Travel and Tourism

What is known, when and by whom and how that information is put to use is known as ________.

What is known, when and by whom and how that information is put to use is known as ________.

What is known, when and by whom and how that information is put to use is known as ________.

▸ Knowledge management

▸ *

BrandyBraden   37   1 Reply

bruce2710

To keep and analyze information about everything related to one's business and use it to make ...

To keep and analyze information about everything related to one's business and use it to make ...

To keep and analyze information about everything related to one's business and use it to make business decisions is a process called to ________.

▸ Informationalize

▸ *

yesure5294   41   1 Reply

Jsimon

The processes of whom to trust, how to serve, how to monetize, and when to cross-sell or up-sell is ...

The processes of whom to trust, how to serve, how to monetize, and when to cross-sell or up-sell is ...

The processes of whom to trust, how to serve, how to monetize, and when to cross-sell or up-sell is a part of ________.

▸ Customer Analytics

▸ *

thedrunkmind   49   1 Reply

michaelfidanza

The processes of where to focus, how to intervene, whom to reward/coach, and how to be competitive ...

The processes of where to focus, how to intervene, whom to reward/coach, and how to be competitive ...

The processes of where to focus, how to intervene, whom to reward/coach, and how to be competitive is a part of ________.

▸ Business Health

▸ *

psintusaichol   62   1 Reply

packar11

The process of ________ is defined as: analysis and modeling; pattern/trend recognition; and ...

The process of ________ is defined as: analysis and modeling; pattern/trend recognition; and ...

The process of ________ is defined as: analysis and modeling; pattern/trend recognition; and identification of relationships.

▸ Data Mining

▸ *

shahabkhon   35   1 Reply

uhpikapp64

The hospitality industry is increasingly approaching ________, meaning there are no distinguishing ...

The hospitality industry is increasingly approaching ________, meaning there are no distinguishing ...

The hospitality industry is increasingly approaching ________, meaning there are no distinguishing differences in the products and services offered by the companies in the industry.

▸ Commoditization

▸ *

djchewinggum   50   1 Reply

lpants

The ________ is powered by an infrastructure of highly sophisticated computer systems and ...

The ________ is powered by an infrastructure of highly sophisticated computer systems and ...

The ________ is powered by an infrastructure of highly sophisticated computer systems and communication networks.

▸ Digital economy

▸ *

got2pass   43   1 Reply

munjoj

The ________ includes hardware and software design, OS, mobile apps, social media integration, and ...

The ________ includes hardware and software design, OS, mobile apps, social media integration, and ...

The ________ includes hardware and software design, OS, mobile apps, social media integration, and programming languages.

▸ Systems Architecture

▸ *

kickykhalil   59   1 Reply

mnnewman

Leveraging information as a corporate-wide asset requires a strong, capable and flexible ________.

Leveraging information as a corporate-wide asset requires a strong, capable and flexible ________.

Leveraging information as a corporate-wide asset requires a strong, capable and flexible ________.

▸ IT infrastructure

▸ *

johnnyappleseed   43   1 Reply

jay2013

Information is one of a hospitality firm's most important, yet undervalued assets due to its ________.

Information is one of a hospitality firm's most important, yet undervalued assets due to its ________.

Information is one of a hospitality firm's most important, yet undervalued assets due to its ________.

▸ Intangible value

▸ *

Neptunesx101x   42   1 Reply

timmcgraw1994

Historical operating information is also known as ________.

Historical operating information is also known as ________.

Historical operating information is also known as ________.

▸ Lagging Indicators

▸ *

drew911811   37   1 Reply

jbee

An organized report of key performance measures or dashboard to top managers is called a(n) ________.

An organized report of key performance measures or dashboard to top managers is called a(n) ________.

An organized report of key performance measures or dashboard to top managers is called a(n) ________.

▸ Balanced Scorecard

▸ *

marmech12   49   1 Reply

oldgreyvlegs

An old adage that demonstrates one of the important characteristics of data and information is ...

An old adage that demonstrates one of the important characteristics of data and information is ...

An old adage that demonstrates one of the important characteristics of data and information is "Garbage in; ________ out."

▸ Garbage

▸ *

kitkat867   43   1 Reply

Ama1911

A daily snapshot of key performance indicators and operating statistics is known as a(n) ________.

A daily snapshot of key performance indicators and operating statistics is known as a(n) ________.

A daily snapshot of key performance indicators and operating statistics is known as a(n) ________.

▸ Flash Report

▸ *

wberry8   50   1 Reply

bigmatic94

Which of these isnotone of the four important characteristics of dealing with data and information?

Which of these isnotone of the four important characteristics of dealing with data and information?

[html]Which of these is not one of the four important characteristics of dealing with data and information?

▸ Remembering the old adage "Garbage in equals garbage out."

▸ Data and information can be

kyaramarie318   49   1 Reply

kewell_10

Which of the following isnotone of the technologies available that aid in the collection, ...

Which of the following isnotone of the technologies available that aid in the collection, ...

[html]Which of the following is not one of the technologies available that aid in the collection, distillation, interpretation, reporting and communicating of information?

▸ EIS

▸ DSS

▸ DBMS

▸ All

Jimmyhighroller   40   1 Reply

heathernhull

Which of the following does the text list as a question to ask "What's Your Business IQ?"

Which of the following does the text list as a question to ask "What's Your Business IQ?"

[html]Which of the following does the text list as a question to ask "What's Your Business IQ?"

▸ Who are your top 10 customers and what are they worth?

▸ What are your guests' or your employee's top 10 complaints?

▸ Who are the top 10 performing

Nikolas   56   1 Reply

dasneak

What is the final step in the process of refining and making sense of data?

What is the final step in the process of refining and making sense of data?

What is the final step in the process of refining and making sense of data?

▸ Return on Investment (Measurement)

▸ Interpretation & Application (Use)

▸ Reporting & Communicating (Output)

▸ Analysis & Synthesis (Processing)

gisellerol   37   1 Reply

dreamnluv

What is at the top of the Data Hierarchy?

What is at the top of the Data Hierarchy?

What is at the top of the Data Hierarchy?

▸ Data

▸ Information

▸ Knowledge

▸ Wisdom

jugganuts   38   1 Reply

shandaman13

What is at the bottom of the Data Hierarchy?

What is at the bottom of the Data Hierarchy?

What is at the bottom of the Data Hierarchy?

▸ Data

▸ Information

▸ Knowledge

▸ Wisdom

alireads   35   1 Reply

onid

The term for historical operating information provided by reports is:

The term for historical operating information provided by reports is:

The term for historical operating information provided by reports is:

▸ Data mining

▸ Lagging indicators

▸ Value chains

▸ Drill-downs

tacobeo   50   1 Reply

shandaman13

The process to keep and analyze information about everything related to one's business and use it ...

The process to keep and analyze information about everything related to one's business and use it ...

The process to keep and analyze information about everything related to one's business and use it to inform business decisions is called:

▸ Intelligentsia

▸ Informationalize

▸ Information incorporation

▸ Information intuitization

aznhermit101   43   1 Reply

Napoukah

The process of keeping and analyzing information about everything related to one's business and ...

The process of keeping and analyzing information about everything related to one's business and ...

The process of keeping and analyzing information about everything related to one's business and using it to inform business decisions is called:

▸ IT strategizing

▸ Informationalizing

▸ Data mining

▸ Value chaining

tunisia81   43   1 Reply

jaimielavie

The importance of infrastructure includes:

The importance of infrastructure includes:

The importance of infrastructure includes:

▸ Systems architecture

▸ Network topology

▸ Communications protocol

▸ All of these

tbparker   49   1 Reply

Juke72

The differences in information between companies that can become a key competitive differentiator are called:

The differences in information between companies that can become a key competitive differentiator are called:

The differences in information between companies that can become a key competitive differentiator are called:

▸ Information contrast

▸ Information overload

▸ Information symmetry

▸ Information competition

blakenordgaard   45   1 Reply

kamarie3

Leveraging information as a corporate-wide asset requires a strong, capable, and flexible ________ ...

Leveraging information as a corporate-wide asset requires a strong, capable, and flexible ________ ...

Leveraging information as a corporate-wide asset requires a strong, capable, and flexible ________ and supportive company culture.

▸ Drill-down

▸ Scenario-building

▸ Value chain

▸ IT infrastructure

Chocolate_Pie   41   1 Reply

psstone42

How does the text say that hospitality companies will set themselves apart and win guest loyalty?

How does the text say that hospitality companies will set themselves apart and win guest loyalty?

[html]How does the text say that hospitality companies will set themselves apart and win guest loyalty?

▸ Knowing what information is known about guests

▸ Knowing how information about guests is used

▸ Creating "wow" experiences with guest informa

rhialways659   47   1 Reply

Moh1995abdel

EIS systems focus on providing a ________, which is an organizational report card of key performance ...

EIS systems focus on providing a ________, which is an organizational report card of key performance ...

EIS systems focus on providing a ________, which is an organizational report card of key performance measures, to top managers.

▸ Drill-down

▸ Value chain

▸ Balanced scorecard

▸ Flash report

pmiller1129   43   1 Reply

jay2013

Differences in information, also called ________, explain why firms respond differently to situations.

Differences in information, also called ________, explain why firms respond differently to situations.

Differences in information, also called ________, explain why firms respond differently to situations.

▸ Information Asymmetry

▸ Information Symmetry

▸ Information Congruence

▸ Information Contrast

squeakykln   57   1 Reply

abu-jahdo

Data formats should be the same throughout the organization, because these data will be used:

Data formats should be the same throughout the organization, because these data will be used:

Data formats should be the same throughout the organization, because these data will be used:

▸ Downstream

▸ Upstream

▸ Horizontally

▸ Diagonally

asaini1254   53   1 Reply

olskee

________ refers to the hardware and software design, OS, mobile apps, social media integration, and ...

________ refers to the hardware and software design, OS, mobile apps, social media integration, and ...

________ refers to the hardware and software design, OS, mobile apps, social media integration, and programming languages.

▸ Systems Superstructure

▸ Systems Foundation

▸ Systems Architecture

▸ Systems Facade

theferpectstudent   63   1 Reply

Kimbleton

________ is one of a hospitality firm's most important, yet undervalued, assets due to its intangible value.

________ is one of a hospitality firm's most important, yet undervalued, assets due to its intangible value.

________ is one of a hospitality firm's most important, yet undervalued, assets due to its intangible value.

▸ Information

▸ Health

▸ Analytics

▸ Intelligence

Krispylynn33   76   1 Reply

wardasid

________ involves whom to attract, how to serve, how to monetize and when to cross-sell and upsell.

________ involves whom to attract, how to serve, how to monetize and when to cross-sell and upsell.

________ involves whom to attract, how to serve, how to monetize and when to cross-sell and upsell.

▸ To informationalize

▸ Business Health

▸ Customer Analytics

▸ Business Intelligence

neezy   83   1 Reply

lpants

________ involves where to focus, how to intervene, whom to reward/coach, and how to be competitive.

________ involves where to focus, how to intervene, whom to reward/coach, and how to be competitive.

________ involves where to focus, how to intervene, whom to reward/coach, and how to be competitive.

▸ To informationalize

▸ Business Health

▸ Customer Analytics

▸ Business Intelligence

ya-yaa   44   1 Reply

kady_kelsey2

The interview subject of this chapter is Karen Sammon, Chief of Staff and Strategy at ________.

The interview subject of this chapter is Karen Sammon, Chief of Staff and Strategy at ________.

The interview subject of this chapter is Karen Sammon, Chief of Staff and Strategy at ________.

blankship   61   1 Reply

apina

Explain the importance of knowledge management to a hospitality manager.

Explain the importance of knowledge management to a hospitality manager.

Explain the importance of knowledge management to a hospitality manager.

MrBio23   59   1 Reply

Moh1995abdel

Explain the importance and function of the balanced scorecard in using technology in the hospitality industry.

Explain the importance and function of the balanced scorecard in using technology in the hospitality industry.

Explain the importance and function of the balanced scorecard in using technology in the hospitality industry.

misserz0210   50   1 Reply

malgrextout

Discuss and explain the importance of infrastructure when considering technology in the hospitality industry.

Discuss and explain the importance of infrastructure when considering technology in the hospitality industry.

Discuss and explain the importance of infrastructure when considering technology in the hospitality industry.

lbsusugar   51   1 Reply

nursethomas

Differences in information are sometimes called ________.

Differences in information are sometimes called ________.

Differences in information are sometimes called ________.

onetouch   41   1 Reply

amie

A sophisticated ________ system can gather, store, analyze, synthesize, share, and communicate ...

A sophisticated ________ system can gather, store, analyze, synthesize, share, and communicate ...

A sophisticated ________ system can gather, store, analyze, synthesize, share, and communicate information throughout the organization.

partygirl4u59   41   1 Reply

choroni64