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Which of these choices are always correct? The repair order is ________. A) A communication ...
Which of these choices are always correct? The repair order is ________. A) A communication ...
Which of these choices are always correct? The repair order is ________.
A) A communication tool
B) A legal contract
C) A paper form
D) Both A and C
E) Both A and B
yupyup0214   58   1 Reply
5 years ago
The repair order log keeps track of ________. A) Vehicles that have been picked up B) ...
The repair order log keeps track of ________. A) Vehicles that have been picked up B) ...
The repair order log keeps track of ________.
A) Vehicles that have been picked up      B) Vehicles that are currently in the shop
C) Lost parts      D) Future appointments
beunique123!   39   1 Reply
5 years ago
If the customer forgets to sign the repair order an approval over the phone is OK. A) True B) False
If the customer forgets to sign the repair order an approval over the phone is OK. A) True B) False
If the customer forgets to sign the repair order an approval over the phone is OK.
A) True
B) False
kAw   43   1 Reply
5 years ago
Which of these is the section that includes the license plate number and state?
Which of these is the section that includes the license plate number and state?
Which of these is the section that includes the license plate number and state?
A) Vehicle information section      B) Estimates and approvals section
C) Accounting section      D) Customer information section
swaggy456   87   1 Reply
5 years ago
Which of the following sections includes the customer signature?
Which of the following sections includes the customer signature?
Which of the following sections includes the customer signature?
A) Accounting section      B) Repairs section
C) Estimate and approvals section      D) Parts section
lodidodiclaudie   69   1 Reply
5 years ago
Which of the following sections includes a description of customer requests?
Which of the following sections includes a description of customer requests?
Which of the following sections includes a description of customer requests?
A) Accounting section      B) Repairs section
C) Estimate and approvals section      D) Parts section
werstlingbum   39   1 Reply
5 years ago
Which of the following sections includes the part description?
Which of the following sections includes the part description?
Which of the following sections includes the part description?
A) Accounting section      B) Repairs section
C) Estimate and approvals section      D) Parts section
Josh   39   1 Reply
5 years ago
The daily work control log includes the technician assigned. A) True B) False
The daily work control log includes the technician assigned. A) True B) False
The daily work control log includes the technician assigned.
A) True
B) False
andreaerob   54   1 Reply
5 years ago
The shop capacity worksheet is a tool that helps the manager to clearly understand the technician ...
The shop capacity worksheet is a tool that helps the manager to clearly understand the technician ...
The shop capacity worksheet is a tool that helps the manager to clearly understand the technician capacity of the shop.
A) True
B) False
Biggie_smalls   331   1 Reply
5 years ago
The daily objective and performance report includes what time the car arrived. A) True B) False
The daily objective and performance report includes what time the car arrived. A) True B) False
The daily objective and performance report includes what time the car arrived.
A) True
B) False
KatharinaR   27   1 Reply
5 years ago
The management theory in which managers direct and make all decisions and employees are to assist ...
The management theory in which managers direct and make all decisions and employees are to assist ...
The management theory in which managers direct and make all decisions and employees are to assist management is called the ________.
A) Traditional management      B) Scientific management
C) System thinking management      D) Outbox management
wiliam789   50   1 Reply
5 years ago
A difference between Scientific Management and Management By Objective is ________. A) A ...
A difference between Scientific Management and Management By Objective is ________. A) A ...
A difference between Scientific Management and Management By Objective is ________.
A) A difference in their approach toward individual employee involvement
B) Neither management style requires a deadline
C) Scientific Management expects individua
Josh   41   1 Reply
5 years ago
Objectives, when used in the Management By Objective management system are ________. A) A vague ...
Objectives, when used in the Management By Objective management system are ________. A) A vague ...
Objectives, when used in the Management By Objective management system are ________.
A) A vague goal that focuses on outputs
B) A committed goal that is supported by the majority of employees
C) The goal that management alone has chosen, that must
kodan   23   1 Reply
5 years ago
The assembly line system that built the model T used the principles of the Traditional ...
The assembly line system that built the model T used the principles of the Traditional ...
The assembly line system that built the model T used the principles of the Traditional Management.
A) True
B) False
Haleyharris1   13   1 Reply
5 years ago
The traditional management theory grew out of the Industrial Revolution. A) True B) False
The traditional management theory grew out of the Industrial Revolution. A) True B) False
The traditional management theory grew out of the Industrial Revolution.
A) True
B) False
sunjx   37   1 Reply
5 years ago
Traditional managers are reluctant to delegate responsibility. A) True B) False
Traditional managers are reluctant to delegate responsibility. A) True B) False
Traditional managers are reluctant to delegate responsibility.
A) True
B) False
jj88888nb   38   1 Reply
5 years ago
Taylor S. Frederick developed the theories of scientific management. A) True B) False
Taylor S. Frederick developed the theories of scientific management. A) True B) False
Taylor S. Frederick developed the theories of scientific management.
A) True
B) False
werstlingbum   65   1 Reply
5 years ago
The goal of scientific management was to increase efficiency and consistency in the workplace. A) ...
The goal of scientific management was to increase efficiency and consistency in the workplace. A) ...
The goal of scientific management was to increase efficiency and consistency in the workplace.
A) True
B) False
tt870116tw   56   1 Reply
5 years ago
Time and motion studies play a major role in the lives of automotive technicians. A) True B) False
Time and motion studies play a major role in the lives of automotive technicians. A) True B) False
Time and motion studies play a major role in the lives of automotive technicians.
A) True
B) False
geftermif   41   1 Reply
5 years ago
Every year, automotive manufacturers do time and motion studies on millions of repair ...
Every year, automotive manufacturers do time and motion studies on millions of repair ...
Every year, automotive manufacturers do time and motion studies on millions of repair operations.
A) True
B) False
dont Panic   27   1 Reply
5 years ago
Which stage of the Industrial Revolution involved mass production and electricity?
Which stage of the Industrial Revolution involved mass production and electricity?
Which stage of the Industrial Revolution involved mass production and electricity?
A) First      B) Second      C) Third      D) Fourth
ritvikc   35   1 Reply
5 years ago
Which stage of the Industrial Revolution involved electronic and IT systems as well as ...
Which stage of the Industrial Revolution involved electronic and IT systems as well as ...
Which stage of the Industrial Revolution involved electronic and IT systems as well as automation?
A) First      B) Second      C) Third      D) Fourth
sora   39   1 Reply
5 years ago
Which person implemented traditional management principles to develop the assembly line ...
Which person implemented traditional management principles to develop the assembly line ...
Which person implemented traditional management principles to develop the assembly line system?
A) Harold Willis      B) Tom Cooper      C) Horace E. Dodge      D) Henry Ford
DJSkopes   17   1 Reply
5 years ago
The 80/20 principle states that only 20 % of the time is a problem caused by the process and it is ...
The 80/20 principle states that only 20 % of the time is a problem caused by the process and it is ...
The 80/20 principle states that only 20 % of the time is a problem caused by the process and it is mostly likely the employee's failure.
A) True
B) False
msee1021   13   1 Reply
5 years ago
The items that are included in PONC as part of the formula for "Cost of Quality" include ...
The items that are included in PONC as part of the formula for "Cost of Quality" include ...
The items that are included in PONC as part of the formula for "Cost of Quality" include which items listed below?
A) Additional parts cost
B) Loss of sales
C) Cost to pick up vehicle and/or additional parts
D) All of the above
E) All of the abo
Terabear   33   1 Reply
5 years ago
W. Edwards Deming management principals has been credited with one of the reasons that Japan is now ...
W. Edwards Deming management principals has been credited with one of the reasons that Japan is now ...
W. Edwards Deming management principals has been credited with one of the reasons that Japan is now one of the world-class quality product producers.
A) True
B) False
CJODAS   41   1 Reply
5 years ago
Quality is just a vague concept and cannot be measured. A) True B) False
Quality is just a vague concept and cannot be measured. A) True B) False
Quality is just a vague concept and cannot be measured.
A) True
B) False
christyjames   20   1 Reply
5 years ago
Companies need to monitor and improve their products and business practices daily in order to avoid ...
Companies need to monitor and improve their products and business practices daily in order to avoid ...
Companies need to monitor and improve their products and business practices daily in order to avoid competition.
A) True
B) False
KatharinaR   43   1 Reply
5 years ago
Deming believed that everyone must take an active role and responsibility in the outcome for ...
Deming believed that everyone must take an active role and responsibility in the outcome for ...
Deming believed that everyone must take an active role and responsibility in the outcome for consistent quality to occur.
A) True
B) False
tori.warner   15   1 Reply
5 years ago
Deming promoted the statistical process control. A) True B) False
Deming promoted the statistical process control. A) True B) False
Deming promoted the statistical process control.
A) True
B) False
billyd1996   37   1 Reply
5 years ago
Six Sigma was originally developed by Motorola in 1900. A) True B) False
Six Sigma was originally developed by Motorola in 1900. A) True B) False
Six Sigma was originally developed by Motorola in 1900.
A) True
B) False
emanuell19   32   1 Reply
5 years ago
Six Sigma refers to cutting errors down to no more than 1 in 3.4 million occurrences. A) True B) False
Six Sigma refers to cutting errors down to no more than 1 in 3.4 million occurrences. A) True B) False
Six Sigma refers to cutting errors down to no more than 1 in 3.4 million occurrences.
A) True
B) False
rogers   33   1 Reply
5 years ago
The PDCA cycle is a tool that put this man's philosophy into action?
The PDCA cycle is a tool that put this man's philosophy into action?
The PDCA cycle is a tool that put this man's philosophy into action?
A) Henry Ford      B) J. M. Juran      C) W. Edwards Deming      D) Philip B. Crosby
sora   22   1 Reply
5 years ago
Who came up with the 14 Quality Principles?
Who came up with the 14 Quality Principles?
Who came up with the 14 Quality Principles?
A) Henry Ford      B) J. M. Juran      C) W. Edwards Deming      D) Philip B. Crosby
ShanitaD220   36   1 Reply
5 years ago
Which of the following men had the great contribution of the zero defects concept?
Which of the following men had the great contribution of the zero defects concept?
Which of the following men had the great contribution of the zero defects concept?
A) Henry Ford      B) J. M. Juran      C) W. Edwards Deming      D) Philip B. Crosby
edilsondiaz318   65   1 Reply
5 years ago
Which of the following men was considered the father of the quality movement?
Which of the following men was considered the father of the quality movement?
Which of the following men was considered the father of the quality movement?
A) Henry Ford      B) J. M. Juran      C) W. Edwards Deming      D) Philip B. Crosby
maximus5   73   1 Reply
5 years ago
Recent theories of management supports the notion that people respond much better being led rather ...
Recent theories of management supports the notion that people respond much better being led rather ...
Recent theories of management supports the notion that people respond much better being led rather than being managed.
A) True
B) False
untilwexo   43   1 Reply
5 years ago
A leader can turn off his/her leadership skills when he/she leaves the work place and meets his ...
A leader can turn off his/her leadership skills when he/she leaves the work place and meets his ...
A leader can turn off his/her leadership skills when he/she leaves the work place and meets his employees after hours for a get together.
A) True
B) False
mkama   55   1 Reply
5 years ago
Anyone who is intentionally motivated toward getting ahead and maximizing his/her potential will ...
Anyone who is intentionally motivated toward getting ahead and maximizing his/her potential will ...
Anyone who is intentionally motivated toward getting ahead and maximizing his/her potential will take a hard look at ________.
A) Hiring better employees to make him/her look better
B) Self-improvement
C) Becoming more task oriented
D) Making sur
csaxton   21   1 Reply
5 years ago
In becoming a better leader/supervisor, choose the statement that would be the best use of your ...
In becoming a better leader/supervisor, choose the statement that would be the best use of your ...
In becoming a better leader/supervisor, choose the statement that would be the best use of your time.
A) Turning my weaknesses into strengths.
B) Becoming self-aware and identifying my strengths and using them.
C) Use the majority of my efforts on
swaggy456   16   1 Reply
5 years ago
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