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K3lly_1996_R3ne K3lly_1996_R3ne
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6 years ago
Long-term customer satisfaction, especially in the face of service failures, requires organizations to empower front-line service personnel to identify problems and then provide solutions quickly and an empathetic way.
 a. True
   b. False
  Indicate whether the statement is true or false
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alohacharlesalohacharles
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6 years ago
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K3lly_1996_R3ne Author
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6 years ago
Helped a lot
mcraver1
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Yesterday
Just got PERFECT on my quiz
decibul
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2 hours ago
this is exactly what I needed
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