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Question 1 

You can create a sense of oneness and increase communication effectiveness by using __________ messages.

▸ autonomous

▸ monologic

▸ immediacy

▸ turn-yielding

Answer

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Question 2 

When Walter assumes he knows exactly what his wife is going to say and decides there is no need to listen to her, he is engaging in __________.

▸ premature judgment

▸ biased behavior

▸ argumentation

▸ nonverbal listening

Answer

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