Training in Interpersonal Skills.docx

Training in Interpersonal Skills: TIPS for Managing People at Work * = Correct Answer Self-Awareness: A Point of Departure 1. According to the assertiveness style inventory by Bowen, of the following basic behaviors, which hinders effective interpersonal relations? I. Passive II. Aggressive III. Assertive a. only I b. only II c. only III *d. I and II e. II and III 2. Inclusion is the interpersonal need that balances: a. power and influence in relationships. *b. the desire to be part of a group against the desire for solitude. c. the desire for warmth and the desire to maintain distance. d. the desire to help others or to be helped. e. none of the above. 3. Each interpersonal need has the subdimensions of: I. expressed desire II. direct desire III. wanted desire a. I and II b. II and III *c. I and III d. all of the above e. none of the above 4. A high passive score on the assertiveness scale often indicates: *a. a person tries to please everyone. b. a person is inconsistent. c. a person is unsuccessful. d. all of the above. e. none of the above. 5. In group situations, an assertive person is effective because he or she: a. is able to efficiently override opposing viewpoints. b. can easily make decisions because he or she holds opinions of others in little regard. c. facilitates effective interaction because he or she intensifies a similar behavior. *d. is open and self-expressive and encourages others to be more assertive. 6. A task-oriented person who enjoys engaging new challenges is most likely: a. patient. b. interested in the humanities. *c. accommodating. d. consistent. 7. Individuals cannot effectively lead others unless: a. they hire a therapist or personal coach. b. are low assertive and low task oriented. c. they give gut-level feedback about other people’s fears. *d. they are able to effectively lead themselves first. 8. A person who supports and actively listens to others, seeks security, and is able to make decisions and take action is likely to be: a. introspective. b. passive. c. an ineffective manager. *d. self-aware. 9. A Type A manager is characterized by: *a. thriving in an environment of tight deadlines. b. patience. c. providing thoughtful analyses of complex issues. d. all of the above. 10. Most successful top executives are: a. always attempting to accomplish several things at once. *b. patient and amiable. c. competitive. d. aggressive. e. all of the above. Chapter 3: Self-Management: Clarifying Values, Setting Goals, and Planning 1. _____ are stable, enduring beliefs about what is worthwhile in life and what behaviors are desirable for achieving them. a. motives b. goals c. plans *d. values 2. A comfortable, prosperous life, world peace, and wisdom are all examples of _____ values. *a. terminal b. instrumental c. means d. ways 3. Being loving, honest, and ambitious are all examples of _____ values. a. terminal *b. instrumental c. means d. ways 4. _____ define the place you want to be; _____ tell you how to get there. a. Plans; goals *b. Goals; plans c. Values; ambitions d. Ambitions; values 5. All of the following are examples of personal mission statements except _____. a. I want to go through life with a smile on my face and use my healing talents to keep hope alive. b. I want to build healthy, loving relationships with my family. c. I want to achieve a position of respect and knowledge, and use that position to help others. *d. I want to get my MBA. 6. “I want to lose weight quickly.” What is the biggest problem with this goal? *a. It is not specific. b. It is not measurable. c. It is not attainable. d. It is not realistic. 7. In order to set effective goals, you should _____. a. personalize your goals b. visualize your goals c. develop a support group *d. all of the above 8. The first step in the planning process is to _____. a. analyze the environment for opportunities *b. identify your mission and vision c. assess your strengths and weaknesses d. formulate specific operational objectives 9. When doing a SWOT analysis, you need to look at _____. a. Self-esteem, Wisdom, Openness, Truth b. Situation, Workteam, Options, Timing *c. Strengths, Weaknesses, Opportunities, Threats d. Sales, Workforce, Optimization, Technology 10. When implementing your strategies, it is important to establish _____. *a. timelines and checkpoints b. visions and values c. direction and your mission statement d. plans and priorities Chapter 4: Applying Emotional Intelligence 1. Emotional intelligence focuses on: a. self-awareness b. self-management c. social awareness d. relationship management *e. all of the above 2. Which statement about emotional intelligence is false? a. Leaders tend to have substantially higher EI than lower level managers. *b. Emotional intelligence is a component of IQ, the intelligence quotient, which measures intellectual abilities. c. Higher levels of EI can be linked to decisiveness. d. Some corporations include EI in employee development programs. e. none of the above 3. According to the text, emotional intelligence can be learned _____. *a. with practice by strengthening your abilities b. by applying political behavior to accomplish results c. if you are highly motivated and young enough to change d. a and c e. none of the above 4. EI is scientifically anchored by four _____ components. a. behavioral b. emotional *c. cognitive d. interpersonal e. intrapersonal 5. A U.S. Department of Labor study of what corporations are seeking in MBA candidates revealed that _____. a. common IQ is more sought after by corporations than EI b. survey respondents did not understand EI *c. the three most desirable traits are components of EI d. a and b only e. a and c only 6. Emotional intelligence has been validated with approximately _____major skill areas. a. 7 b. 200 c. 75 *d. 25 e. none of the above 7. Studies suggest that EI and ________ are positively related. a. sheer intellectual ability *b. job performance c. technical competence d. inconsistent relationships e. none of the above 8. Which is not a key behavioral skill needed to apply EI effectively, according to the Center for Creative Leadership? *a. Avoid working with problem employees. b. Maintain a balance between personal life and work. c. Treat others with compassion, sensitivity, and kindness. d. Build and mend relationships. e. All of the above are key behavioral skills according to the study.