windows XP Home Edition Run Dynamic Update when you are prompted Answer B Explanation You can't register the Windows XP Home Edition installation with Microsoft during the installation as there is no connection to Internet The product key and the dynamic updates have nothing to do with the registration The only way to complete and register the installation is through choosing the remind me every few days and register the installation over telephone QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller comis preparing to upgrade all client computers from Windows to Windows XP Professional Microsoft Office and antivirus software are the only applications currently installed on the Certkiller com client computers After a user named Mia Hamm reports that the installation process stops responding at the Preparing Installation phase when she attempts to upgrade her computer to Windows XP Professional you verify that her computer meets the minimum hardware requirements for Windows XP Professional You now need to make sure that Mia Hamm is able to upgrade her computer to Windows XP Professional Which of the following is the option that will allow you to achieve this goal instruct Mia Hamm to do Instruct Mia Hamm to run the Upgrade Advisor and then restart the installation of Windows XP Professional Instruct Mia Hamm to upgrade her computer to Windows XP Home Edition first and then upgrade to Windows XP Professional Instruct Mia Hamm to uninstall Microsoft Office from her computer and then restart the installation of Windows XP Professional Instruct Mia Hamm to uninstall the Antivirus software from her computer and then restart the installation of Windows XP Professional Answer D Explanation When you attempt to upgrade your Microsoft Windows Microsoft Windows Second Edition SE or Microsoft Windows Millennium Me -based computer Setup may stop responding hang during the Preparing installation phase Additionally Setup may restart after an extended period of apparant inactivity This behavior can occur if any antivirus programs are installed on your computer This work may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses source Microsoft Knowledge Base QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System Certkiller com has requested that you install Windows XP Professional on new desktop computers You decide to preset information so that you don't have to manually enter it during the setup process Which of the following is a task that you should complete to perform unattended setup Prepare an answer file Prepare a script with a cmd extension Configure the installation via task scheduler Enable wsh Answer A Explanation According to Microsoft KB You can customize the installation of Windows XP Professional By using unattended Setup mode you can preset information so that you don't have to manually enter it during the setup process By using an answer file network administrators and experienced users can perform a new installation in unattended Setup mode In unattended Setup mode no user intervention is required during the setup process because the answer file contains all of the information that the Windows XP Setup Wizard requires including acceptance of the license agreement computer name and network adapter Answer files can help you quickly install Windows XP Professional on more than one computer A sample answer file Unattend txt is included in the i folder on the Windows XP Professional CD By using the file as a template you can create your own answer file to customize the setup process QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com You have received instruction from the CIO to install Windows XP Professional on a client computer using Remote Installation Services RIS The client computer contains a network adapter that is PKE compliant and is installed in the second PCI slot When you enter the client computer's BIOS settings you notice that there is no option for selecting a network adapter in the boot order settings Which of the following is an action that you should perform to make sure that the client computer can start from its network adapter Restore the default CMOS settings on the computer's motherboard and then restart the computer Ask an administrator to create a boot disk and then start the computer from the boot disk Move the network adapter to the first PCI slot in the computer and restart the computer D Move the network adapter to the last PCI slot in the computer and restart the computer Answer B Explanation If you can't have your computer boot to the network adaptor the administrator can make a boot disk with the RFBG Remote Boot Disk Floppy Generator utility QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A system administrator at Certkiller com furnishes you with an answer file named companystandard txt on a floppy disk You are planning to make use of this Companystandard txt file to carry out an unattended installation of Windows XP Professional when installing from a Windows XP Professional CD-ROM You start the unattended installation on a computer using a Windows XP Professional CD-ROM and then insert the floppy disk into the computer's floppy disk drive However Setup prompts you for configuration information Which of the following is task that you should complete to make sure that Setup will finish without prompting for configuration information Modify the computer's BIOS settings and ensure that the computer is configured to start from the floppy drive Modify the computer's BIOS settings and ensure that the computer is configured to start from the CD-ROM drive Change the name of the answer file to Unattend txt Change the name of the answer file to Winnt sif Answer D Explanation Since you are going to run Setup from a CD you need to rename this to WINNT SIF Be sure that the file does not in fact end up WINNT SIF TXT QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have recently installed Windows XP on a Windows computer that uses FAT The FAT file system is maintained Which of the following is the option you should take if you want to rollback From Add Remove Programs choose to uninstall XP Rebuild from the ISO image on the CD Configure Control Panel System applet Advanced tab Startup and Recovery Configure Control Panel System applet Advanced tab Install and Uninstall None of the above Answer A Explanation When you are upgrading from Windows ME upgrades Windows XP provides you with an opportunity to uninstall the new operating system and revert to the old one This is possible only if you maintain the current FAT or FAT file systems Converting your file system to NTFS will disable this uninstall option QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have recently installed Windows XP on a Windows computer that uses FAT In the process the file system is converted to NTFS Which of the following best describes what you should do if you want to rollback From Add Remove Programs choose to uninstall XP Rebuild from the ISO image on the CD Configure Control Panel System applet Advanced tab Startup and Recovery Configure Control Panel System applet Advanced tab Install and Disinstall You cannot do this Answer E Explanation When you are upgrading from Windows ME upgrades Windows XP provides you with an opportunity to uninstall the new operating system and revert to the old one This is possible only if you maintain the current FAT or FAT file systems Converting your file system to NTFS will disable this uninstall option QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to perform a fresh installation of Windows XP Professional onto a computer that has previously been used by the sales rep subsequent to setup completing you notice that the XP files are installed on a folder named Winnt Which of the following best describes the reason for this occurrence NT was installed with the default settings on the computer WinME was installed with the default settings on the computer The computer has a name of There are two instances of the same partition on two hard drives Answer A Explanation According to Microsoft KB Earlier versions of Microsoft Windows NT Microsoft Windows and Microsoft Windows prompt you for an installation folder Windows and Windows XP is installed in the Winnt folder if it does not already exist If it already exists Winnt is used as the installation folder You can specify a Windows or Windows XP installation folder only if you run Winnt exe and perform a clean installation or if you perform an unattended installation QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System The client computer that you are currently using has Windows XP Professional installed and is configured to use ASR You have just received a report that a disk created by ASR is somehow missing Which of the following are the two files that have to be recovered for recovery to continue Choose two Asr sif Asrpnp sif boot ini ntldr asr ini Answer A B Explanation According to the Microsoft KB The following steps can create an ASR floppy disk from an ASR backup operation Format a megabyte MB floppy disk and insert the disk into the floppy disk drive of the computer In System Tools start the Backup program When the Backup and Restore Wizard is displayed click Next Click Restore Files and Settings and then click Next In the What to Restore dialog box select the media that contains the ASR backup Ensure that the media is inserted Expand the Automated System Recovery Backup Set that corresponds to the ASR floppy disk that you want to create Expand the second instance of the drive letter that contains the system files Expand the Windowsfolder Repair folder Click the following files from this repair folder Asr sif and Asrpnp sif and then click Next At the Completing Backup or Restore Wizard screen click Advanced At the Where to Restore screen set the Restore Files to dialog box to Single Folder and then set the Folder Name dialog box to the root of your floppy drive for example A Click Next The other options in this wizard are optional and do not affect the transfer of files to the floppy disk When the wizard is finished the files are copied to the location that you had previously specified The ASR floppy disk is ready for use in the event of an ASR restore operation NOTE The Asr sif and Asrpnp sif files must reside on the root of the floppy disk drive to be used during a ASR restore operation QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System The client computer that is currently assigned to you also has Windows XP Professional installed Which of the following best describes a valid and efficient method of replacing a file that is in use by Windows if you are using FAT Start the computer with an MS-DOS boot disk to replace the file Perform a parallel installation of Windows Run System File Checker Run ntdsutil Run recovery console Answer A Explanation According to Microsoft KB If you need to replace a file that is in use by Windows you typically must use one of the following methods Start the computer with an MS-DOS boot disk to replace the file if your computer uses the File Allocation Table FAT file system on the boot partition Perform a parallel installation of Windows if the boot partition uses the Windows NT file system NTFS QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System The client computer that is currently assigned to you also has Windows XP Professional installed Which of the following best describes a valid and efficient method of replacing a file that is in use by Windows if you are using NTFS Start the computer with an MS-DOS boot disk to replace the file Perform a parallel installation of Windows Run System File Checker Run ntdsutil Answer B Explanation According to Microsoft KB If you need to replace a file that is in use by Windows you typically must use one of the following methods Start the computer with an MS-DOS boot disk to replace the file if your computer uses the File Allocation Table FAT file system on the boot partition Perform a parallel installation of Windows if the boot partition uses the Windows NT file system NTFS QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to install Windows XP Professional by performing an unattended installation from a CD-ROM Which of the following are the conditions required to achieve this objective Choose all that apply A The CD ROM drive must support booting from a CD The CD ROM drive must adhere to the El-Torito non-emulation specification An unattended answer file must be prepared An unattended answer file must be renamed to Winnt sif An unattended answer file must be scanned for virus Answer A B C D Explanation According to Microsoft KB In Windows and later an unattended installation from a CD-ROM can be performed To perform an unattended installation from a CD-ROM the following conditions must be met The computer must support booting from a CD-ROM and must adhere to the El-Torito non-emulation specification The unattended answer file must be renamed to Winnt sif and copied to a floppy disk so Setup can access it The answer file must contain a valid Data section This is explained later in this article QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to upgrade the OS of a client computer from Windows NT to Windows XP professional He also informs you that the current system folder and all current settings have to be maintained Which of the following is the option that you should use to accomplish this task Custom upgrade Advanced upgrade Direct upgrade Express upgrade Answer D Explanation With the Express upgrade installation proceeds using the current system folder and maintains all current settings Microsoft recommends using the Express upgrade whenever possible With Custom upgrade you may modify the installation folder language options and upgrade file systems formatted with FAT or FAT to NTFS QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to upgrade all computers running an earlier version of Windows to Windows XP Professional Which of the following is a version of Windows that does NOT allow you to upgrade to Windows XP Professional Windows Windows SE Windows with SP Windows with patches None of the above Answer E Explanation According to Microsoft KB After you start the Windows XP Setup Wizard one of the first decisions you have to make is whether to upgrade your current operating system or to perform an entirely new installation During the setup process you must choose between upgrading or installing a new copy of Windows a clean install During an upgrade the Windows XP Setup Wizard replaces existing Windows files but preserves your existing settings and applications Some applications might not be compatible with Windows XP Professional and therefore might not function properly after an upgrade You can upgrade to Windows XP Professional from the following operating systems Windows all versions Windows Millennium Edition Windows NT Workstation Service Pack and later Windows Professional including service packs Windows XP Home Edition QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to upgrade all computers running an earlier version of Windows NT to Windows XP Professional Which of the following are the Windows NT versions that will NOT support this upgrade Choose all that apply Windows NT Windows NT with SP Windows NT Windows NT with SP Windows NT Answer A B C E Explanation According to Microsoft KB After you start the Windows XP Setup Wizard one of the first decisions you have to make is whether to upgrade your current operating system or to perform an entirely new installation During the setup process you must choose between upgrading or installing a new copy of Windows a clean install During an upgrade the Windows XP Setup Wizard replaces existing Windows files but preserves your existing settings and applications Some applications might not be compatible with Windows XP Professional and therefore might not function properly after an upgrade You can upgrade to Windows XP Professional from the following operating systems Windows all versions Windows Millennium Edition Windows NT Workstation Service Pack and later Windows Professional including service packs Windows XP Home Edition QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are required to install Windows XP Professional onto a computer that Certkiller com has recently acquired from an unknown manufacturer Of the following components which is the one that needs to be upgraded prior to installation MHz Pentium Pro MB GB hard disk SVGA monitor X DVD drive Answer A Explanation According to Microsoft KB Before you install Windows XP Professional make sure your computer meets the following minimum hardware requirements megahertz MHz Pentium or higher microprocessor or equivalent megabytes MB recommended MB of RAM minimum gigabytes GB of RAM maximum GB of free space on your hard disk VGA monitor Keyboard Mouse or compatible pointing device CD-ROM or DVD drive QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have received instruction from the CIO to upgrade a computer running Windows NT to Windows XP Professional He also tells you that the dual boot configuration has to be maintained Which of the following best describes how to make sure that the version of NTFS included with Windows XP can be interpreted correctly by Windows NT Upgrade Windows NT to SP before starting the Windows XP installation Upgrade Windows NT to SP before starting the Windows XP installation Upgrade Windows NT to hotfix before starting the Windows XP installation None of the above Answer A Explanation According to Microsoft KB Windows XP and Windows contain new features that are available only with the NTFS file system This article outlines the features and advantages of converting to the NTFS file system with Windows XP or Windows These features require on-disk data structures that make these volumes unavailable to Windows NT -based computers In anticipation of dual- boot scenarios upgrade Windows NT to SP before starting the Windows XP or Windows installation The version of NTFS included with Windows XP and Windows cannot be interpreted correctly by Windows NT However there is an updated Ntfs sys driver in Windows NT Service Pack that enables Windows NT to read from and write to NTFS volumes in Windows XP and Windows QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You have recently installed Windows XP Professional Home Ed on your MB MHZ home computer which you are using to work at home and remotely control the servers on the Certkiller com network After installing a software program on your home computer it starts to behave strangely When you attempt to run the ASR wizard you receive an error saying that the files for recovery diskette cannot be created Which of the following is that task that you should perform next Format the floppy Fix the ASR floppy's bad sectors Scan the ASR floppy for virus Enable ASR in the registry E Install the Ntbackup program from the Valueadd folder on the Windows XP Home Edition CD-ROM Answer E Explanation According to the Microsoft KB This behavior can occur because ASR is not supported in Windows XP Home Edition However Windows XP Home Edition users can access the ASR Wizard if they install the Ntbackup program from the Valueadd folder on the Windows XP Home Edition CD-ROM QUESTION You work as the help desk support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of installing Windows XP Professional on a MHz computer via Winnt exe Which of the following is the parameter that you should use to force Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active syspart nt winnt sysset local Answer A Explanation According to Microsoft KB In Windows XP the syspart parameter for Winnt exe causes Windows XP Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active You can then install the drive in another computer turn the computer on and continue with Setup QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System You are responsible for managing multiple Certkiller com computers that are running Windows XP Professional Which of the following is a false statement A The disk quota feature in Windows XP Professional is based on file ownership The disk quota feature in Windows XP Professional is independent of folder location The disk quota feature in Windows XP Professional is not changed when file ownership is taken The disk quota feature in Windows XP Professional is not possible with FAT The disk quota feature in Windows XP Professional is not possible with FAT Answer C Explanation According to Microsoft KB Disk quotas are based on file ownership and are independent of the folder location of the user's files within the volume For example if users move their files from one folder to another on the same volume their volume space usage does not change However if users copy their files to a different folder on the same volume their volume space usage doubles If one user creates a kilobyte KB file and another user takes ownership of that file the first user's disk use decreases by KB and the second user's disk use increases by KB QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user at Certkiller com named Mia Hamm gives you a removable media that has NTFS on it Mia Hamm then asks you to modify the permissions on it so that she is able to access it You have also received instruction from the CIO which indicates that Mia Hamm should NOT be allowed to modify anything on the media Which of the following best describes what you should do achieve this objective Take control over the media and grant her Read and execute permission Format the media and grant her Read and execute permission Change the media to dynamic state and grant her Read and execute permission Change the media to static state and grant her Read and execute permission None of the above Answer E Explanation NTFS is not possible on removable media QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user in the Sales department at Certkiller com named Andy Reid recently created a folder called SalesDocs on his Windows XP Professional computer This folder contains files that will be read by other Sales department users All users in the Sales department belong to a domain global security group named Sales Andy Reid informs you that he opened the properties of the SalesDocs and selected the Share this folder on this network check box He then tells you that after doing this all network users are able to open the files in SalesDocs Which of the following are two possible ways of ensuring that only members of the Sales group can access the files in SalesDocs Choose two Move SalesDocs to the local My Documents folder on his computer and then modify the properties of My Documents folder so that the Share this folder on the network check box is selected Clear the Share this folder on the network check box and then move SalesDocs to the local Shared Documents folder on the user's computer Modify the NTFS permissions on SalesDocs so that the Sales group has only the Read permission and then remove all other users and groups except SYSTEM and Administrators from the NTFS permission dialog box Modify the share permissions so that only the Sales group has the Read permission and no other users or groups are listed in the share permissions dialog box Answer C D Explanation The two different ways to achieve the goal either by restricting who is allowed to read the files or by restricting who can access the shared folder as stated in option C D Moving the folder as suggested in option A will not solve the problem as the new share will have the same permissions as the old share The local Shared Documents folder is used for sharing documents between users of the same computer option B will remove the documents for all users that access them over the network QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Rory Allen works in the Sales department at Certkiller com and makes use of a client computer running Windows XP Professional Rory Allen's computer hosts a shared folder named UserDocs which contains several Microsoft Word documents that are accessed by other Certkiller com users Rory Allen is responsible for security on the files in the UserDocs folder At present Rory Allen assigns NTFS permissions to each file by listing the users who are allowed to access each file Rory Allen reports that the list of authorized users frequently changes and that He would like to make the files available to all users in the Sales department Certkiller comneeds you to provide a solution that will ensure that Rory Allen can make the files available to users in the Sales departments while also minimizing the amount of future permissions configuration changes that Rory Allen performs Which of the following is the option that will allow you to achieve this objective Ask an administrator to create a domain global group names Sales Instruct Rory Allen to assign permissions to the Sales group Instruct Rory Allen to create a user group named Sales on his computer Assign file permissions to the group and place the appropriate domain user accounts into the group Instruct Rory Allen to encrypt the files and to place the domain user accounts of the authorized users in the list of users in the Encrypted Details dialog box Ask an administrator to create a shared folder on a file server Instruct Rory Allen to remove the files to the new shared folder Answer B Explanation The appropriate way to handle permissions for a number of users is by using groups In this case it would not be the best solution to create a domain wide security group so Bob is recommended to create a local group on his computer that contains the domain user accounts of those that needs to access the files QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System There is MB of encrypted data stored in a network share that you now want to transfer to a local computer while maintaining the encryption status At present the local computer has only the following drives available The C Drive that is FAT and GB in size The D Drive that is NTFS and GB in size Which of the following is the task that you should carry out if the D drive is full Convert the C drive to NTFS and then deploy EFS Convert the D drive to FAT and then deploy EFS Use EFS on the C drive straight Convert the D drive to FAT Answer A Explanation EFS allow users to encrypt NTFS files by using a strong public key-based cryptographic scheme that encrypts all files in a folder Users with roaming profiles can use the same key with trusted remote systems No administrative effort is needed to begin and most operations are transparent Backups and copies of encrypted files are also encrypted if they are in NTFS volumes Files remain encrypted if you move or rename them and encryption isn't defeated by temporary files created during editing and left unencrypted in the paging file or in a temporary file QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A Certkiller com user named Andy Booth uses a Windows XP Professional portable computer which contains several confidential files that are stored on an NTFS partition Andy Booth is concerned that in the event of the computer being stolen the documents might be accessed by unauthorized individuals After a brief investigation you find that Andy Booth has a strong logon password that is changed on a consistent schedule and that the computer is configured to use a password-protected screen saver Which of the following is the action that you should advise Andy Booth to execute to ensure that the files will be protected if the computer is stolen Encrypt the confidential files by enabling the encryption attribute for each file Store the files in a compressed folder Place the files in a shared folder located on a company file saver Instruct Andy Booth to make the shared folder available offline Use each file's application to apply a password to each file Answer A Explanation Encrypting File System EFS allows you to encrypt individual files or folders on a computer using the NTFS file system When you use EFS each file or folder encrypted by you is protected with a unique encryption certificate or key This key is created automatically once EFS is enabled With EFS enabled it's extremely difficult for unauthorised users to read your encrypted files - even if your computer is stolen Files stay encrypted unless you decrypt them or move them to an unencrypted folder QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System There is MB of encrypted data stored in a network share that you now want to transfer to a local computer while maintaining the encryption status The local computer currently has a GB C Drive that is formatted with FAT and a GB D Drive that is formatted with NTFS Which of the following is the task that you should carry out if the D drive is full Convert the C drive to NTFS and then deploy EFS Convert the D drive to FAT and then deploy EFS Use EFS on the C drive straight Convert the D drive to FAT Answer A Explanation EFS allow users to encrypt NTFS files by using a strong public key-based cryptographic scheme that encrypts all files in a folder Users with roaming profiles can use the same key with trusted remote systems No administrative effort is needed to begin and most operations are transparent Backups and copies of encrypted files are also encrypted if they are in NTFS volumes Files remain encrypted if you move or rename them and encryption isn't defeated by temporary files created during editing and left unencrypted in the paging file or in a temporary file QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A Certkiller com user named Mia Hamm recently copied an encrypted file from her Windows XP Professional client computer to a folder located on a Windows Server file server Mia Hamm now reports that the copied file is not encrypted but it is compressed Which of the following is the task that you should carry out to make sure that the Mia Hamm's file remains encrypted on the file server Instruct the user to move the file to the file server rather than copying it Instruct the user to modify the properties of the copied file by selecting the attribute for file encryption Ask an administrator to grant the user the Full Control share permission to the folder on the network Ask an administrator to grant the user the Full Control permission on the copied file Answer B Explanation Because of the unique nature of encrypted files different results can occur when moving or copying encrypted files between locations For example when copying an encrypted file from a local machine to a server on the network different results of the copy operation will occur depending on the operating system being used on the server In general copying a file will inherit the EFS properties of the target meaning that the user has to encrypt the copied file in its new location QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A Certkiller com user named Dean Austin makes use of a Windows XP Professional computer that contains a folder names Sales which is shared as Sales Documents This shared folder contains several files and is accessed by other users on the network to read and modify the files When several users ask Dean Austin to create a simpler name for the shared folder he creates an additional shared folder named SalesDocs that also provides access to the files in Sales Users now complain that they are unable to modify the files when using the SalesDocs share name but they can modify the files when using the Sales Documents share name You need Which of the following is the task that you should carry out to make sure that users are able to read and modify the files by using either share name Instruct Dean Austin to modify the share permissions on SalesDocs so that the Everyone group has both the Read and Write permissions Instruct Dean Austin to modify the NTFS permissions on Sales so that the appropriate domain user groups have both the Read and Write permissions Ask an administrator to make Dean Austin a member of the local Administrators group on his computer Ask an administrator to make Dean Austin a member of the local Power Users group on his computer Answer A Explanation The fact that the other users are able to modify the files through the old share tells us that the NTFS permissions are correct Access problem with shared folders usually rounds up to one of two things NTFS permissions or share permissions In this case it has to be the share permissions that need to be corrected Even though giving the Everyone group both Read and Write permissions might be a bit dangerous it will solve the problem QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com The manager of the Sales department at Certkiller com named Amy Walsh recently configured security permissions for a file named Sales Proposal doc which is located on a Windows Server file server Amy Walsh informs you that users can no longer access the file Amy Walsh also informs you that members of the server's local Users group have to be able to read and modify the file The permissions for the Users group are configured as shown in the exhibit below She then tells you that all other users except Certkiller com network administrators have to be prevented from having access to the file The permissions for the Everyone group are configured as shown in the exhibit below Which of the following is the option that you should take to ensure that only the correct users can access the file Ask an administrator to remove the Users group from the file's ACL Ask an administrator to remove the Everyone group from the file's ACL Ask an administrator to restore a copy of the file from a backup tape Ask an administrator to take ownership of the file Answer B Explanation Everyone in he Users group is also members of the Everyone group The Users group has the correct permissions but as the Everyone group is denied access to the file and most restrictive permissions wins so the Users group is also denied access to the file The solution is to remove the Everyone group from the files Access Control List QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com The Certkiller com network contains a computer named Certkiller -WS that runs Windows XP Professional and hosts a folder named Docs The user of Certkiller -WS named Clive Wilson would like to make the files in Docs accessible for reading by all other Certkiller com network users Which of the following is the instruction that you should give Clive Wilson so that he can achieve his goal Copy the files to the Shared Documents folder on Certkiller -WS Share the folder by using the default share permissions Copy the files to the My Documents folder on Certkiller -WS Configure NTFS permissions on the files so that the Everyone group has only the Read permission Answer B Explanation Microsoft has historically configured all new shared folders with very open share permissions The default share permissions for Windows NT Windows Server and Professional and Windows XP pre Service Pack is that the Everyone group has Full Control access QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user in the Sales department at Certkiller com regularly accesses files in a shared folder named SalesDocs that is located on a server named Certkiller -SR When the user reports that he deleted a file from the SalesDocs folder by accident you have to make sure that the file is recovered Which of the following is the option that would allow you to achieve your objective Instruct the user to open the Recycle Bin on his client computer and restore the file Instruct the user to open Certkiller -SR SalesDocs in Windows Explorer and select Undo on the Edit menu Ask an administrator to restore the file from a recent backup tape Ask an administrator to open the Recycle Bin on Certkiller -SR and restore the file Answer C Explanation When deleting a file in a network share the file is note stored in any Recycle Bin not on the client computer and not on the server The only way to restore the file is by using a recent backup QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user at Certkiller com recently had her Windows Professional client computer replaced with a new Windows XP Professional computer This computer is a member of a workgroup You receive a report that the user's the new computer does not allow her to specify individual user permissions for a new shared folder she created on her computer She also states that she was able to specify individual permissions on her Windows Professional computer What should you do to make sure that the user is able to specify individual permissions for the shared folder Instruct the user to disable simple file sharing Instruct the user to log on to the computer by using his local administrator account Configure the user's computer so that the Server service starts automatically Configure the user's computer to run the net share command at startup Answer A Explanation By default simple file sharing is enabled on a Microsoft Windows XP-based computer if the computer is not a member of a domain With simple file sharing you can share folders with everyone on your workgroup or network and make folders in your user profile private However if simple file sharing is enabled you cannot prevent specific users and groups from accessing your shared folders If you turn off simple file sharing you can permit specific users and groups to access a shared folder Those users must be logged on with the credentials of user accounts that you have granted access to your shared folder QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user in the Sales department at Certkiller com named Andy Reid who regularly accesses a shared folder named Certkiller SalesDocs asks if he can include this location in My Computer for quick access Which of the following task that you should instruct Andy Reid to complete to ensure that the shared folder is listed in My Computer for his client computer only To select Run from the Start menu type Certkiller SalesDocs and click OK To map a network drive to Certkiller SalesDocs To ask an administrator to modify the logon script for the domain so that drive S is mapped to Certkiller SalesDocs To ask and administrator to publish Certkiller SalesDocs to Active Directory Answer B Explanation A mapped network drive will show up as a virtual drive under My Computer You are allowed to choose any drive letter for the virtual drive as long as it is not already taken e g Z QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All client computers on the Certkiller com network run Windows XP Professional A Certkiller com user reports that he is unable to send or receive e-mail messages on his computer and that he is also unable to sign in to Windows Messenger You are given the task of ensuring that the user is able to send you a Remote Assistance invitation so that you can help him with his computer Which of the following is the option that you should take Instruct the user to select the Allow users to connect remotely to his computer check box on the Remote tab in System in Control Panel Instruct the user to create an invitation file and save it in a shared folder on a file server On your computer locate and open the invitation file On your computer add your user account to the Remote Desktop Users group Instruct the user to add your user account to the Remote Desktop Users list on the Remote tab in System in Control Panel Answer B Explanation If the e-mail and Windows Messenger service is unavailable the user has the choice to save the Remote Assistance Invitation as a file This file could also be used to invite experts by using a web-based e-mail such as Hotmail QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of configuring disk quotas on your Windows XP Professional computer Of the following options which is the one that you should make use of to record an event whenever users utilize too much disk space Log Event When a User Exceeds the Quota Limit Log Event When a User Exceeds the Warning Level Log Event When a User Exceeds the Limit Trigger Event Trigger Event alarms Answer A Explanation According to Microsoft KB Log Event When a User Exceeds the Quota Limit - If quotas are enabled an event is written to the system log on the local computer whenever users exceed their quota limit Administrators can view these events in Event Viewer filtering for disk event types QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com employs Windows XP Professional as their mainstream desktop Operating System You are currently in the process of configuring disk quotas on your Windows XP Professional computer Which of the following is the option that you should take to prohibit users from utilizing more disk space than they are allowed to Log Event When a User Exceeds the Warning Level Log Event When a User Exceeds the Limit Trigger Event Trigger Event alarms Deny Disk Space to Users Exceeding Quota Limit Answer E Explanation According to Microsoft KB Deny Disk Space to Users Exceeding Quota Limit - Users who exceed their quota limit receive an insufficient disk space error from Windows and cannot write additional data to the volume without first deleting or moving some existing files from it Individual programs determine their own error handling for this condition To the program it appears that the volume is full If you select this check box users cannot exceed their quota limit QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System and NTFS as their choice of partition Of the following features which is the one that allows a program to trap open operations against objects in the file system and run their own code before returning file data Quotas Encryption Reparse points Sparse files USN Journal Answer C Explanation According to Microsoft KB New features of the NTFS file system include Disk quotas Administrators can limit the amount of disk space users can consume on a per-volume basis The three quota levels are Off Tracking and Enforced Encryption The NTFS file system can automatically encrypt and decrypt file data as it is read and written to the disk Reparse points Programs can trap open operations against objects in the file system and run their own code before returning file data This feature can be used to extend file system features such as mount points which you can use to redirect data read and written from a folder to another volume or physical disk Sparse files This feature allows programs to create very large files but to consume disk space only as needed USN Journal This feature provides a persistent log of all changes made to files on the volume This feature is one of the reasons that Windows XP and Windows domain controller must use an NTFS partition as the system volume QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Three Certkiller com users named Mia Hamm Andy Reid and Amy Wilson share a single Windows XP Professional client computer They log on using their own local user accounts and none of them have administrative rights on the computer The computer is a member of a workgroup When Mia Hamm creates confidential Microsoft Words documents and places them in a folder named Confidential on an NTFS partition she wants to ensure that Andy Reid and Amy Wilson are unable to access any files in the Confidential folder Mia Hamm then discovers that the Properties dialog box for the folder does not include a Security tab Which of the following is a task that you should complete to make sure that the files in the Confidential folder can be accessed by Mia Hamm only Instruct Mia Hamm to log on and move the Confidential folder to the My Documents folder Then make the My Documents folder private Instruct Mia Hamm to modify the Confidential folder's properties so that the Compression attribute is enabled Instruct Mia Hamm to use Word to configure the files in the Confidential folder to require a password before allowing the file to be modified Instruct Mia Hamm to create a new compressed folder named Confidential zip Then move the Confidential folder into the new compressed folder Answer A Explanation To set the My Documents folder to Private On the Start menu right-click My Documents and the click Properties Click the Sharing tab and the click to select the Make this folder private so that only I have access to it check box Click Apply and then click OK QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System The Certkiller com network contains two groups of users one for Accounting Staff and one for General users The network printer is currently being used by both of these groups Which of the following is the format that should be used to specify the network printer you want to use by name printserver printername printserverprintername printserver printername printserver printername Answer A Explanation You can use the UNC name printserver printername to make connections UNC is something that has been with the Windows family for a decade QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user named Ally Wagner has a printer connected to her Windows XP Professional client computer locally Ally Wagner reports that when she prints a one- page Word document the printer produces several pages with one line of random characters on each page Ally Wagner also states that the printer is new and that she installed a printer driver from the manufacturer's Web site Which of the following is the task that you should execute to ensure that Ally Wagner's printer works properly Instruct Ally Wagner to install the Windows XP-compatible printer driver that was supplied with the printer Instruct Ally Wagner to modify the printer's properties in Windows so that the print mode is set to Raw Remotely stop and restart the Print Spooler service on Ally Wagner's computer Remotely use System Restore on Ally Wagner's computer to roll back to System Restore point prior to the printer driver installation Answer A Explanation Random characters when printing points towards a incompatible printer driver QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user named Rory Allen makes use of a printer that is attached locally to his computer Rory Allen reports that When he opens the print queue none of the previous print jobs is listed You first check that the printer is connected correctly and that the proper printer drivers are installed Which of the following is the option that you should take to ensure that the printer works properly Instruct Rory Allen to press F on his keyboard Instruct Rory Allen to clear the Use printer offline command on the Printer menu on the print queue Remotely start the Print Spooler service on Rory Allen's computer Remotely start the Workstation service on Rory Allen's computer Answer C Explanation If no jobs print and the print queue is empty then the Print Spooler service is probably not running The Print Spooler is a service that intercepts print output from an application and redirects it to a temporary file The print spooler also read these temporary files called spool files and sends them to the printer when it is available Generally an application can generate print output many times faster than even the fastest print device can actually print Without a print spooler service the application would have to operate at the speed of the print device QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user named Kara Lang makes use of a printer that is attached locally to her portable Windows XP Professional computer via a USB cable Kara Lang reports that even though she can see four print jobs in the print queue none of them are printing After a brief investigation you find that Kara Lang recently returned from a business trip and reconnected the printer While on this business trip Kara Lang printed several documents and it is those documents that are waiting in the print queue You need Which of the following is the action that you should execute to guarantee that the printer functions properly and prints the four waiting print jobs Instruct the user to clear the Use printer offline command from the Printer menu in the print queue Remotely stop and restart the Print Spooler service on the user's computer Remotely stop and restart the Workstation service on the user's computer Instruct the user to run the net stop spooler command from a command prompt window Answer A Explanation If you try to print to a device that is not connected to your computer for the moment then the operative system will mark the printer with Use printer offline You'll have to manually clear this state to release the queue to the device once it is connected again QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user named Andy Booth reports that he has to connect to a network printer that is attached to a Windows Server computer from a computer running Windows XP Professional Andy Booth would like to connect to the printer and start printing as soon as possible but does not have the correct printer driver for the printer Which of the following should you instruct Andy Booth to do to make sure that he can connect to the printer as soon as possible To install a generic printer driver To run the Add Hardware Wizard and allow Windows to automatically detect the printer To visit the printer manufacturer's Web site to download the correct printer drivers Then connect to the printer To use the Add Printer Wizard to connect to the printer Answer D Explanation The printer driver will be downloaded from the Windows print server QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com A user named Amy Walsh makes use of a printer that is locally attached to her computer Amy Walsh reports that when she opens the print queue she sees that the first print job has the following status Deleting - Error She then informs you that there are Other print jobs waiting behind that first job and that the print queue has not changed for an hour The CIO at Certkiller com instructs to make sure that Amy Walsh's printer works properly without requiring her to reprint the other print jobs that are waiting the queue Which of the following is the option that you should take to achieve this goal Instruct the user to select Pause printing on the printer menu in the print queue Remotely stop and restart the Print Spooler service on the user's computer Remotely stop and restart the Workstation service on the user's computer Instruct the user to delete and re-create the local printer object in Windows Explorer Answer B Explanation The Printer Spooler service has probably crashed due to a incorrectly formatted document By restarting the Printer Spooler service you force it to drop the current job and when the spooler comes online again it resumes with the next job in the print queue QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System Which of the following is the task that you should complete to share a printer on a Windows XP Professional computer with departments that each have different settings and permissions Create two printers Create two printer devices Create a printer pool Create a print queue Answer A Explanation Remember PRINT DEVICES the physical printers You do not need print devices Instead you need printers which are actually the DRIVERS QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System The Certkiller com network contains two groups of users one for Accounting Staff and one for General users The network printer is currently being used by both of these groups The managers are now complaining that the accounting employees are always occupying the printer and say that they want to be able to print first Which of the following is the number of printers that you should create to handle this situation one two as many as possible as few as possible Answer B Explanation Setting priorities between printers makes it possible to set priorities between groups of documents that all print on the same print device Multiple printers point to the same print device which allows users to send critical documents to a high-priority printer and noncritical documents to a lower-priority printer The critical documents always print first Consider the following two methods to set priorities between printers Point two or more printers to the same print device-that is the same port The port can be either a physical port on the print server or a port that points to a network-interface print device Set a different priority for each printer that is connected to the print device and then have different groups of users print to different printers or have users send different types of documents to different printers QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System The Certkiller com network contains two groups of users one for Accounting Staff and one for General users The network printer is currently being used by both of these groups The managers are now complaining that the accounting employees are always occupying the printer and say that they want to be able to print first Which of the following is the priority value that should be given to the managers Answer B Explanation Setting priorities between printers makes it possible to set priorities between groups of documents that all print on the same print device Multiple printers point to the same print device which allows users to send critical documents to a high-priority printer and noncritical documents to a lower-priority printer The critical documents always print first Consider the following two methods to set priorities between printers Point two or more printers to the same print device-that is the same port The port can be either a physical port on the print server or a port that points to a network-interface print device Set a different priority for each printer that is connected to the print device and then have different groups of users print to different printers or have users send different types of documents to different printers QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com Certkiller com currently employs Windows XP Professional as their mainstream desktop Operating System The Certkiller com network contains two groups of users one for Accounting Staff and one for General users The network printer is currently being used by both of these groups Which of the following is the task that you should complete when The accounting staff needs perform the time-consuming task of printing Certkiller com's monthly reports Configure the time the printer is available to the accounting users Configure the time the printer is available to users other than the accounting users Configure the printer priority of the accounting users Configure the printer priority of the users other than the accounting users Answer A Explanation You can control print jobs by setting the notification priority and printing time To perform these document management tasks you must have the Manage Documents permission for the appropriate printer You set the notification priority and printing time for a document on the General tab of the Properties dialog box for the document To open the Properties dialog box for one or more documents first select the documents in the printer's window click the Document menu and then click Properties QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All client computers on the Certkiller com network run Windows XP Professional The Certkiller com network contains a Windows Server computer named Certkiller -SR that has automatic caching enabled for all shared folders The Certkiller com network also contains other file servers that have caching enabled for shared folders Certkiller comusers store personal files on Certkiller -SR which they need to access when traveling with their portable computers You have received instruction from the CIO to make sure that a user named Rory Allen is able to make files from Certkiller -SR available offline and also to prevent him from making files from any other server available offline Which of the following is the action that you should execute to complete this task Configure the exception list on Certkiller -SR for offline files on Rory Allen's computer Disable offline files for Rory Allen's computer Ask an administrator to deny Rory Allen's user account the Read and Write permissions for files on Certkiller -SR D Ask an administrator to deny Rory Allen's user account the Full Control share permission for all shared folders on Certkiller -SR Answer A Explanation You can create an exception list that specifies how the computer should act when a specific computer gets disconnected By using the exception list you could specify that never go offline when all other servers than Certkiller -SR gets disconnected QUESTION You work as the desktop support technician at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com The Certkiller com network contains a Windows Sever computer named Certkiller -SR that has caching enabled for all shared folders A user named Andy Booth stores personal files on Certkiller -SR and has to make them available offline prior to traveling with his portable computer Andy Booth informs you that he is unable to make his file available offline Which of the following is the option that will ensure that Andy Booth can make his files available offline from Certkiller -SR Ask an administrator to add Andy Booth's user account to the ACL for his files and folders Select the Notify me and begin working offline check box for offline files on Andy Booth's client computer On Certkiller -SR increase the amount of disk space available for offline files Ask an administrator to ensure that the Everyone group has the Full Control share permission for shared resources on Certkiller -SR Answer B Explanation Offline Files also allows you to configure how lost network connections are handled There are two options Notify me and begin working offline or Never allow my computer to go offline The first option which is the default gives users access to offline files and folders when a connection is lost or when a connection is intentionally disabled or disconnected for example when a portable computer is undocked The second option should be used carefully with portable computers because it prevents user access to offline files whether a network connection is lost or is intentionally disabled or disconnected In other words if you choose the second option with a portable computer and a user disconnects the portable computer from the network the user does not have access to any offline files The offline files are essentially disabled The following procedure describes how to change the way Offline Files is handled when a network connection is lost QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com client named Andy Reid suspect that his Windows XP Professional computer is infected with a virus After an inspection you find out that the boot sector is badly infected Which of the following commands should you use in the Recovery Console fixboot virusfix healthchk fdisk mbr Answer A Explanation According to the Microsoft KB When you use the Windows Recovery Console you can obtain limited access to NTFS FAT and FAT volumes without starting the Windows graphical interface In the Windows Recovery Console you can Use copy rename or replace operating system files and folders Enable or disable services or devices from starting when you next start your computer Repair the file system boot sector or the Master Boot Record MBR Create and format partitions on drives QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com client named Rory Allen wants you to prepare his XP's disk subsystem Rory Allen wants to change his disks to dynamic disks and to configure all free disk space to be linked together for maximum utilization What volume type should you deploy simple volume spanned volume mirrored volume striped volume RAID- volume Answer B Explanation According to Microsoft KB A spanned volume is made from free disk space that is linked together from multiple disks up to a maximum of disks A spanned volume can be extended onto additional disks A spanned volume cannot be mirrored QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com client named Andy Booth wants you to prepare his XP's disk subsystem Andy Booth wants to change his disks to dynamic disks and to configure all free disk space to be linked together from multiple disks so that data is allocated alternately and evenly to each of the physical disks for maximum performance and utilization What volume type should you NOT use choose all that apply simple volume spanned volume mirrored volume striped volume RAID- volume Answer A B C E Explanation According to Microsoft KB A striped volume is a volume whose data is interleaved across two or more physical disks The data on this type of volume is allocated alternately and evenly to each of the physical disks A striped volume cannot be mirrored or extended Striping is also known as RAID- QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com client named Dean Austin wants you to prepare his XP's disk subsystem Dean Austin wants to change his disks to dynamic disks Which of the following volume types can be extended Select two simple volume spanned volume mirrored volume striped volume RAID- volume Answer A B Explanation According to Microsoft KB A simple volume uses free space from a single disk It can be a single region on a disk or consist of multiple concatenated regions A simple volume can be extended within the same disk or onto additional disks If a simple volume is extended across multiple disks it becomes a spanned volume A spanned volume is made from free disk space that is linked together from multiple disks up to a maximum of disks A spanned volume can be extended onto additional disks A spanned volume cannot be mirrored A mirrored volume is a fault-tolerant volume whose data is duplicated on two physical disks All of the data on one volume is copied to another disk to provide data redundancy If one of the disks fails the data can still be accessed from the remaining disk A mirrored volume cannot be extended Mirroring is also known as RAID- A striped volume is a volume whose data is interleaved across two or more physical disks The data on this type of volume is allocated alternately and evenly to each of the physical disks A striped volume cannot be mirrored or extended Striping is also known as RAID- A RAID- volume is a fault-tolerant volume whose data is striped across an array of three or more disks Parity a calculated value that can be used to reconstruct data after a failure is also striped across the disk array If a physical disk fails the portion of the RAID - volume that was on that failed disk can be recreated from the remaining data and the parity A RAID- volume cannot be mirrored or extended QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com client named Dean Austin wants you to prepare his XP's disk subsystem Dean Austin wants to change his disks to dynamic disks Which of the following are NOT true Choose all that apply this will render the entire disk unreadable to operating systems older than Windows this is a one-way process you may at anytime change back to basic disk format without any data loss FAT is not supported This is not possible with IDE hard drives Answer C D E Explanation According to Microsoft KB Upgrading a disk to dynamic storage will render the entire disk unreadable to operating systems older than Windows This is a one-way process In order to change back to basic disk format the drive must be repartitioned Storage types are separate from the file system type a basic or dynamic disk can contain any combination of FAT FAT NTFS v NTFS v partitions or volumes Windows or later accommodates both basic and dynamic storage A disk system can contain any combination of storage types However all volumes on the same disk must use the same storage type On a basic disk a partition is a portion of the disk that functions as a physically separate unit On a dynamic disk storage is divided into volumes instead of partitions QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com client named Andy Reid wants you to upgrade his computer running Windows to Windows XP Professional and to keep the dual boot configuration initially After the XP installation however you determine that the Windows is no longer needed For efficient file system usage you want to deploy NTFS What should you do run the CONVERT utility run the SAFE MODE boot option at startup run the Windows XP Professional Setup Manager Wizard and perform an upgrade over the existing installation run the unattended installation again you cannot do this Answer A Explanation According to Microsoft KB The CONVERT utility CONVERT EXE is used to convert an existing FAT or HPFS partition to an NTFS partition The QUESTION You work as the network administrator at Certkiller com The Certkiller com network consists of a single Active Directory domain named Certkiller com All servers on the Certkiller com network run Windows Server and all client computers run Windows XP Professional A Certkiller com client named Clive Wilson did convert the C drive to