In a bad-news message, placing the refusal in the first sentence can be justified if the message:
A) addresses a significant matter.
B) is intended to demonstrate the sender's authority.
C) is a response to legal and ethical requests.
D) contains constructive criticism.
Ques. 2
____________ listening enables you to judge and evaluate what you are hearing. You will be listening to decide whether the speaker's message is fact, fiction, or opinion. You will also be listening to decide whether an argument is based on logic or emotion.
Fill in the blank(s) with correct word
Ques. 3
Using the inductive sequence in a bad-news message:
A) presents the main idea directly at the beginning.
B) saves the reader's time by stating the refusal before providing reasons.
C) does not require any explanation.
D) de-emphasizes the refusal by closing on a neutral or pleasant note.
Ques. 4
___________ listening is necessary when you must discern, understand, and remember. It means you must identify main ideas, understand a logical argument, and recognize the purpose of the message
Fill in the blank(s) with correct word
Ques. 5
In the context of writing a bad-news message using the inductive outline, which of the following immediately precedes the step that presents facts, analysis, and reasons for refusal or bad news?
A) The step that includes a counterproposal
B) The step that states the bad news using positive tone
C) The step that puts forward a neutral idea
D) The step that indicates a continuing relationship with the receiver
Ques. 6
____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.
Fill in the blank(s) with correct word